Comptech customer support?
Comptech customer support?
Here's the situation, I've had a problem with my icebox since the summer:
https://acurazine.com/forums/ramblings-12/very-confused-white-person-163195/
As you all know, Comptech was shutdown for a while and reorganizing during this time so I was unable to speak with anyone. I finally got a hold of someone in December. The first time I called, I spoke with a guy named Nate. He took down my name and number and told me he'd get back to me about a replacement airbox. A week or so passed, and nothing. I called back, and Nate said that the iceboxes were being worked on and that they'd get back to me in X days. Days came and went, still no call. I called back and this time Nate said that the boxes would be ready after the new year, and that he'd get in contact with me then. New years came and went, still nothing. I called back again, and this time spoke to another customer rep, Ryan, thinking that Nate was just incompetent. Ryan told me that the boxes were just about ready, and I should email him a picture of the icebox and a general description of the problem. I did that about a week ago. I still heard nothing. TODAY, I called him again, to see if he got my email. He said that he did, but was generally unhelpful. He said that they had no iceboxes in stock, and that the molds were now in their facility and were being worked on. Only after the molds were done, could they go to production. He was unable to give me an estimated date of completion, nor did he offer to keep me updated on their status or even apologize for the fact I've contacted them multiple times. At this point, I'm just going to check back weekly with them. What the hell was the point of paying so much for Comptech if there's no customer service to stand behind the products? Ridiculous.
Cliff Notes:
- Multiple calls to Comptech for replacement airbox
- Promises to return calls were not followed, CT gave me the run around, no replacement airbox to date, nor an estimated date when that might happen
https://acurazine.com/forums/ramblings-12/very-confused-white-person-163195/
As you all know, Comptech was shutdown for a while and reorganizing during this time so I was unable to speak with anyone. I finally got a hold of someone in December. The first time I called, I spoke with a guy named Nate. He took down my name and number and told me he'd get back to me about a replacement airbox. A week or so passed, and nothing. I called back, and Nate said that the iceboxes were being worked on and that they'd get back to me in X days. Days came and went, still no call. I called back and this time Nate said that the boxes would be ready after the new year, and that he'd get in contact with me then. New years came and went, still nothing. I called back again, and this time spoke to another customer rep, Ryan, thinking that Nate was just incompetent. Ryan told me that the boxes were just about ready, and I should email him a picture of the icebox and a general description of the problem. I did that about a week ago. I still heard nothing. TODAY, I called him again, to see if he got my email. He said that he did, but was generally unhelpful. He said that they had no iceboxes in stock, and that the molds were now in their facility and were being worked on. Only after the molds were done, could they go to production. He was unable to give me an estimated date of completion, nor did he offer to keep me updated on their status or even apologize for the fact I've contacted them multiple times. At this point, I'm just going to check back weekly with them. What the hell was the point of paying so much for Comptech if there's no customer service to stand behind the products? Ridiculous.
Cliff Notes:
- Multiple calls to Comptech for replacement airbox
- Promises to return calls were not followed, CT gave me the run around, no replacement airbox to date, nor an estimated date when that might happen
Porkchop Sandwiches!
Joined: Nov 2007
Posts: 509
Likes: 3
From: Brooklyn / Stony Brook / Washington DC
That sucks, but then again they were basically out of business a few months ago so I can see why its taking them so long to get their shit together. Anyway, good luck man hopefully they'll get to stamping out some new airboxes for us to enjoy.
Team Owner
Joined: Sep 2006
Posts: 33,535
Likes: 1,142
The old owners left the place- the employees bought the company and have no legal obligation to fix any prior issues. The fact they are trying to help prior customers is good of them to do at all.
They are focused on what will sell now, so they can all get a paycheck. It takes considerable time for things to get test molded- fitted- reworked...all trying to stop others from having breakage problems on same part....
You as 1 customer- while important- are just not at the top of someones list to spend 5 minutes every week telling you they dont have any units yet.
See the saga of trying to get a new gen3 strut bar made that accepts EDFC motors!
Has to be test made- shipped- fitted- remade- shipped - refitted- molds- production- it all can take months and years.
What you paid for something from a place that no longer exist...and then bashing the current owners customer service?
thats like saying the Acura should not have any problems, just because its overpriced and your last one was rattle free
They are focused on what will sell now, so they can all get a paycheck. It takes considerable time for things to get test molded- fitted- reworked...all trying to stop others from having breakage problems on same part....
