Ok, so last week I went in to get my 03 TL-S transmission checked due to some slippage. The guy runs my VIN number and asks "Did you happen to purchase any extended warranty when you bought the car?" I said no, cause I didn't. And he says, "Well they fixed the recall with the jet oil cooler. We can check the car out and see if Acura will goodwill your transmission."

I'm only at 74k miles. This kind of pissing me off.

Don't these cars have that 7 year + 9 months/109k miles extended warranty?

 

u need to see if ur 2003 was the 2nd batch of 03s that had the oil jet fixed before they were sold...mine was in the 1st bathc of 03s which is why i was ocvered but if your VIn falls out of that range you wont be covered

 

The oil jet ket has NOTHING to do with the type of failures these transmissions were/are having. That recall was for something completely unrelated. They did, however, set a cutoff point in the middle of 03 to start replacing transmissions. They supposedly fixed it by then, but it wasn't. Let the dealer call it in, they'll most likely cover most if not all of the replacement costs.

 

They do *depending* on the VIN.

Check your VIN here:

http://www.hondatransmissionsettleme.../php/login.php

http://owners.acura.com/Maintenance/...paigns/L73.htm



FWIW - that says 7 years, 100k. The extra 9 months and/or 9,000 miles were added later, following a settlement regarding odometer inaccuracy.

 

I think the extra miles were for some other reason, since the odometer court case gives 5%, to ensure no one got shorted on regular warranty or lease car miles- by a fast reading odometer

A dealer tried to bs a ziner with that - and when asked how 5% of 100 = 109
they replaced his trans at 114~

The cutoff VIN had NOTHING to do with it being fixed- they needed a cutoff number so the court case would settle-
you dont understand- this was a class action lawsuit for early failures, and people were paying out of their own pocket for repairs.

Acura KNOWS it was not fixed in 03, 04, 05, and gives `goodwill` in most cases
Goodwill = free, or labor to install paid by customer.

Service writers are supposed to try and get money from you- Service MANAGER calls acura corp regional warranty rep and ask for goodwill coverage
Being a nice person to them helps you in the end
There are steps to take if initially denied ocverage- dont sweat it

 

^^

Ooops! You are correct.

The Recall and the Warranty Extension are two separate things.

 

well I forgot to state that I was bsing to the dealership about my tranny, just because I want a new one. lol but I shall check and see. Thanks for the input. Btw, I am planning to sell my car soon because I'm a full time student and going to be out of work in a few weeks. I'll be posting a thread in the Black Market section in a little bit.

 

There is alot of things they check before just performing a "goodwill". Acura actually contacts the dealer to which you are at and checks on service history, how frequent you visit the dealer, the type of work you bring it in for, etc.

Acura normally doesn't just make a decision before contacting us.

 

so let me get this str8 before i confuse anymore ppl ...Acura will cover the trannys with the extended 109K mile warranty regardless the VIN?

 

That website says Im not covered under the settlement. ugh!

 

while not required to- acura has a generous GOODWILL policy in which they have replaced many transmissions of cars past the VIN cutoff for no or little charge to the customer.

Of course the first line is always- you are out of range---but thats just for suckers who dont belong to acurazine

 

Only transmission service history is relevant (trans fluid was changed on time). Other than that its a scam on their part.

 

Not when it comes to goodwill. Goodwill means they have absolutely no obligation to fix yor car free of charge, but they are going to because they are nice and value you as a customer.

As a side note......
the 109K warranty on the tranny was the final decision from the class action suit.

The 5% odometer discrepancy would push your coverage (if your VIN is included) to 114450 miles before you have to rely on "goodwill".

 

That is piece of mind I never thought about the odometer thing.

 

Well considering everything, my transmission is fine. I was just hoping to get a new one before the warranty ran out or the warranty I thought I had.

 

Doesn't Honda pay partially for a goodwill ? I don't find it economically viable to feed thousands of $$$ to the dealership in overpriced services, just so you get a better probability (not a guarantee) of getting something for free later on. Besides transmission fluid change at the dealership, I have not really done anything at the the dealership for the past 8 years, I probably saved at least 2K by avoiding the dealership all that time. Not to mentioned that my dealership was sold, and now operates under a different name.

 

First, it's going to vary by dealership.

BUT, there is a LOT you can do, without spending "thousands" to assist in future Good Will.

