RDX with damage from dealer
Thread Starter
4th Gear
Joined: Sep 2018
Posts: 4
Likes: 1
RDX with damage from dealer
HI there,
My wife and I just bought our first new car- 2019 RDX base. We put a deposit down around three weeks ago and the car was not on the lot, but was "on the way". Two weeks later, we're told the car was ready, but the reason for the delay was because that lot of vehicles had been in a hail storm at a railyard while in transit. We were assured that the delay was because all vehicles were given an incredibly thorough inspection etc, and no damage was noted, but of course we can look over the vehicle.
We looked it over, probably a little too quickly (plus it was dusk), as we were excited to finally get the vehicle. The next day as I'm driving, I notice a one inch long defect in the paint on the hood, on the edge of the hood near the wiper blades, visible through the windshield. Turns out it was damage cause by someone lifting the windshield wipers up in the maintenance position and then turning the car on, dropping the wipers onto the hood, removing paint and exposing metal.
We went back to the dealer (who tried to tell me at first that it was probably tape from shipping that needed to be peeled off). They suggested having it serviced and sent to a body shop to be patched. I was not happy about this option, as I doubt the patch will last. I pushed the dealer for other options but was given no other option.
The body shop did a patch which appears to seal the defect, but the paint match is not even close and very obvious. The owner of the body shop then points out two small dents of apparent hail damage...
So now we're looking at three areas of damage on a brand new car. The body shop has notified the dealer, who now has the car at their service center, but they have not contacted us or reached out. I set up a meeting with the manager tomorrow, but at this point I think we're being taken advantage of. Based on previous interactions I'm sure he will try to downplay the damage and offer to fix it for "free" but I think this is ridiculous, as we paid for a new car, waited two weeks for it to arrive, and then get to deal with having it repaired during the first day of owning it. The problem is I feel as if the power is out of my hands at this point. Has anyone dealt with this type situation or have any recommendations?
My wife and I just bought our first new car- 2019 RDX base. We put a deposit down around three weeks ago and the car was not on the lot, but was "on the way". Two weeks later, we're told the car was ready, but the reason for the delay was because that lot of vehicles had been in a hail storm at a railyard while in transit. We were assured that the delay was because all vehicles were given an incredibly thorough inspection etc, and no damage was noted, but of course we can look over the vehicle.
We looked it over, probably a little too quickly (plus it was dusk), as we were excited to finally get the vehicle. The next day as I'm driving, I notice a one inch long defect in the paint on the hood, on the edge of the hood near the wiper blades, visible through the windshield. Turns out it was damage cause by someone lifting the windshield wipers up in the maintenance position and then turning the car on, dropping the wipers onto the hood, removing paint and exposing metal.
We went back to the dealer (who tried to tell me at first that it was probably tape from shipping that needed to be peeled off). They suggested having it serviced and sent to a body shop to be patched. I was not happy about this option, as I doubt the patch will last. I pushed the dealer for other options but was given no other option.
The body shop did a patch which appears to seal the defect, but the paint match is not even close and very obvious. The owner of the body shop then points out two small dents of apparent hail damage...
So now we're looking at three areas of damage on a brand new car. The body shop has notified the dealer, who now has the car at their service center, but they have not contacted us or reached out. I set up a meeting with the manager tomorrow, but at this point I think we're being taken advantage of. Based on previous interactions I'm sure he will try to downplay the damage and offer to fix it for "free" but I think this is ridiculous, as we paid for a new car, waited two weeks for it to arrive, and then get to deal with having it repaired during the first day of owning it. The problem is I feel as if the power is out of my hands at this point. Has anyone dealt with this type situation or have any recommendations?
Racer
Joined: Sep 2018
Posts: 320
Likes: 140
From: USA
zschurch,
Congratulations on your new RDX. My sincere condolences on the three (3) damaged areas on your brand new car. It's a long shot is the stealerhip would be willing to take in your damaged RDX and give you another new RDX in return. The least you could do is insist they replace the entire hood with a new one. At least a new hood should/would be damage-free and painted to Acura OEM specs. Good luck and keep us posted.
Congratulations on your new RDX. My sincere condolences on the three (3) damaged areas on your brand new car. It's a long shot is the stealerhip would be willing to take in your damaged RDX and give you another new RDX in return. The least you could do is insist they replace the entire hood with a new one. At least a new hood should/would be damage-free and painted to Acura OEM specs. Good luck and keep us posted.