You as 1 customer- while important- are just not at the top of someones list to spend 5 minutes every week telling you they dont have any units yet.
See the saga of trying to get a new gen3 strut bar made that accepts EDFC motors!
Has to be test made- shipped- fitted- remade- shipped - refitted- molds- production- it all can take months and years.
What you paid for something from a place that no longer exist...and then bashing the current owners customer service?
thats like saying the Acura should not have any problems, just because its overpriced and your last one was rattle free
Originally Posted by 01tl4tl
The old owners left the place- the employees bought the company and have no legal obligation to fix any prior issues. The fact they are trying to help prior customers is good of them to do at all.
They are focused on what will sell now, so they can all get a paycheck. It takes considerable time for things to get test molded- fitted- reworked...all trying to stop others from having breakage problems on same part....
You as 1 customer- while important- are just not at the top of someones list to spend 5 minutes every week telling you they dont have any units yet.
See the saga of trying to get a new gen3 strut bar made that accepts EDFC motors!
Has to be test made- shipped- fitted- remade- shipped - refitted- molds- production- it all can take months and years.
What you paid for something from a place that no longer exist...and then bashing the current owners customer service?
thats like saying the Acura should not have any problems, just because its overpriced and your last one was rattle free
They are focused on what will sell now, so they can all get a paycheck. It takes considerable time for things to get test molded- fitted- reworked...all trying to stop others from having breakage problems on same part....
You as 1 customer- while important- are just not at the top of someones list to spend 5 minutes every week telling you they dont have any units yet.
See the saga of trying to get a new gen3 strut bar made that accepts EDFC motors!
Has to be test made- shipped- fitted- remade- shipped - refitted- molds- production- it all can take months and years.
What you paid for something from a place that no longer exist...and then bashing the current owners customer service?
thats like saying the Acura should not have any problems, just because its overpriced and your last one was rattle free
Would it be unreasonable to expect that I'm not given the run around? I can appreciate that all these things you mentioned have to happen, but would you not be offended when a customer rep repeatedly tells you they'll call you back about something but never do?
If they have no obligation to help me, or if they were not sure if they could, all they had to say was, "I'm not sure we can help you." End of story, and I wouldn't have written this post.
From a business perspective, what's the point of taking over a company and maintaining the same product lines and a similar name if you're going to squander all the goodwill that the previous owners built up within their company? I dare say that Comptech built up a TON of goodwill within the Acura/Honda community...
Team Owner
Joined: Sep 2006
Posts: 33,535
Likes: 1,142
my analogy is fine,
YOUR expectation--- of a company that went out of biz, and the new owners are nice enough to try and help you,WHEN THEY CAN AND HAVE THAT PRODUCT, rather than saying: take your broken 350$ part and go stick it somewhere.... we are not the guy who sold it to you, let me give you his address in some small tropical place and you can ask for a refund!
So accept the fact they are never going to get back to you, and buy a different part.
The rest of us will understand Comptechs position and applaud them for even trying to resurrect the compamy. Being able to still get SOME of their products-- beats them being gone forever! IMO
On my analogy: MANY gen3 owners gripe about rattles and noises everywhere in the car, they actually say- well its a 35 thousand dollar car and it shouldnt do that!
ptttttttttttttttt
maybe if it was a MILLLION dollar handbuilt Myback- you could complain~
Cars roll down an assembly line and are hastily assembled with the cheapest parts.
How the price paid for ANYTHING translates to quality... escapes me
YOUR expectation--- of a company that went out of biz, and the new owners are nice enough to try and help you,WHEN THEY CAN AND HAVE THAT PRODUCT, rather than saying: take your broken 350$ part and go stick it somewhere.... we are not the guy who sold it to you, let me give you his address in some small tropical place and you can ask for a refund!
So accept the fact they are never going to get back to you, and buy a different part.
The rest of us will understand Comptechs position and applaud them for even trying to resurrect the compamy. Being able to still get SOME of their products-- beats them being gone forever! IMO
On my analogy: MANY gen3 owners gripe about rattles and noises everywhere in the car, they actually say- well its a 35 thousand dollar car and it shouldnt do that!
ptttttttttttttttt
maybe if it was a MILLLION dollar handbuilt Myback- you could complain~
Cars roll down an assembly line and are hastily assembled with the cheapest parts.
How the price paid for ANYTHING translates to quality... escapes me
Actually Nate has been there since before they were renamed to ct-engineering.
