2019 RDX rear window shattering
#41
When I needed my defective keyfob replaced, my dealership would not honor the warranty because I could not prove that I didn't drop it and that's why it wasn't working. How much do you want to bet that they'd just say "well, we don't know that it wasn't smashed with a rock, so we can't replace it under warranty".
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Geohutch (11-25-2023)
#42
Had my rear window crumble last Friday evening. It has been cold here in the 12-30F for a while. Started the RDX remotely (via the app) and when I closed the driver's door, I heard the glass plummet in. I called my dealer service department first thing on Saturday morning and they recommended a place nearby. They had the glass and replaced it ASAP. Went through my insurance. Visited a store nearby who had great CCTV camera on that night and no one came near it while parked.
Spontaneous destruction?
Regards -------------
Spontaneous destruction?
Regards -------------
#43
Another case, and another US dealer not stating it's a common issue and covered under warranty ... WTF. Anyone that's had the issue, I'd save the receipt/proof of payment to the insurance co./shop. What needs to get done to light a fire under Acura US's ass to get this resolved?
#45
I think it should help.... If you want to get it tinted its one thing, but to get a tint on the rear with the only purpose to prevent this? And like someone else said, when it breaks and they see tint, your chances of getting any kind of warranty from Acura will go to zero.
#46
I think it should help.... If you want to get it tinted its one thing, but to get a tint on the rear with the only purpose to prevent this? And like someone else said, when it breaks and they see tint, your chances of getting any kind of warranty from Acura will go to zero.
#47
#48
I just checked and there are multiple complaints for this on the NHTSA site. It probably would be useful to enter a complaint in there as well.
This is the link for the 2020 RDX complaints: 2020 ACURA RDX SUV AWD | NHTSA
Ron
This is the link for the 2020 RDX complaints: 2020 ACURA RDX SUV AWD | NHTSA
Ron
#49
I just checked and there are multiple complaints for this on the NHTSA site. It probably would be useful to enter a complaint in there as well.
This is the link for the 2020 RDX complaints: 2020 ACURA RDX SUV AWD | NHTSA
Ron
This is the link for the 2020 RDX complaints: 2020 ACURA RDX SUV AWD | NHTSA
Ron
#50
Yep, happened to me last winter. It was pretty cold, so I just assumed it was because of that, but I'm not 100% sure. My insurance rep had that "yeah sure" tone of voice when I reported it. I just came out of work and it was shattered. FYI when replacing it Safelite left all the old glass inside the door, they said there was no way to take the hatch apart and the only other alternative was to have Acura put in a completely new hatch. I assumed it was BS and didn't care much as it was a lease anyway. Sucked, had to wait months for a replacement, driving around with the piss poor taping that Safelite did.
PS: Mine broke just like yours, and like I see most others, somewhat in the center.
PS: Mine broke just like yours, and like I see most others, somewhat in the center.
#52
Regards ----------------
#53
How did they get broken glass from inside the panel?
#54
I really would like to know the same too, just got my window repaired by Safelite. Good to have my car back after waiting about a week and a half but sucks everytime I open the hatch or take some turns or even some light bumps while driving I hear the glass moving around back there in the hatch.. Safelite told me they can't open the rear hatch so whatever glass fell in there is gonna have to stay in there, so annoying.
Any help would be very much appreciated
Any help would be very much appreciated
#55
My understanding of insurance, is they are supposed to make you "whole"... meaning they have to bring you back to an equal standing from before the incident. Having glass pieces rattling around in the tailgate is not equal to before the incident. I would contact the insurance company.
#56
My understanding of insurance, is they are supposed to make you "whole"... meaning they have to bring you back to an equal standing from before the incident. Having glass pieces rattling around in the tailgate is not equal to before the incident. I would contact the insurance company.
#57
I really would like to know the same too, just got my window repaired by Safelite. Good to have my car back after waiting about a week and a half but sucks everytime I open the hatch or take some turns or even some light bumps while driving I hear the glass moving around back there in the hatch.. Safelite told me they can't open the rear hatch so whatever glass fell in there is gonna have to stay in there, so annoying.