Pro
Joined: Jan 2005
Posts: 558
Likes: 111
From: Houston, Texas
Yes it sounds like yuo may be stuck with this one. The delaer isnt going to try take that back in to kake it right They knew it was damaged and you accepted the damage ( Or corrected) vehicle. You may want to see what the state laws are regarding vehicles purchase in your state. Maybe you can get them to make it looks correct and then you only need ot enjoy the new RDX. Congrats on the new car.
WayTooManyAcuras
Joined: Feb 2001
Posts: 2,301
Likes: 512
From: Connecticut
This really sucks. I would lose that dealership as soon as they resolve this issue. I would also call Acura and let them know what happened. Many Acura dealers are proud to show their awards and all on their walls, and you should make sure that dealership know you are going to hammer them in any survey you get as well as social media. If possible, ask to meet with the factory rep when he comes around.
You probably should have cancelled the order once you heard the story of the hail storm and all, but that is hindsight. Don't cut them any slack and don't be afraid to express your outrage.
You probably should have cancelled the order once you heard the story of the hail storm and all, but that is hindsight. Don't cut them any slack and don't be afraid to express your outrage.
2014 RDX AWD Tech
Joined: Apr 2014
Posts: 4,197
Likes: 356
Congratulations on your new car. Sorry to hear about your experience. Since it is your first new car buying experience it’s doubly painful. But few things to note before accepting a car. Never buy a car late in the evening or at night. Everyone including you are tired and inching to get out of there in a hurry. Examining a car in bright day light along with an experienced friend or someone you trust (not spouse 
) can pick up a lot of details otherwise missed. Simply refuse a vehicle which had been involved in some kind of accident or damage such as this. Things may not be apparent at first but you will notice later. The dealership can really hide things very well by simple touch ups and you won’t suspect anything.
Was there any mention of hail damage in the paperwork?
i would call Acura corporate customer care and explain the situation. Also follow it up by a written letter sent by registered mail / Fedex. They may ignore the call but the physical letter would have to be placed on someone’s desk and will likely get some attention.
Your best case scenario at present is a replacement of hood. Try to talk to the manager / boss of the dealership as well. You will get a feedback survey from Acura within a few weeks from now. You can explain your experience there as well. Make sure you tell the dealership about it as well.
Having a few minor paint damage is not the end of the car (as you already know). It’ll soon pass as soon as you get your first stone chip or door ding. I’m sorry but that’s the reality.
I really hope the dealership would pick up and correct all the paint issues, but you need to keep calling them every other day. They are busy selling cars every day and if you don’t call they won’t bother to call you. They might have other pressing issues.
Replacement of car is a real long shot but they can make up in other ways such as free oil changes for three visits, extended warranty, offer other add ones such as all weather mats, splash guards , etc. try every angle and you would get somewhere.
Dont forget to write the letter. That should be on top of your list. While it may seem that it is a waste of time, many times it can surprise you.
The new RDX is an awesome car and try not to let this minor issue ruin your otherwise new car experience. Hope it helps.
) can pick up a lot of details otherwise missed. Simply refuse a vehicle which had been involved in some kind of accident or damage such as this. Things may not be apparent at first but you will notice later. The dealership can really hide things very well by simple touch ups and you won’t suspect anything.Was there any mention of hail damage in the paperwork?
i would call Acura corporate customer care and explain the situation. Also follow it up by a written letter sent by registered mail / Fedex. They may ignore the call but the physical letter would have to be placed on someone’s desk and will likely get some attention.
Your best case scenario at present is a replacement of hood. Try to talk to the manager / boss of the dealership as well. You will get a feedback survey from Acura within a few weeks from now. You can explain your experience there as well. Make sure you tell the dealership about it as well.
Having a few minor paint damage is not the end of the car (as you already know). It’ll soon pass as soon as you get your first stone chip or door ding. I’m sorry but that’s the reality.
I really hope the dealership would pick up and correct all the paint issues, but you need to keep calling them every other day. They are busy selling cars every day and if you don’t call they won’t bother to call you. They might have other pressing issues.
Replacement of car is a real long shot but they can make up in other ways such as free oil changes for three visits, extended warranty, offer other add ones such as all weather mats, splash guards , etc. try every angle and you would get somewhere.
Dont forget to write the letter. That should be on top of your list. While it may seem that it is a waste of time, many times it can surprise you.
The new RDX is an awesome car and try not to let this minor issue ruin your otherwise new car experience. Hope it helps.
Last edited by Comfy; Sep 26, 2018 at 11:39 PM.
