Today’s episode starts in a remote area of VT near the Canadian border. Pouring rain when the infotainment system completely freezes. At the moment I needed the GPS to work since I had no clue where I was and had no cell service. I pulled over and pulled the fuse the dealer was kind enough to mark with white out. It did nothing. Must be the wrong fuse. At this point I grab the wrench I now carry to pull the battery. The system reboots only GPS, FM, Bluetooth and Sirius apps are missing. Pull the battery again and same results. I try the 3 finger reboot (should be 1 finger 🖕&#127995 and I get the GPS app back. Soaking wet I continue on to Montreal in silence since the Bluetooth, CarPlay and radio apps never came back.

This is morning I pulled the battery again and did the 2 finger reboot and the apps came back.

When people ask me why I joined the class action lawsuit against Acura - this is why. I didn’t spend $55k to stand in the rain in the middle of nowhere to get my car to work.

 

Weird. I haven’t experienced these issues like you did yet. I did experience audio popping noises when going through CarPlay which required a restart of the infotainment system at times.

I would always try the three button restart option first before pulling any fuses or disconnecting the battery. Much more convenient and usually works for me.

I assume all these stability issues are due to Android itself. It’s always been more unstable than using other platforms like iOS. I’ve used almost every Android OS up until lollipop and it was always more unstable than iOS. My girlfriend uses the Note8 and while she has not experienced any crashing, her phone is starting to get slow.

 

I thought I was fine until this past weekend. Coming home I was listening to carplay and then all of a sudden the system froze. Turned the car off and the info system was still on. Took it to the dealer. They pulled the switch and nothing. They had to pull the battery to reset it. Lost memory seat settings only. I was told that there is a fix coming but no date as to when.

 

Dealer got used to saying this. I waited over 3 months for a “fix is coming”. There’s no guarantee the fix will not introduce another issue. I am tired of listening to the dealer. They have lost all credibility to me.

Pull the battery, fuse or 3-buttons is the way to go. Also I try not to mess around with the infotainment too much. The damn software is unstable and can’t handle changes. I either listen to Bluetooth audio or XiriusXM. Try not to use other advanced features or the thing will crap out. This POS remind me of Ford Infotainment issues many years ago.

 

This kind of tosses the "infotainment issues don't leave you stranded" argument away now. I guess it is slightly more important than initially expected. Especially if you purchased a vehicle with navigation expecting it to work when you don't have phone service and actually need it.

 

Yeah, The infamous "a fix is coming" BS. I have had that happen as well for a year now. Yes, a update or 2 were released but I am still having problems. Went to the dealer and they know nothing and want me to make appointment to bring it in to diagnose the problem and check the error codes. Neither one of those is going to reveal anything. I got the feeling the next step for them is to replace the entire unit. No way I am going to let them replace the infotainment system when we all know that does not fix it either. Total waste of time not to mention I really want them to tear up the car to replace it. Acura does not even admit a problem exists but they continue to spend time and money having dealers chase a problem and trying this and that to get lucky. Its not going to happen.

 

I would not admonish the car for these infotainment issues, as much as I would Acura/Honda for what seems like a complete lack of acknowledgement, communication and most importantly efforts to resolve it. This is no longer a new or fresh issue. This car is now over a year old and there are people that continue to have issues. This has been my first Honda product and I have to say, while I am glad my issues have been minimal, I am surprised that the vaunted Japanese seem to be so ....absent.

 

I’m noting that the USB port for the sound system input is a real problem. If I even touch my USB drive in that port, the system goes into “Initializing” mode and it takes 20 seconds or so for the system to go back to where it was before I bumped it.

I also noticed today that when I accidentally forgot to remove my USB drive from the port, and started the car and then I got the “USB failure” message again. I had a non-responsive system until I was able to pull over and restart the vehicle. Turning the power switch on and off doesn’t do any good. The system remains unresponsive in the sound until the engine is turned off and then restarted,

I have maintained my cool in regards to this sound system. I learn its quirks and try to remember them and then I hear you guys here saying “Why should I have to put up with this in a nearly $50K vehicle. I continue to maintain my cool, but am starting to get where many of you are regarding this sound system.

Thanks and blessings to all of you.

 

My USB gets stuck on "initializing" every time I try playing it after a restart. Also if I start with Sirius playing, the left scroll wheel always says "function not available". I have to remember to always leave the system on FM radio after driving when I shut it off. There's some glitch in the boot up sequence.

 

As you probably read Dave, I finally cut ties with the RDX. One of the reasons was these very issues with this system. I just took an extended drive in my new Hyundai Palisade and it was a joy to actually listen to USB Audio without one single issue and to have a navigation system that just works..

 

Today my screen was blank with the circle snow flakes (looks like the universal). Pulled over to the gas station and restarted car twice before screen came back.

 

I'm in the same boat as you. I now carry a wrench set in my car for if/when the system locks up on me. Coincidentally my system also locked up when I was driving from NY to Toronto and vice versa on the way back. I had to drive 30miles without gps or audio until the next exit and then pull off at a gas station to reset the battery. My trick is to just loosen the screws on the red positive terminal on the battery, disconnect, reconnect, tighten. No other steps necessary.

 

Are you sure the Audio popping noises isn't when you receive a text message? I heard a similar popping noise and I discovered it was the notification of a text message.

 

Anyone else get this message? Turned on my car and waited for everything to boot up before doing anything and this error came up. Had to do 3 finger reboot.