So long story short, i've been going back and forth with Acura Client Services (ACS) for the past couple months since all the issues w/my infotainment system & transmission and a couple other things. Basically the same issues others here are having (CarPlay skipping/disconnecting audio), will not shut off until fuse pull, complete failure of any input, strange shifting, non-shifting, parking sensors not working correctly, etc.). I had spoken to Danny at ACS a few times before and was given the default answers about the dealership not being able to duplicate, etc. I was also promised a call back 4 times but never heard anything.

Well today, Danny called me back and from the get go seemed unwilling to listen to anything else i said and consistently blamed the dealership for not being able to identify any issues i was experiencing and would not stop interrupting and basically yelling over me until I stopped talking. This call went off the rails when I questioned the use of ACS since he said "I dont know what you want me to do". My response to that statement was, help me come up with a resolution or location I can take my BRAND NEW CAR to have the software completely erased from the system and reinstalled. Every subsequent sentence after that, he interrupted and kept restating the same blame the dealership/ACS cant help you BS. I then questioned what is the purpose of ACS, and he said customer service but they really cant help and i should contact a dealership.

Anyone here know a different way to get in the ear of corporate or anyone who can actually help me?

I should note, he tried to get me to shut up by telling me an update will be out in the next two weeks and he is looking at the notes for the update - but when pressed for details regarding the changelist for this update, he balked and wouldn't say anything. I love driving this car, but all the issues make me believe this is not a typical long-lasting, reliable Honda/Acura.

 

Im having the same issues with mine. What was your build date? Mine was July.

 

I suggest 2 things, ask for his manager, and ask an Acura rep to meet at the dealer to deal with the problems.

 

 

^^^ This ^^^

 

I would do this.

 

Sounds like it's time to start building a case. Document all communication going forward. If you contact Client Services again, start the conversation with "Be advised that this conversation is being recorded due to unsatisfactory treatment in the past". It can have an astonishing impact on one's attitude. Then actually record it.

 

Depending upon the US states involved, both caller and recipient, one or both parties may need to consent to the recording. It would be unwise to begin recording without investigating this beforehand.

 

I would have to double check, but think july also


Thanks for this, i might go this route..it was just such a strange phone call because from the beginning it was like this guy was trying to pick a fight with me. It's so frustrating because this is my 6th (and last) Honda/Acura car and Ive never had an issue that required me to spend half my time online and on the phone trying to figure out how to fix a BRAND NEW car....


Im about at that point. Its frustrating because from a driving perspective, i love this car..its all the other small things that have accumulated that has become so irritating to me. Also the complete lack of help and the feeling that the manufacturer is turning its back on problems drive me insane! Thanks again!

 

Is Danny a Case Manager? If not, ask to have a Case Manager assigned to you.

If Danny is a Case Manager, ask to speak to his boss directly.

 

I would also write review about the dealership not helping and your ACS experience on yelp.com, Google, facebook, and twitter.