pariawan

I'm just pissed off.

On Saturday I checked my K&N drop in filter with over 40K miles on it. I notice my filter was green. The dealer replace my K&N with stock filter. at this point I was pissed off. The dumb ass mechanic don't know how to read the sticker on top of the box. I called them (Sierra Acura in Alhambra) and it took them over an hour to find my records (dumb ass service technician) finally called me back. They told me I was charge for filter replacement but didn't replace it (it doesn't make sense). Where is my filter then?.... the guy told me i will receive a check in the mail for $20 the cost of honda filter. and I said that is not right. I was charge for a service I didn't request or needed.

I just called the service manager regarding this problem. still waiting on calling me back.

Please everyone who installed the replacement filter with K&N check your vehicle when living the dealer.

Please give me you opinion.

ou sig

damn man I cant say I am surprised, happend to my friend with his truck. Really Im sure they wont do anymore if its been a while sence you went...how long ago was it? Just another reason to do all the work you can with your own hands...as fsttyms1 would say.

fsttyms1

as for the filter tell them 20 isnt enough, and that they are going to give you the money for the K&N too!
i brought my 99 civic si in ONCE to get the oil changed in the winter (too cold out and leaving for out of town) well when it came time to pay they had thrown the price of a air filter on too (20 some dollars) and i said i didnt authorize that and they argued with me over that. then i finally whipped out the BIG questiong to them, HOW DID YOU REPLACE THE FILTER WITH OUT TAKING THE FRONT BUMPER OFF ???? I HAVE A CAI ON IT! he had the balls to argue with me saying i didnt, at which point i draged him out to the bay by the arm and showed him the bright red AEM CAI. needless to say he got fired right infront of me by the owner and i got a years worth of oil changes for free (which i sold to my neighbor)
im the only one allowed to work on my car, ill let the dealer diagnose if i have to but i do all teh work!

RiceRocket

Sorry to hear that...I don't get my service at Acura unless it's something that relates to the warranty. That's shitty man, hope everything works out for ya!!

pariawan

the wife drive the car and with my busy schedule never bother to look for because there was any reason for it. the last time the car in the dealer was at 30k for tune up. now with 40K, I did oil change and brakes my self. next is the cabin filter and spark plug.

aw1

shouldve told the service guy when you bought you car in to not to touch the filter. also have him tell the mechanic before they do any work on the car.

pariawan

thanks everyone. I have the sticker from K&N on top of the airbox.

yield2s

damn man leave those plugs in till 105k miles and the cabin filters will be about black at 40k should've done them at 30k.(brown)

shimbo519

damn, sounds like you guys are having it rough with your dealerships. While I haven't been to Park Ave in awhile, my local dealership up at school is amazing. They are so considerate and focused on customer satisfaction. Go John Holtz Acura.

Faizalstar

U would think that with 2-3 stickers on top of the air filter box saying "DO NOT REMOVE AIR FILTER" people would notice it. I went to get an oil change and the guy started to unscrew my box and i asked him "what are u doing" and he said he's checking my air filter. i had to POINT to the sticker for him and then he said "oh". DUH!!!

whatwasthat

j/w, how much for the K&N filter? and where?

subtledreamer

cheapest i've found online [and bought from too] is $43 shipped. http://shop.store.yahoo.com/ltbmotorsport/
the place is pretty good... low prices and fast shipping.

if you go retail stores it runs for about $53 + tax.

bigman

thats why you have to stress it to them not to change the filter.

pariawan

**UPDATE**
The Sierra Dealer apologize for the mistake. I will be getting a new K&N filter plus $20 for the stock filter. I have appointment this saturday to pick it up. Once again thanks all of you for replying.