Burning Brakes
Joined: Apr 2018
Posts: 853
Likes: 147
Make sure you let the dealer know that you have contacted Acura corporate and you need this resolved with a new hood. You took a damaged car and they lied about it. Also, make sure you casually mentioned internet forums and Reddit communities that you actively part of.
Dealers have insurance against this kind of stuff, they should be able to recover their cost. Either they are taking the reimbursed claims themselves or not willing to process the paper works and just want to get rid of the problem. Either way, not an upstanding dealer.
Dealers have insurance against this kind of stuff, they should be able to recover their cost. Either they are taking the reimbursed claims themselves or not willing to process the paper works and just want to get rid of the problem. Either way, not an upstanding dealer.
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Pro
Joined: Sep 2018
Posts: 573
Likes: 227
@zschurch 's story reminds me of a new Accord I bought several months ago that I had to return after discovering hail damage repairs and other damage after driving home from the dealer.
https://www.driveaccord.net/forums/2...-24-hours.html
Intermediate
Joined: Jun 2018
Posts: 30
Likes: 6
Hire 3 "Helpers" from the home depot parking lot to wear a sign that says"This dealer sells repaired cars as new. Do not get robbed by them". You can first go by the dealership and show them the signs and let them know your intentions. I did this, it cost me $100 per person plus signs, but I was able to return a honda civic I bought. I forgot to mention, the funniest part is you have the proof of your allegations, just show them your cars damage,lol.
Last edited by ChrisBesu; Sep 27, 2018 at 02:12 PM.
Instructor
Joined: Aug 2018
Posts: 118
Likes: 25
Hire 3 "Helpers" from the home depot parking lot to wear a sign that says"This dealer sells repaired cars as new. Do not get robbed by them". You can first go by the dealership and show them the signs and let them know your intentions. I did this, it cost me $100 per person plus signs, but I was able to return a honda civic I bought. I forgot to mention, the funniest part is you have the proof of your allegations, just show them your cars damage,lol.
Instructor
Joined: Mar 2011
Posts: 143
Likes: 35
Push the dealer, they should and will fix all of it. I had paint damage on my 2015 TLX, it was raining on delivery and never saw the damage until the next day. They immediately took the car to a body shop and fixed it.
You shouldn’t have to battle, but you might have to.
You shouldn’t have to battle, but you might have to.
Pro
Joined: Jan 2005
Posts: 558
Likes: 111
From: Houston, Texas
Two weeks later, we're told the car was ready, but the reason for the delay was because that lot of vehicles had been in a hail storm at a railyard while in transit. We were assured that the delay was because all vehicles were given an incredibly thorough inspection etc, and no damage was noted, but of course we can look over the vehicle..
Make sure you let the dealer know that you have contacted Acura corporate and you need this resolved with a new hood. You took a damaged car and they lied about it. Also, make sure you casually mentioned internet forums and Reddit communities that you actively part of.
.
.
Good luck OP in getting your car resolved and made whole.
He accepted the vehicle and closed the purchase. ( He was excited and wanted the vehicle he stated)
Suzuka Master
Joined: Dec 2014
Posts: 5,533
Likes: 959
They did not lie to him, they told him the car was damaged previously and that he was free to look the car over. They may have presented the car as fully repaired to help move the sale along but only the buyer and seller knows what transpired. He should push to get the car repaired as Acura will likely not step in on this issue. Especially if they dosclosed this on the contract or paperwork anywhere.
Good luck OP in getting your car resolved and made whole.
He accepted the vehicle and closed the purchase. ( He was excited and wanted the vehicle he stated)
Good luck OP in getting your car resolved and made whole.
He accepted the vehicle and closed the purchase. ( He was excited and wanted the vehicle he stated)
OP just keep pushing until it's done. After its done go to another acura dealer for all your work. Alternatively, you can try taking it to another dealer and see if they will fix it under warranty for you. But at the end of the day, this current dealer needs to lose your future buisness. I'm very sorry for the crappy experience and at least it isn't something more major.
Burning Brakes
Joined: Apr 2018
Posts: 853
Likes: 147
HI there,
My wife and I just bought our first new car- 2019 RDX base. We put a deposit down around three weeks ago and the car was not on the lot, but was "on the way". Two weeks later, we're told the car was ready, but the reason for the delay was because that lot of vehicles had been in a hail storm at a railyard while in transit. We were assured that the delay was because all vehicles were given an incredibly thorough inspection etc, and no damage was noted, but of course we can look over the vehicle.