I had problems with my headers and passing smog (old EO # on it) i mailed it to them, they rebadged it for me inside of a week. I provided all the documentation through mail and email and included pictures for them to make sure it was really my car.
If they are keeping you updated, I dont see a problem.
If they said you didnt provide enough documentation, that is your problem.
BTW, is your problem around just a screw not coming out? Solution, use a slightly thicker screw or a wider thread. I just keep the top 2 screwed in too.
I had problems with my headers and passing smog (old EO # on it) i mailed it to them, they rebadged it for me inside of a week. I provided all the documentation through mail and email and included pictures for them to make sure it was really my car.
If they are keeping you updated, I dont see a problem.
If they said you didnt provide enough documentation, that is your problem.
BTW, is your problem around just a screw not coming out? Solution, use a slightly thicker screw or a wider thread. I just keep the top 2 screwed in too.
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Porkchop Sandwiches!
Joined: Nov 2007
Posts: 509
Likes: 3
From: Brooklyn / Stony Brook / Washington DC
Originally Posted by 01tl4tl
my analogy is fine,
YOUR expectation--- of a company that went out of biz, and the new owners are nice enough to try and help you,WHEN THEY CAN AND HAVE THAT PRODUCT, rather than saying: take your broken 350$ part and go stick it somewhere.... we are not the guy who sold it to you, let me give you his address in some small tropical place and you can ask for a refund!
So accept the fact they are never going to get back to you, and buy a different part.
The rest of us will understand Comptechs position and applaud them for even trying to resurrect the compamy. Being able to still get SOME of their products-- beats them being gone forever! IMO
On my analogy: MANY gen3 owners gripe about rattles and noises everywhere in the car, they actually say- well its a 35 thousand dollar car and it shouldnt do that!
ptttttttttttttttt
maybe if it was a MILLLION dollar handbuilt Myback- you could complain~
Cars roll down an assembly line and are hastily assembled with the cheapest parts.
How the price paid for ANYTHING translates to quality... escapes me
YOUR expectation--- of a company that went out of biz, and the new owners are nice enough to try and help you,WHEN THEY CAN AND HAVE THAT PRODUCT, rather than saying: take your broken 350$ part and go stick it somewhere.... we are not the guy who sold it to you, let me give you his address in some small tropical place and you can ask for a refund!
So accept the fact they are never going to get back to you, and buy a different part.
The rest of us will understand Comptechs position and applaud them for even trying to resurrect the compamy. Being able to still get SOME of their products-- beats them being gone forever! IMO
On my analogy: MANY gen3 owners gripe about rattles and noises everywhere in the car, they actually say- well its a 35 thousand dollar car and it shouldnt do that!
ptttttttttttttttt
maybe if it was a MILLLION dollar handbuilt Myback- you could complain~
Cars roll down an assembly line and are hastily assembled with the cheapest parts.
How the price paid for ANYTHING translates to quality... escapes me
Team Owner
Joined: Sep 2006
Posts: 33,535
Likes: 1,142
35-40g for a new TL is cheap for a new car- look on the car lot!
Gen 2 are going for 10-15 used- those are general numbers used for example
Acura is nothing more than a name for a division of honda of america.
BMW has problems- ford has problems, its about the way they run the assembly line, and the happiness level of the workforce is crucial.
If there were union contract problems- a years worth of cars may have a random screw dropped inside a deep dark corner. Its been happening on cars for years.
A guy has a bad day....
the gen3 forum has many threads on noises from every part of the car
Some fixable and some remain a mystery.
Built in America -with some pride
Gen 2 are going for 10-15 used- those are general numbers used for example
Acura is nothing more than a name for a division of honda of america.
BMW has problems- ford has problems, its about the way they run the assembly line, and the happiness level of the workforce is crucial.
If there were union contract problems- a years worth of cars may have a random screw dropped inside a deep dark corner. Its been happening on cars for years.
A guy has a bad day....
the gen3 forum has many threads on noises from every part of the car
Some fixable and some remain a mystery.
Built in America -with some pride
Originally Posted by 01tl4tl
How the price paid for ANYTHING translates to quality... escapes me
Originally Posted by Malayalee King
Actually Nate has been there since before they were renamed to ct-engineering.
I had problems with my headers and passing smog (old EO # on it) i mailed it to them, they rebadged it for me inside of a week. I provided all the documentation through mail and email and included pictures for them to make sure it was really my car.
If they are keeping you updated, I dont see a problem.
If they said you didnt provide enough documentation, that is your problem.