Any help would be very much appreciated
Any help would be very much appreciated
car is not usable without rear window.
#58
I wasn't, kinda had to figure it out on my own, took it to a mom and pop mechanic shop and they wrapped the rear window with the remaining glass with what was like a giant roll of plastic to keep the elements from coming in I'm in NY and we were getting some rain and snow around the time it happened so figured I'd cough up the $25 to protect the vehicle
#59
I really would like to know the same too, just got my window repaired by Safelite. Good to have my car back after waiting about a week and a half but sucks everytime I open the hatch or take some turns or even some light bumps while driving I hear the glass moving around back there in the hatch.. Safelite told me they can't open the rear hatch so whatever glass fell in there is gonna have to stay in there, so annoying.
Any help would be very much appreciated
Any help would be very much appreciated
Absurd.
I highly doubt Safelite or your insurance company are going to be helpful at all. Meanwhile, Acura is skating by balking at any responsibility for their own deficiency.
#60
I wasn't, kinda had to figure it out on my own, took it to a mom and pop mechanic shop and they wrapped the rear window with the remaining glass with what was like a giant roll of plastic to keep the elements from coming in I'm in NY and we were getting some rain and snow around the time it happened so figured I'd cough up the $25 to protect the vehicle
but its not safe to drive like that, your rear view is obstructed, and possibility of water getting inside.
I am just curious if insurance would even give you a loaner. Technically if car is deemed not safe to drive and your policy covers loaner car — they have to pay for it.
#61
It's getting so bad that I can quickly rattle off a few names of the Acura boosters who deny anything bad or they deem as even slightly negative, they must work for them or something.
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leomio2.0 (02-23-2022)
#62
but its not safe to drive like that, your rear view is obstructed, and possibility of water getting inside.
I am just curious if insurance would even give you a loaner. Technically if car is deemed not safe to drive and your policy covers loaner car — they have to pay for it.
I am just curious if insurance would even give you a loaner. Technically if car is deemed not safe to drive and your policy covers loaner car — they have to pay for it.
#63
Got my car back from the dealer. To answer some questions here:
Yes your insurance will cover a loaner if it’s on your policy.
Also the dealer popped the back panels off and vacuumed the glass out of the hatch. This is something that Safelite won’t do. The cost is roughly $700 to have it done at the dealer, but worth it to not hear glass rattle.
All in all I paid $1400 to have this rear glass replaced the proper way (dealer). I have submitted the claim to my insurance and am awaiting the inevitable fight that’s going to come along with them not wanting to pay that much. Either way, I wasn’t having Safelite do it.
Yes your insurance will cover a loaner if it’s on your policy.
Also the dealer popped the back panels off and vacuumed the glass out of the hatch. This is something that Safelite won’t do. The cost is roughly $700 to have it done at the dealer, but worth it to not hear glass rattle.
All in all I paid $1400 to have this rear glass replaced the proper way (dealer). I have submitted the claim to my insurance and am awaiting the inevitable fight that’s going to come along with them not wanting to pay that much. Either way, I wasn’t having Safelite do it.
#64
#65
Got my car back from the dealer. To answer some questions here:
Yes your insurance will cover a loaner if it’s on your policy.
Also the dealer popped the back panels off and vacuumed the glass out of the hatch. This is something that Safelite won’t do. The cost is roughly $700 to have it done at the dealer, but worth it to not hear glass rattle.
All in all I paid $1400 to have this rear glass replaced the proper way (dealer). I have submitted the claim to my insurance and am awaiting the inevitable fight that’s going to come along with them not wanting to pay that much. Either way, I wasn’t having Safelite do it.
Yes your insurance will cover a loaner if it’s on your policy.
Also the dealer popped the back panels off and vacuumed the glass out of the hatch. This is something that Safelite won’t do. The cost is roughly $700 to have it done at the dealer, but worth it to not hear glass rattle.