My wife and I just bought our first new car- 2019 RDX base. We put a deposit down around three weeks ago and the car was not on the lot, but was "on the way". Two weeks later, we're told the car was ready, but the reason for the delay was because that lot of vehicles had been in a hail storm at a railyard while in transit. We were assured that the delay was because all vehicles were given an incredibly thorough inspection etc, and no damage was noted, but of course we can look over the vehicle.
They did not lie to him, they told him the car was damaged previously and that he was free to look the car over. They may have presented the car as fully repaired to help move the sale along but only the buyer and seller knows what transpired. He should push to get the car repaired as Acura will likely not step in on this issue. Especially if they dosclosed this on the contract or paperwork anywhere.
Good luck OP in getting your car resolved and made whole.
He accepted the vehicle and closed the purchase. ( He was excited and wanted the vehicle he stated)
Good luck OP in getting your car resolved and made whole.
He accepted the vehicle and closed the purchase. ( He was excited and wanted the vehicle he stated)
Not even sure why you would even side with the dealer and make a post, many of us have gone through similar situations so we are here to offer help as OP asked.
Last edited by acuraada; Sep 28, 2018 at 05:59 AM.
Burning Brakes
Joined: Apr 2018
Posts: 853
Likes: 147
They did not lie to him, they told him the car was damaged previously and that he was free to look the car over. They may have presented the car as fully repaired to help move the sale along but only the buyer and seller knows what transpired. He should push to get the car repaired as Acura will likely not step in on this issue. Especially if they dosclosed this on the contract or paperwork anywhere.
Instructor
Joined: Sep 2018
Posts: 118
Likes: 16
From: Charlotte, NC
HI there,
My wife and I just bought our first new car- 2019 RDX base. We put a deposit down around three weeks ago and the car was not on the lot, but was "on the way". Two weeks later, we're told the car was ready, but the reason for the delay was because that lot of vehicles had been in a hail storm at a railyard while in transit. We were assured that the delay was because all vehicles were given an incredibly thorough inspection etc, and no damage was noted, but of course we can look over the vehicle.
We looked it over, probably a little too quickly (plus it was dusk), as we were excited to finally get the vehicle. The next day as I'm driving, I notice a one inch long defect in the paint on the hood, on the edge of the hood near the wiper blades, visible through the windshield. Turns out it was damage cause by someone lifting the windshield wipers up in the maintenance position and then turning the car on, dropping the wipers onto the hood, removing paint and exposing metal.
We went back to the dealer (who tried to tell me at first that it was probably tape from shipping that needed to be peeled off). They suggested having it serviced and sent to a body shop to be patched. I was not happy about this option, as I doubt the patch will last. I pushed the dealer for other options but was given no other option.
The body shop did a patch which appears to seal the defect, but the paint match is not even close and very obvious. The owner of the body shop then points out two small dents of apparent hail damage...
So now we're looking at three areas of damage on a brand new car. The body shop has notified the dealer, who now has the car at their service center, but they have not contacted us or reached out. I set up a meeting with the manager tomorrow, but at this point I think we're being taken advantage of. Based on previous interactions I'm sure he will try to downplay the damage and offer to fix it for "free" but I think this is ridiculous, as we paid for a new car, waited two weeks for it to arrive, and then get to deal with having it repaired during the first day of owning it. The problem is I feel as if the power is out of my hands at this point. Has anyone dealt with this type situation or have any recommendations?
My wife and I just bought our first new car- 2019 RDX base. We put a deposit down around three weeks ago and the car was not on the lot, but was "on the way". Two weeks later, we're told the car was ready, but the reason for the delay was because that lot of vehicles had been in a hail storm at a railyard while in transit. We were assured that the delay was because all vehicles were given an incredibly thorough inspection etc, and no damage was noted, but of course we can look over the vehicle.
We looked it over, probably a little too quickly (plus it was dusk), as we were excited to finally get the vehicle. The next day as I'm driving, I notice a one inch long defect in the paint on the hood, on the edge of the hood near the wiper blades, visible through the windshield. Turns out it was damage cause by someone lifting the windshield wipers up in the maintenance position and then turning the car on, dropping the wipers onto the hood, removing paint and exposing metal.
We went back to the dealer (who tried to tell me at first that it was probably tape from shipping that needed to be peeled off). They suggested having it serviced and sent to a body shop to be patched. I was not happy about this option, as I doubt the patch will last. I pushed the dealer for other options but was given no other option.
