Hou-RL

How many of you had after sales support form your salesperson? Did they go over most of the technology in the 2019 RDX with you? Was it limited to pairing the Bluetooth phone? Did they thoroughly explain all of the key features and how they work or just a quick pairing with a pat on the back? I am curious how Acura or the dealer has prepared the sales staff to handle the new technology. Personally, I had began to read the Owners manual to discover many things in advance. I didn't give my sales person the chance to go over it as I had to be somewhere shortly after purchasing the car so mine was not at fault.

Madd Dog

billyt1963

This is the second car I have bought from this salesman. He basically asked what I needed to know or if I was "good". I said I was alright with what he had showed us. He helped pair the phone and showed Car Play. He did say the tech guy at the dealership would help us if needed.

I am more of a poke and prod and lets see what breaks or works. Like you Hou-RL, I have been reading the manual for weeks and reading most every post here, so I already knew quite a bit.

Billy

Fury63

oblio98

I let him start, then I took over. I told him, give me the keys and "Thanks, I'll write up the survey like you killed it. All top scores! Bye"

37tzee

Same here.

Me too.

So true these days.

Did the same thing when I picked up my Audi last summer.

There is really only so much you can absorb at one time. It's even harder with the excitement felt when buying a new car.

Stew4HD

My salesman knew so little about the RDX. I got in it after signing the paperwork and paired my phone with him just sitting there. He told me that they hadn't had training on the new features yet.

fligster

Same here. Mine wasn't getting training until a week or two after I had purchased mine.

jbinnyc

Mine wanted me to plug in my iPhone to show me its setup but I politely said no. I did him ask about one feature I heard about, the automatic "walk away door lock". He looked at me and said it had no such feature. He was amused I thought something like that exists. As soon as I got home, I thumbed through the manual and found how to turn on the feature. btw, it is one of my favorite features of the RDX besides Apple's CarPlay, the turbo engine, & how the SH-AWD RDX feels on the road and turns.

MVD4912

My sales women basically only knew how to pair a phone. I pretty much watched most of the YouTube videos and read the manuals before picking up my RDX. I told her I like to figure things out on my own and not to waist her time with me. She was more worried about getting positive feedback, which I said I would give her.

BrianC778

Everyone at my dealer was very knowledgeable. The product guy who showed me the car on my test drive gave me a thorough overview before we even hit the road, as did the salesman at a second dealership. Both immediately knew the (correct) answers to my questions. Once I signed the papers, the sales manager himself gave me the deep dive tour—it was near closing—and he too was very well informed.

By contrast, the Honda dealers I was talking to when shopping for an Accord were terribly uninformed, either not knowing answers or giving me incorrect ones.

Madd Dog

Fury63

dcmod

The sales manager at my dealer wants to offer me a job at his dealership .... Since I know more about the car . LOL

Hou-RL

Many of the responses are as I had expected. The sales people know so little about the vehicles they are trying to sell you. They are not being trained properly on the technology and what the car has to really offer. They key in of a few points that was in the initial discussions and try to sell based on that. When it comes to the dealership taking time to understand this vehicle, I think they miss the opportunities for the people who are interested in the deeper understanding of what is really available. Look at how many people are still holding their cellphones driving down the street when they could easily be using Bluetooth. Do you think they just dont care or really never understood they can pair the car to the phone?
If the dealers took time to require that sales understand the features I think they could have more sales overall as it would appear to more buyers that you really understand your product.

Hou-RL

This is likely part of the reason and i think many dealer only care about the overall sales today. They are not concerned about the return sales.

Dizzyg12

gtssenior

I had a 15 year jump in technology since I was coming from a 2004 TL. So there was a lot to learn. The sales rep did a decent job as an overview to get me on the road, reviewing the Acurawatch features and the Infotainment systems primarily. I do wish he would have provided more on where to go for more information after I got the vehicle home. As an example he mentioned the glove box guide but never mentioned the two pdf manuals on line for the overall vehicle and navigation. He could have put together (or someone else put together) a sheet with where to go to learn more - i.e. URLs for the manuals, owner site URL, Acuralink URL. These are not that hard to find, but it would be a nice courtesy to provide. You have to learn new things in layers, drilling down each layer into the next for the things you need. I would not have expected him to do that.

dcmod

The push back from the dealership is that it cost money to trained "knowledgable" sales reps and the customers is pushing for price price price .. So between those 2 choices , I would rather take the low price and let me learn on my own

Stew4HD

There is so much turnover in auto sales as well

Pearl77

I think that the answer to this question depends on how knowledgeable the salesperson, AND the customer are. Some may not have a clue, and others will know everything. Varies all over the place. BMW has an interesting solution to this issue. Their CA's sell the car and answer basic questions, however, each dealer has someone (or more) people called a BMW Genius. That person will know all about the cars and will always sit with you for as long as you like to explain/teach you how to operate all the "stuff". You can return to the dealer for additional sessions with the Genius if you like. Works quite well in my experience.

KeithL

Madd Dog