 

well, yeah, I can say hi, but had I been buying all the *recommended* service packages, I'd be broke by now ;-) I saved $700 on timing belt alone by not doing it at the dealership. so nothing is free obviously.... I bet you can still get some sort of discount from Honda even if dealership does not want to pay. I think Honda could offer free part, and you pay for labor. so it costs you 2-3K instead of 5K..

 

I took my 2003 TL in with 42000 miles, but out of warranty on time, and they gave me a good will warranty transmission, but I do not have ANY warranty. So I am not sure how much Butt you will have to kiss. They never put a recall out so if you got it fixed within 5yr/50k they gave you a warranty, if not it was good willed. at least that is how is seems.

 

my 2002 type s has 145k on it. the first owner has the tranny replaced at 70k for free and that went out 5k ago. acura goodwill paid for half but my half was still 2500. good luck

 

You are so clueless on how the system works. Believe me, if you came into the dealership, no history with us or you have came in strictly for oil changes, that is pretty much guarenteed to have any type of goodwill denied. Goodwill money is set from Acura to pay for work needed on a vehicle that is out of warranty. Why should Acura spend 3,500 dollars to appease a customer, such as yourself, when you don't appreciate it?

 

Its my belief, in addition to the suggestions above of stopping in to say hi, the Service Dept is an oft unappreciated group that takes a lot of crap for not much money. The techs make ok to decent money-(and have 50 grand in tool payments) the service writers- not so much $.
So I take donuts or popsicles (weather/time of day dependant) when I go in.
They spent a lot of time finding the security code to my warranty replaced nav- it was their fault since they were the installers and didnt record the new code in theor records or with corp or on the paerwork--oooops and it was a few yeas ago----
Didnt charge me anything. I dropped some treats on the managers desk and slipped the tech a handshake 20- I watched him climb in the trunk more than 5 times as they worked to find a code that it liked~
Tech gladly listen to an underhood noise and recommended the ac belt tensioner--that did fix it!
Now it needs to go back- the replacement trans has a problem thats gotten worse- they already know about it and have said when its bad enough to bother me and they can feel it- drop it off.

The service dept lives and dies on the survey cards, calls and email surveys.
The results go to managers of acura corp and the dealer- meetings are always held to discuss where they are doing good and where they are failing--anything less than 10s is failing!!--the Japanese mentality on business...the customer should not have to complain to corp about a local level private owned dealer issue.
Any issues should be resolved through the Service Manager-give them a chance- they are just people balancing 1001+ ever changing things per hour every day. Repair shops are an insane place to work.

The customer who takes the time to say Thank You in person and especially to write nice things about them to Acura and the General Manager of the dealer--you get remembered.

My old Service Manager worked hard to resolve what was really just a miscommunication from both sides- as many problems are-
In the end, I called Acura and told them how he hard had worked - even on a saturday calling me- to find out why I had given less than favorable feedback.
He got promoted.... and works for Corp now! In warranty I believe lol

Next time I went in, they knew the face- and when looked up my name in the computer it must have quite a note in it, because it was: Yes Sir- what can we do for you- hows the transmission doing?! Let me get the Head Tech to go for a ride with you right now!!!

Disclaimer- I worked in the industry for many years- both dealer and private shops.
So my experience may be dated be dated, but the principles of human kindness still apply

 

very well than, let them not do anything for me, ofcourse I will complain a lot to customer care (even if its useless).
I added up some numbers, and in 8 years of owning my Acura, CL I've saved at least $2,500-3,500 by avoiding dealership and doing DIY for a lot of things. So if the time comes, I'll pay for transmission out of pocket. Not a big deal, in the end, when I average out my phylosophy of avoiding the dealership with all the cars I have or will have owned, the odds will and have already been in my favor. Your theory is flawed, what if someone bought a used car, or if someone moved and now has to go to a new dealership, or what if the dealer is a jacka*s and still does not want to pay. Yet, according to your theory somone should waste thousands of $$$ in order to get a better chance (not a guarantee) to get something for free (as one time deal)? There is nothing for free, and you know that, even if you get something for free its only because they hope that they will get it back from you some time later, or have already got it in the past. Its all about statistics and part of doing business.

 

Put down the pipe. First thing they are going to do is verify that the alleged problem exists, before they work on it.

They are not in business to give shiit away.