The body shop did a patch which appears to seal the defect, but the paint match is not even close and very obvious. The owner of the body shop then points out two small dents of apparent hail damage...
So now we're looking at three areas of damage on a brand new car. The body shop has notified the dealer, who now has the car at their service center, but they have not contacted us or reached out. I set up a meeting with the manager tomorrow, but at this point I think we're being taken advantage of. Based on previous interactions I'm sure he will try to downplay the damage and offer to fix it for "free" but I think this is ridiculous, as we paid for a new car, waited two weeks for it to arrive, and then get to deal with having it repaired during the first day of owning it. The problem is I feel as if the power is out of my hands at this point. Has anyone dealt with this type situation or have any recommendations?
Is your issue resolved?
Did the dealer do anything to make up for all the trouble?
Last edited by JustAnotherOne; Nov 5, 2018 at 11:19 PM.
Pro
Joined: Jun 2018
Posts: 509
Likes: 125
By law, I think in most if not all states, if there is less than $1000 worth of damage to a vehicle that arrives on a dealer lot from the factory, or another dealer, they can fix it and not even have to tell you about it during the sales process or delivery to you. A lot of cars arrive to dealers with nicks and scrapes from road transport, maybe even a door ding or a bumper kiss from moving around on the lots. They just fix it and sell it. Buyers none the wiser. The fact that they told you it was in a storm and being inspected is suprising. Be thankful you got that much info. Otherwise you wouldn’t even have a half a leg to stand on like you do now. If you have any written proof of that information, and any communication you’ve had I would build a case and maybe take them to small claims.
Pro
Joined: Sep 2018
Posts: 573
Likes: 227
By law, I think in most if not all states, if there is less than $1000 worth of damage to a vehicle that arrives on a dealer lot from the factory, or another dealer, they can fix it and not even have to tell you about it during the sales process or delivery to you. A lot of cars arrive to dealers with nicks and scrapes from road transport, maybe even a door ding or a bumper kiss from moving around on the lots. They just fix it and sell it. Buyers none the wiser. The fact that they told you it was in a storm and being inspected is suprising. Be thankful you got that much info. Otherwise you wouldn’t even have a half a leg to stand on like you do now. If you have any written proof of that information, and any communication you’ve had I would build a case and maybe take them to small claims.
Instructor
Joined: Sep 2018
Posts: 118
Likes: 16
From: Charlotte, NC
That was me 🙂. Acutally dealer told it is due to shipping wrap sticker. But after reading this thread, I noticed a small scratch on the wiper edge. Also there was a black rubber residue on the wind screen which they had wiped when I asked them. So now I know how the damage was caused. Good thing is that they have agreed to correct it. I am going to drop the vehicle next week. They told they will make it look like new. Fingers crossed. I am otherwise very happy with the car so far.
8th Gear
Joined: Oct 2018
Posts: 8
Likes: 1
2nd try
Hi,
I have bought a number of cars over the year and here is my experience.:
1) Mazda Miata. 100% perfect. Japan
2) Honda Civic. 1999. Came with 56 miles on the clock and paint damage. Dealer refused to fix it. I took the car because I need it. White Plains New York
3) Lexus ES 300. 100% perfect. Greenwich CT
4) Acura RDX. Body panel damage inside door. Dealer repaired at no charge even though I did not notice it until after I got the car home. So I give them good marks for that. I did tell them right away and took photos. New York state.
I think over all the best experience by far was the Mazda delivery. I mean that car was pristine. The main reason was it was Japan. They really "inspect" and then some over there. There was not a single blemish on anything. Their level of "Inspection" is multiple grades better than the US.
I have bought a number of cars over the year and here is my experience.:
1) Mazda Miata. 100% perfect. Japan
2) Honda Civic. 1999. Came with 56 miles on the clock and paint damage. Dealer refused to fix it. I took the car because I need it. White Plains New York
3) Lexus ES 300. 100% perfect. Greenwich CT
4) Acura RDX. Body panel damage inside door. Dealer repaired at no charge even though I did not notice it until after I got the car home. So I give them good marks for that. I did tell them right away and took photos. New York state.
I think over all the best experience by far was the Mazda delivery. I mean that car was pristine. The main reason was it was Japan. They really "inspect" and then some over there. There was not a single blemish on anything. Their level of "Inspection" is multiple grades better than the US.
