Originally Posted by dseag2

Sorry, but this is tacky to do to someone who has purchased a $50k automobile, and I've never experienced it from Lexus or Infiniti. (BTW, the loaner was an MDX which was perfectly fine.)

Originally Posted by Ken1997TL

Each dealership is different. Some will give you a Cavalier, others will laugh at the idea of a loaner and every once in a while you get a nice replacement. I've seen it all, hopefully Acura corporate will weed out the bad ones.

Originally Posted by dseag2

The not-so-impressive part was when I was given the loaner car. I was required to sign a sheet with "rules", including having to bring the car back with gas equal to what was in the tank when I took it , plus I they wanted my credit card for a $500 damage deposit. Sorry, but this is tacky to do to someone who has purchased a $50k automobile, and I've never experienced it from Lexus or Infiniti. (BTW, the loaner was an MDX which was perfectly fine.)

Acura has come a long way during the past few years, but IMHO they still have a ways to go.

Originally Posted by Hou-RL

dseag2,

I really can't beleive that they had the nerve to ask for a damage deposit for a loaner. In fact, if you had to provide proof of insurance then you should not have been asked for a damage deposit. If they are assuming full responsibility with the damage deposit and you didn't have to provide insurance then it was a much better option. I have never had to provide a card for any loaner ever, just to drive a car while mine is in service.

I was told that Acura was providing the loaners for the Acura dealers nowadays. I wish I knew how to conform this. Are dealers allowed to set there own policies if the car is provided by the manufacturer?

Originally Posted by snowbound

My local Acura dealer presented a letter to me (when I bought by RL), stating that they guarantee either a TL or a MDX as the loaner when I bring my car in for service. In addition, they will have the car washed each time and will provide lunch at a nice bistro (next to the dealer).

Maybe that is why we pay too much for the car in Canada

Originally Posted by SPUDMTN

This is true...we work with the General Service Manager at Acura of Portland, and I can't say enough good things. Since the beginning we've received EXCELLENT service, but here recently, since the remodel, they go above and beyond. They had never been bad, they just needed some work to get to a "luxury" level. I think with the atmosphere being decidingly upscale, there had been some reforms for customer service. The experience truely is luxurious now.

Now, we know our rep on a more personal level. During Christmas break, the RL went in to get a scheduled service done, and since the appointment was made last minute, we were not able to get a loaner car. However, our service rep (the general service manager) called up Enterprise, and told them to bring four cars for us to choose from: a Nissan Altima, Ford Escape, Ford Explorer, or a brand new Hemi Dodge Durango. When we came back to pick up the RL, the service rep apologized again about the vehicle situation, but hoped that we made do with the choices.

Here recently, the electrochromic mirror has been "dying". The elements seem to be dying, slowly but surely, creeping across the entire mirror. We called our service rep and told her we'd need our mirror replaced and that we needed to order and pay for the part, and then set up the appointment to get it installed. She said don't worry about the cost ($400 or so) that all we needed to pick up was the $50 service charge. She said this has rarely happened on RLs, so it was on them.

I'd say the service at my dealer is on par with Lexus...it's just phenomenal.

Originally Posted by Ken1997TL

Spud, who is your dealer? Ron Tonkin? Acura of Portland?

Originally Posted by jrock65

Acura has more dealers than Lexus? How many do each have?

Infiniti has like 170.