All in all I paid $1400 to have this rear glass replaced the proper way (dealer). I have submitted the claim to my insurance and am awaiting the inevitable fight that’s going to come along with them not wanting to pay that much. Either way, I wasn’t having Safelite do it.
Hope the new glass lasts, but if it is a design issue with the car or defect with the OEM glass...
#66
Got my car back from the dealer. To answer some questions here:
Yes your insurance will cover a loaner if it’s on your policy.
Also the dealer popped the back panels off and vacuumed the glass out of the hatch. This is something that Safelite won’t do. The cost is roughly $700 to have it done at the dealer, but worth it to not hear glass rattle.
All in all I paid $1400 to have this rear glass replaced the proper way (dealer). I have submitted the claim to my insurance and am awaiting the inevitable fight that’s going to come along with them not wanting to pay that much. Either way, I wasn’t having Safelite do it.
Yes your insurance will cover a loaner if it’s on your policy.
Also the dealer popped the back panels off and vacuumed the glass out of the hatch. This is something that Safelite won’t do. The cost is roughly $700 to have it done at the dealer, but worth it to not hear glass rattle.
All in all I paid $1400 to have this rear glass replaced the proper way (dealer). I have submitted the claim to my insurance and am awaiting the inevitable fight that’s going to come along with them not wanting to pay that much. Either way, I wasn’t having Safelite do it.
#67
yeah, totally disgusting considering that Acura of Canada division has recognized this as an issue and fixing it under warranty.
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leomio2.0 (02-23-2022)
#68
I really would like to know the same too, just got my window repaired by Safelite. Good to have my car back after waiting about a week and a half but sucks everytime I open the hatch or take some turns or even some light bumps while driving I hear the glass moving around back there in the hatch.. Safelite told me they can't open the rear hatch so whatever glass fell in there is gonna have to stay in there, so annoying.
Any help would be very much appreciated
Any help would be very much appreciated
I just swung to my dealer to make an appt for a few TSB things i wanted done.
I asked about the glass, he said they direct people to insurance and safelite ( i rolled my eyes) but he said the 2/3 he got had the glass in the tailgate..
he said one guy wanted to pay for the tailgate until he heard the cost
and SECOND he cut the bottom of it to empty out the glass...
Both scenarios sound rediculous to me personally.. there is a SMALL draign plug i noticed on the bottom, i'd pump in foam then hit some curves to catch all the glass but i'm sure i'll cross that path when/if mine explodes
#69
I'll give it until the Autumn of '22 and if my rear glass hasn't exploded by then and the a-holes at Acura still refuse to stand behind their product, I'll get it tinted. At least that will prevent most of the glass from getting into the tailgate.
#70
#71
Well add me to the list of exploding hatch glass victims.
What worries me is that I have a model year 2022 A spec with 280 km on it (I picked it up last Saturday). So this is the latest "version" of the glass, seals, manufacturing etc. and the dealer will replace it with the same part iteration, which is potentially defective.
Car is garage kept. Temperature in the garage per the car was 2 degrees celsius (so not frozen or anything). I open the door, sit in the driver's seat close the door and pop. I wondered what happened for a second and remembered the threads on the rear glass exploding, looked back, and sure enough there's a big hole in the back glass. I just looked at it in disbelief that it would happen in my brand new car fresh off the assembly line. Nobody is safe from this at this point.
Service advisor said they have 4 other RDXs on their lot waiting for a new back glass. Glass is backordered. At least they acknowledged it was an issue, and they will be putting me in a rental, and all of it will be covered by Acura. It's still not a great start for a brand new car to shit the bed like this in the first week of ownership. It's also a family car, I have 3 young kids and now I'm worried about the pano roof exploding over their heads.
What worries me is that I have a model year 2022 A spec with 280 km on it (I picked it up last Saturday). So this is the latest "version" of the glass, seals, manufacturing etc. and the dealer will replace it with the same part iteration, which is potentially defective.
Car is garage kept. Temperature in the garage per the car was 2 degrees celsius (so not frozen or anything). I open the door, sit in the driver's seat close the door and pop. I wondered what happened for a second and remembered the threads on the rear glass exploding, looked back, and sure enough there's a big hole in the back glass. I just looked at it in disbelief that it would happen in my brand new car fresh off the assembly line. Nobody is safe from this at this point.