Cruisin'
Joined: Oct 2018
Posts: 23
Likes: 1
I leased my RDX a few weeks ago. Made the deal on the phone and via email. Filled out the credit app and later that afternoon sales rep called and told me the vehicle had a scratch along the bottom of the tailgate. He said they could fix it. I was told by this rep they had another one that had just been delivered to the dealer that afternoon and I would be getting that one. It was refreshing to say the least. I appreciate the fact he took the time to inspect the RDX and was able to make the decision to get me the other one
I personally think it sucks when the dealer put the onus on the buyer to make sure you are getting an undamaged vehicle or they pull some shady shit. I would be absolutely out of my mind if a dealer tried to sell me a new car with any type of damage, hail damage being at the top of that list.
I personally think it sucks when the dealer put the onus on the buyer to make sure you are getting an undamaged vehicle or they pull some shady shit. I would be absolutely out of my mind if a dealer tried to sell me a new car with any type of damage, hail damage being at the top of that list.
Thread Starter
4th Gear
Joined: Sep 2018
Posts: 4
Likes: 1
Final outcome
It’s been a little while but I wanted to update those that are following.
As of last Thursday, we picked up a brand new RDX. We went back to the dealer shortly after my first post and told them how we felt pretty firmly but fairly and they offered us a new car. Took the dealers a little while to find a replacement, and we ended up having to trade in the original, which meant our state of residence got some extra tax dollars out of the deal, but Acura was able to cover any fees and taxes so our bottom line didn’t change. They also gave us free floor mats and cargo mat, and refunded our first lease payment.
Ironically, they brought in a replacement RDX a couple weeks ago, told us it was ready for delivery, and then called us the next day saying it had an issue with the oil pump and they could not deliver it. So they had to request a third vehicle.
So, third time was the charm, at least so far!
Thanks for everyone’s feedback and help. Really is a fun car.
As of last Thursday, we picked up a brand new RDX. We went back to the dealer shortly after my first post and told them how we felt pretty firmly but fairly and they offered us a new car. Took the dealers a little while to find a replacement, and we ended up having to trade in the original, which meant our state of residence got some extra tax dollars out of the deal, but Acura was able to cover any fees and taxes so our bottom line didn’t change. They also gave us free floor mats and cargo mat, and refunded our first lease payment.
Ironically, they brought in a replacement RDX a couple weeks ago, told us it was ready for delivery, and then called us the next day saying it had an issue with the oil pump and they could not deliver it. So they had to request a third vehicle.
So, third time was the charm, at least so far!
Thanks for everyone’s feedback and help. Really is a fun car.
Senior Moderator
Joined: Apr 2010
Posts: 48,314
Likes: 9,177
From: SoCal, CA
It’s been a little while but I wanted to update those that are following.
As of last Thursday, we picked up a brand new RDX. We went back to the dealer shortly after my first post and told them how we felt pretty firmly but fairly and they offered us a new car. Took the dealers a little while to find a replacement, and we ended up having to trade in the original, which meant our state of residence got some extra tax dollars out of the deal, but Acura was able to cover any fees and taxes so our bottom line didn’t change. They also gave us free floor mats and cargo mat, and refunded our first lease payment.
As of last Thursday, we picked up a brand new RDX. We went back to the dealer shortly after my first post and told them how we felt pretty firmly but fairly and they offered us a new car. Took the dealers a little while to find a replacement, and we ended up having to trade in the original, which meant our state of residence got some extra tax dollars out of the deal, but Acura was able to cover any fees and taxes so our bottom line didn’t change. They also gave us free floor mats and cargo mat, and refunded our first lease payment.
So was it a purchase or a lease?
2014 RDX AWD Tech
Joined: Apr 2014
Posts: 4,197
Likes: 356
Wow, Simply awesome. That was the best outcome anyone could have hoped you would get. Congratulations on your new car again and many thanks for updating us. I really feel your dealer stood up for you - kudos for that.
So did you get the same exact model or got a different color, or options...? what ...? Please post pictures. Whoooo Hoooo.
So did you get the same exact model or got a different color, or options...? what ...? Please post pictures. Whoooo Hoooo.
Instructor
Joined: Sep 2018
Posts: 118
Likes: 16
From: Charlotte, NC
That was me 🙂. Acutally dealer told it is due to shipping wrap sticker. But after reading this thread, I noticed a small scratch on the wiper edge. Also there was a black rubber residue on the wind screen which they had wiped when I asked them. So now I know how the damage was caused. Good thing is that they have agreed to correct it. I am going to drop the vehicle next week. They told they will make it look like new. Fingers crossed. I am otherwise very happy with the car so far.
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