BTW, is your problem around just a screw not coming out? Solution, use a slightly thicker screw or a wider thread. I just keep the top 2 screwed in too.
I had problems with my headers and passing smog (old EO # on it) i mailed it to them, they rebadged it for me inside of a week. I provided all the documentation through mail and email and included pictures for them to make sure it was really my car.
If they are keeping you updated, I dont see a problem.
If they said you didnt provide enough documentation, that is your problem.
BTW, is your problem around just a screw not coming out? Solution, use a slightly thicker screw or a wider thread. I just keep the top 2 screwed in too.
Originally Posted by 01tl4tl
35-40g for a new TL is cheap for a new car- look on the car lot!
Gen 2 are going for 10-15 used- those are general numbers used for example
Acura is nothing more than a name for a division of honda of america.
BMW has problems- ford has problems, its about the way they run the assembly line, and the happiness level of the workforce is crucial.
If there were union contract problems- a years worth of cars may have a random screw dropped inside a deep dark corner. Its been happening on cars for years.
A guy has a bad day....
the gen3 forum has many threads on noises from every part of the car
Some fixable and some remain a mystery.
Built in America -with some pride
Gen 2 are going for 10-15 used- those are general numbers used for example
Acura is nothing more than a name for a division of honda of america.
BMW has problems- ford has problems, its about the way they run the assembly line, and the happiness level of the workforce is crucial.
If there were union contract problems- a years worth of cars may have a random screw dropped inside a deep dark corner. Its been happening on cars for years.
A guy has a bad day....
the gen3 forum has many threads on noises from every part of the car
Some fixable and some remain a mystery.
Built in America -with some pride
You know what, I apologize, I didn't post this thread to have a debate/argument through the internet. I'm just describing an experience I had with a company whose products are purchased by many others on Acurazine. I've learned a lot from this forum, including which vendors, companies and products to trust/distrust. None of that would have been possible if no one shared their experiences here. I'm just trying to contribute. 
Whether you agree or disagree with my displeasure is irrelevant. Take what you will from what I said, which is basically don't bother with Comptech if you purchased anything from their old ownership. Going forward I have no idea how they'll be in terms of customer service, but I don't really bother thinking about it since I'm done modding my car and my next car probably won't be a Honda/Acura anyway.
Whether you agree or disagree with my displeasure is irrelevant. Take what you will from what I said, which is basically don't bother with Comptech if you purchased anything from their old ownership. Going forward I have no idea how they'll be in terms of customer service, but I don't really bother thinking about it since I'm done modding my car and my next car probably won't be a Honda/Acura anyway.
Originally Posted by PenguinQX
If 35-40k is cheap, then why isn't the TL classified as an economy car?
Originally Posted by PenguinQX
That's the problem, they haven't been keeping me updated. No one sees a problem with this? A company just jerking a customer around? If they can't help me, why cant' they be up front with it?
Team Owner
Joined: Sep 2006
Posts: 33,535
Likes: 1,142
I never said there was no correlation in price and quality- read my post again carefully!
I was expressing that price--- does not guarantee quality
Check the new gen3 recall thread!!! FIRE in the engine from power steering hose- niiiice
and those cars cost exactly how much more than ours????
An economy car is one that gets good fuel mileage- not purchase price
Where is the TL listed as entry level Luxery car- never heard that one beyond our calling it Touring Luxery.
The new Comptech totally hooked up a member whos headers were not marked CARB approved to the smog inspectors satisfaction- so the member removed them and shipped the headers- Comptech engineering was able to put a new proper id plate onto the headers and shipped the right back. Problem Fixed!!!!
That counters your- my icebox has a screw problem- complaint.
So the real lesson is- old comptech parts MAY be able to get some service depending on the problem and what products they are producing again
I was expressing that price--- does not guarantee quality
Check the new gen3 recall thread!!! FIRE in the engine from power steering hose- niiiice
and those cars cost exactly how much more than ours????
An economy car is one that gets good fuel mileage- not purchase price
Where is the TL listed as entry level Luxery car- never heard that one beyond our calling it Touring Luxery.
The new Comptech totally hooked up a member whos headers were not marked CARB approved to the smog inspectors satisfaction- so the member removed them and shipped the headers- Comptech engineering was able to put a new proper id plate onto the headers and shipped the right back. Problem Fixed!!!!
That counters your- my icebox has a screw problem- complaint.
So the real lesson is- old comptech parts MAY be able to get some service depending on the problem and what products they are producing again
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