Service advisor said they have 4 other RDXs on their lot waiting for a new back glass. Glass is backordered. At least they acknowledged it was an issue, and they will be putting me in a rental, and all of it will be covered by Acura. It's still not a great start for a brand new car to shit the bed like this in the first week of ownership. It's also a family car, I have 3 young kids and now I'm worried about the pano roof exploding over their heads.
#72
Well add me to the list of exploding hatch glass victims.
What worries me is that I have a model year 2022 A spec with 280 km on it (I picked it up last Saturday). So this is the latest "version" of the glass, seals, manufacturing etc. and the dealer will replace it with the same part iteration, which is potentially defective.
Car is garage kept. Temperature in the garage per the car was 2 degrees celsius (so not frozen or anything). I open the door, sit in the driver's seat close the door and pop. I wondered what happened for a second and remembered the threads on the rear glass exploding, looked back, and sure enough there's a big hole in the back glass. I just looked at it in disbelief that it would happen in my brand new car fresh off the assembly line. Nobody is safe from this at this point.
Service advisor said they have 4 other RDXs on their lot waiting for a new back glass. Glass is backordered. At least they acknowledged it was an issue, and they will be putting me in a rental, and all of it will be covered by Acura. It's still not a great start for a brand new car to shit the bed like this in the first week of ownership. It's also a family car, I have 3 young kids and now I'm worried about the pano roof exploding over their heads.
What worries me is that I have a model year 2022 A spec with 280 km on it (I picked it up last Saturday). So this is the latest "version" of the glass, seals, manufacturing etc. and the dealer will replace it with the same part iteration, which is potentially defective.
Car is garage kept. Temperature in the garage per the car was 2 degrees celsius (so not frozen or anything). I open the door, sit in the driver's seat close the door and pop. I wondered what happened for a second and remembered the threads on the rear glass exploding, looked back, and sure enough there's a big hole in the back glass. I just looked at it in disbelief that it would happen in my brand new car fresh off the assembly line. Nobody is safe from this at this point.
Service advisor said they have 4 other RDXs on their lot waiting for a new back glass. Glass is backordered. At least they acknowledged it was an issue, and they will be putting me in a rental, and all of it will be covered by Acura. It's still not a great start for a brand new car to shit the bed like this in the first week of ownership. It's also a family car, I have 3 young kids and now I'm worried about the pano roof exploding over their heads.
#73
Nope, not good. My car is manufactured January 2022, I read somewhere in this thread that the glass supplier and sealing components were changed in 2021, do we know when? It's possible that the window was mounted on the hatch assembly a few months before the build date...
Edit: Pics
Edit: Pics
Last edited by Mike969; 03-07-2022 at 09:22 AM.
#74
One last thing on this, knowing that the hatch is Aluminum, I looked up the coefficient of thermal expansion of glass vs. aluminium and found this:
https://www.glewengineering.com/ther...f%20shattering.
"In the simple aluminum-framed window example we presented last week (Figure 1), the aluminum has a CTE of 22 × 10-6 K-1 (22 ppm), which is 2.5 times larger than that of the glass frame, 9 × 10-6 K-1 (9 ppm). This means that as temperature increases or decreases, the aluminum wants to expand or contract at a faster rate than the glass. Since glass also has a much lower ultimate strength than aluminum, this puts the glass at risk of shattering. However, the engineer or designer can specify the use of a flexible gasket (usually made of a synthetic rubber like silicone or EPDM) as a thermal interface material between the two can mitigate possible damage. This same approach can be used with many types of equipment or machinery."
I understand that it could be a bad batch of glass, but given that the issue appears on model years 2019 up to, as I found out today, model year 2022, could it be that the design of the tailgate opening is flawed, or the adhesive used to secure the glass to the tailgate is not flexible enough, or a combination of both? And since my car was built in January 2022, one could assume that the adhesive and glass are of current iteration, and that any replacement made as of now will be done using the same procedure and materials, which means that it will be just as likely now to happen again as it first was.
