We all know about the winback77 method, but I got a call today from XM a week or two before my XM subscription on my RL expires. The lady asked if I would want to renew for $142.00 when it expires.

So I says, well, I didn't know for sure if I'd be renewing, but that I recalled getting a notice on my wife's car awhile back saying they'd renew for $77.00, and if she'd renew me for that I'd go ahead and do it. With hardly a pause, she says "I can do that." So I added NavTraffic and told her to bill me. She said she'd have to add $2 for the billing, so I told her that sucked but go ahead.

So then I says, "I also have an MDX that I think is expiring about the same time. How about just going ahead and renewing it for the $77.00, too?" She says, "Oh, that one will be on the Family Plan, which will be $83.00".

I says, "Here's the deal: the RL was good for $77.00, so give me the MDX for $77.00 and I'll do it." Without missing a beat, she says, "I can do that."

Then I say, include them on one billing and you don't have to charge me the $2.00 billing fee twice, right?" She says, "Okay." Two birds down with one stone.

Boy, I think they're so desperate for renewals that all you have to do is ask and you'll get the $77.00 price.

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Good to know - I am about to renew PLUS add a vehicle ('08 TSX when it comes in - after the 3 month trial of course).

 

Mike-TX,

I'd like the name of that XM person you spoke too cause everytime I call looking for a deal, they push back like there's no tomorrow and have an attitude to boot. They tried to nickel and dime me for my wife's MDX subscription that i let expire....what an outfit !!

 

When I called to turn off one of the 2 XM's we already had because of getting the RL - they offered to leave it on for free for - I think it was 6 months. I didn't want to, since I was giving the unit to a friend to replace his that was giving him problems at the power connection. But they REALLY tried to keep it active.

 

Sorry for the delay in replying. I didn't get the lady's name, so I can't help there.

The odd thing is that they called ME before the subscription ended. I was ready to let it expire and not renew for a few weeks, then call them with the "winback77" thing. This gal beat me to the punch, though, so I just played it cool and acted like I probably wouldn't renew. I did ask her if they had any promotions going on, and mentioned the $77 offer we had gotten on the wife's Caddy.

She rolled over real quickly and said she'd do it, so I'd just say to call back and give it another try.

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My XM expires in ten days and I haven't heard anything from XM. My current plan is to let it expire and use the winback thing.

Thanks for posting your experience, Mike!

I only wish they had a similar deal for OnStar, which I also plan on renewing.