What a mess.
And the reason why aluminum could be problematic is that steel has a CTE that is much closer to glass, per this table here:
Thermal Expansion Coefficients
So the problem is inherent to aluminum and glass versus more standard steel construction in other car's hatches.
https://www.glewengineering.com/ther...f%20shattering.
"In the simple aluminum-framed window example we presented last week (Figure 1), the aluminum has a CTE of 22 × 10-6 K-1 (22 ppm), which is 2.5 times larger than that of the glass frame, 9 × 10-6 K-1 (9 ppm). This means that as temperature increases or decreases, the aluminum wants to expand or contract at a faster rate than the glass. Since glass also has a much lower ultimate strength than aluminum, this puts the glass at risk of shattering. However, the engineer or designer can specify the use of a flexible gasket (usually made of a synthetic rubber like silicone or EPDM) as a thermal interface material between the two can mitigate possible damage. This same approach can be used with many types of equipment or machinery."
I understand that it could be a bad batch of glass, but given that the issue appears on model years 2019 up to, as I found out today, model year 2022, could it be that the design of the tailgate opening is flawed, or the adhesive used to secure the glass to the tailgate is not flexible enough, or a combination of both? And since my car was built in January 2022, one could assume that the adhesive and glass are of current iteration, and that any replacement made as of now will be done using the same procedure and materials, which means that it will be just as likely now to happen again as it first was.
What a mess.
And the reason why aluminum could be problematic is that steel has a CTE that is much closer to glass, per this table here:
Thermal Expansion Coefficients
So the problem is inherent to aluminum and glass versus more standard steel construction in other car's hatches.
Last edited by Mike969; 03-07-2022 at 12:44 PM.
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amcobra (03-07-2022)
#75
Well add me to the list of exploding hatch glass victims.
What worries me is that I have a model year 2022 A spec with 280 km on it (I picked it up last Saturday). So this is the latest "version" of the glass, seals, manufacturing etc. and the dealer will replace it with the same part iteration, which is potentially defective.
Car is garage kept. Temperature in the garage per the car was 2 degrees celsius (so not frozen or anything). I open the door, sit in the driver's seat close the door and pop. I wondered what happened for a second and remembered the threads on the rear glass exploding, looked back, and sure enough there's a big hole in the back glass. I just looked at it in disbelief that it would happen in my brand new car fresh off the assembly line. Nobody is safe from this at this point.
Service advisor said they have 4 other RDXs on their lot waiting for a new back glass. Glass is backordered. At least they acknowledged it was an issue, and they will be putting me in a rental, and all of it will be covered by Acura. It's still not a great start for a brand new car to shit the bed like this in the first week of ownership. It's also a family car, I have 3 young kids and now I'm worried about the pano roof exploding over their heads.
What worries me is that I have a model year 2022 A spec with 280 km on it (I picked it up last Saturday). So this is the latest "version" of the glass, seals, manufacturing etc. and the dealer will replace it with the same part iteration, which is potentially defective.
Car is garage kept. Temperature in the garage per the car was 2 degrees celsius (so not frozen or anything). I open the door, sit in the driver's seat close the door and pop. I wondered what happened for a second and remembered the threads on the rear glass exploding, looked back, and sure enough there's a big hole in the back glass. I just looked at it in disbelief that it would happen in my brand new car fresh off the assembly line. Nobody is safe from this at this point.
Service advisor said they have 4 other RDXs on their lot waiting for a new back glass. Glass is backordered. At least they acknowledged it was an issue, and they will be putting me in a rental, and all of it will be covered by Acura. It's still not a great start for a brand new car to shit the bed like this in the first week of ownership. It's also a family car, I have 3 young kids and now I'm worried about the pano roof exploding over their heads.
#76
That said, they’ll likely fix it with the same parts and materials as was already on the car so my confidence level in this car not spontaneously shitting the bed in an explosion of tempered glass and subpar materials engineering won’t be too high.
Last edited by Mike969; 03-07-2022 at 05:56 PM.
#77
So I’m in Canada and Acura Canada, unlike Acura USA, at least acknowledges the problem and will fix it under warranty. I would report to Acura USA if I lived in the US.
That said, they’ll likely fix it with the same parts and materials as was already on the car so my confidence level in this car not spontaneously shitting the bed in an explosion of tempered glass and subpar materials engineering won’t be too high.
That said, they’ll likely fix it with the same parts and materials as was already on the car so my confidence level in this car not spontaneously shitting the bed in an explosion of tempered glass and subpar materials engineering won’t be too high.
#78
This is just an issue with tempered glass. Maybe the supplier for Acura is having some issues, maybe not, I do not know, but it's not an RDX issue that you can avoid by simply buying a different vehicle. Let me demonstrate:
https://f30.bimmerpost.com/forums/sh....php?t=1756777
https://www.benzworld.org/threads/re...loded.3050764/
https://fordauthority.com/2017/12/an...ite-no-impact/
https://www.camaro5.com/forums/showthread.php?t=168127
https://www.audiforums.com/forum/aud...ploded-213127/
https://www.myaudiq5.com/threads/201...attered.37562/
https://www.reddit.com/r/mazda/comme...red_on_mazda3/
https://only1autoglass.com/Blog/entr...u-need-to-know
This is not Acura. This is not RDX. This is not QA/QC fail during COVID (although the rate may have gone up?). This is quite simply the reality of tempered glass and physics. If you don't like it, don't buy a car. THEY ALL CAN DO IT!
Tempered glass is just what it sounds like: Tempered. The glass goes through an oven. The glass is then cooled. It is heated/cooled at different rates by virtue of its thickness. The outside heating and cooling quicker than the inside. This creates tension within the structure of the glass itself. This lends it to magnificent failures when they DO occur, and is also why it granulates instead of turning into steak knives upon said failure.
My advice? Buy what you like, tint the glass, and motor on. ANY CAR CAN HAVE THIS FAILURE. I have proven that above with a few minutes on Google. I spent longer cutting/pasting than I did finding those links.
https://f30.bimmerpost.com/forums/sh....php?t=1756777
https://www.benzworld.org/threads/re...loded.3050764/
https://fordauthority.com/2017/12/an...ite-no-impact/
https://www.camaro5.com/forums/showthread.php?t=168127
https://www.audiforums.com/forum/aud...ploded-213127/
https://www.myaudiq5.com/threads/201...attered.37562/
https://www.reddit.com/r/mazda/comme...red_on_mazda3/
https://only1autoglass.com/Blog/entr...u-need-to-know
This is not Acura. This is not RDX. This is not QA/QC fail during COVID (although the rate may have gone up?). This is quite simply the reality of tempered glass and physics. If you don't like it, don't buy a car. THEY ALL CAN DO IT!
Tempered glass is just what it sounds like: Tempered. The glass goes through an oven. The glass is then cooled. It is heated/cooled at different rates by virtue of its thickness. The outside heating and cooling quicker than the inside. This creates tension within the structure of the glass itself. This lends it to magnificent failures when they DO occur, and is also why it granulates instead of turning into steak knives upon said failure.
My advice? Buy what you like, tint the glass, and motor on. ANY CAR CAN HAVE THIS FAILURE. I have proven that above with a few minutes on Google. I spent longer cutting/pasting than I did finding those links.
Last edited by Unobtanium; 03-08-2022 at 05:03 AM.
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Dochorahan (12-02-2023)
#79
It does not make me feel any better that this issue is not isolated to Acura only. Frankly, I dont care.
We purchased Acura product and they need to take responsibility for it and provide appropriate remedy.
We purchased Acura product and they need to take responsibility for it and provide appropriate remedy.
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#80
Agreed. I couldn’t care less what’s happening with other vehicles. In my 24 years of driving, with probably just as many cars, this is the first one it’s ever happened to. The manufacturer should be taking responsibility for it. Not the consumer or our insurance.
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leomio2.0 (03-08-2022)