When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
just by reading your comments, i can say your not a very mature person. You cant read and form opinion. Someone said something and you just keep barking up the tree.
any one who used our products know the quality of support and customer service
Gosh. That sounds just like something my 5 year old nephew would say when he painted himself into a corner.
when you buy navtool products you get 7 day a week tech support if required, and exceptional customer service similar you can find from companies like Apple and Microsoft
Ok, so with that many registered members you should easily be able to produce a list of the "thousands of satisfied customers", just like you were easily able to tell me how many members were on here.
Quite possibly the first shred of "customer service" you have provided.
False. I judge a company based on research of others reviews. So do millions of other consumers. Your poor execution of the group buy and lack of support and all the charge backs leads to believe you guys MIGHT have a decent product but horrendous customer service and business practices. You keep quoting you've been here since 2006 yet why can't you properly address all these issues? This thread is a PR NIGHTMARE and you're not helping by your responses.
Also get over yourself, you're seriously trying to compare yourselves to Apple? They at least have an A accreditation ON BBB versus your....*drum roll* D MINUS.
I urge anyone reading this thread to click the link he provided. It echoes the same story of shitty customer service, berating customers with legitimate concerns, and weeks of false promises followed by bullshit and lies.
The naviks device seems to be working wonders for people in the mdx forum. Also customer service has been mentioned there continuously, but in a positive light of course.
The thread clearly shows how we fixed issue for a customer after they had to deal with our bullshit for 2 months on something that should have been dealt with asapand he is 100% percent satisfied
Ok so now find me the thousands of satisfied customers on this site? Lol you shouldn't need to pull at straws. All that link you posted shows, is you being a smartass clown on that forum as well.
RDX10 here is the problem you are 21 year old, you have no idea what you are talking about. You keep posting this nonsense cause you have no life, relax go have fun
RDX10 here is the problem you are 21 year old, you have no idea what you are talking about. You keep posting this nonsense cause you have no life, relax go have fun
Lol at this fucking clown trying to get personal. Ok there buddy, if I am chasing away shitty "vendors" of bullshit like yourself, I am proud of that.
The problem is not our support or customer service, i get paid to do support on all the forums. The problem is people that make online posts just because they have nothing else to do.
if you have purchased the product you could have posted real review, for now its just your guess
First off my apologies for making this post and not getting back to it. I had attempted to get in contact with navtool again about this entire situation. Biggest issue was I didn't bookmark the original thread and had forgotten where I posted it and it took me a while to find it lol... And the reason why I even looked for it, was to post an update on what had happened through emails.
The only real response started with the user navtool.com responding and helping me out. For this, thank you. I had a unit that wouldn't even power on. I sent pictures and the conversation continued in direct emails where the unit was finally replaced. So in defense of the navtool.com user, they did help last time, and they did respond. I must say though reading through the thread, I see navtool getting defensive but it's understandable as this had seemed like a random post to attack you when it was you all along that has assisted me. For this I apologize. IT WAS however an attempt to get SOMEONE else to notice and hopefully get this resolved.
First a fact, I was told SPECIFICALLY to provide my own shipping and that I would be reimbursed ground and no label was ever offered for this exchange. So if labels are being provided for exchanges after you assisting me with this replacement, which is VERY possible, it DEFINITELY was not an option when I asked the representative in our chat session. The person that assisted me and asked me to provide my own label, and they promised to reimburse me for "ground" shipping only and nothing higher. I was told to put a copy of the receipt from UPS in the box, which I did.
But of course the unit was received, I even sent email confirming it was working for the most part and some issues where the unit had to be power cycled after a "crash", and that I never got a check in the envelope with the return unit. I decided before I even dare go on to make a claim with a problem with this unit, where's the fawking check they promised?
About the amounts. Originally the UPS shipping label costed $16.35 to ship it back to navtool (which is what I informed the representative in chat what it was going to cost they confirmed it). I rounded up on this post to "about $17". It took me awhile to research the amount I ACTAULLY paid since I get another discount on the biweekly invoice from UPS, and the fact the shipment was almost 5-6 months ago now. I used my business shipping account to create the label, and a print out of the tracking + amount paid which i DID send in the box when I shipped the dead unit back.
After doing some research the amount was actually $14.36 (base discount) with a "large shipper discount" (most poeple do not have access to this discount) down to $11.43. So actually I'm seeking the lower amount of $11.43 and the reason I've pushed this situation over -seriously over under $20 because first it was promised AND it shouldn't have been needed to begin with if the unit they sent me worked the 1st time around... It's bad enough I already fawking wasted so much time on this.
So here's where it gets nuts...
I made the original post sitting at a Best Western just starting a weekend getaway and pretty much ignored again and that I said I would update after I sent another round of emails. It took awhile to get responses which were far and not helpful... I was pissed off that the normal channels were all getting ignored again. So I decided to look up AcuraZine which is the MAIN reason i bought this unit to begin with. I tried sending a direct message to navtool.com and the mailbox was full. I tried adding it to a public post under the user account and I created this thread as a last ditch effort to see if anyone would help. I didn't even expect an answer from the navtool.com to be honest, so thank you for trying. And let me get something straight, before you start accusing me of changing the amount, YOU HAVE THE ORIGINAL RECEIPT. It was completely verifiable with UPS. And it's quite obvious you most likely know who I am already. I'm convinced the rest of your staff is actually ignoring my emails and now lieing about the check. I've given you a enough clues at the end of this post as I will not post my personal information publicly on a forum. Ur mailbox is full I can't send you any PMs again.
Here is a short look at the history and some updates since I posted this... To let the rest of you decided what's going on, and for the user "navtool.com" to help in resolving this issue. KEEP IN MIND the person in the navtool.com user account most likely is NOT the same person I've been chatting with. As his english is excellent compared to people I spoke with in chat.
PLEASE KEEP IN MIND I SHIPPED THIS UNIT FOR REPLACEMENT BACK IN OCTOBER 12, 2016. It took til middle of NOV to get it back. THE CHECK WAS NEVER SENT.I DID RECEIVE THE UNIT BACK WORKING. In general it's working, great when it works. Quality is good. Last communication with their tech support was awesome, as they are working with me to check the color quality of the image (a bit too much red tint, and suddenly loss of signal + weird tv no signal snow which requires a power cycle)
@@@Feb 14, 2016 (me to customerservice@navtool.com)
It's middle of February now I still haven't received the check... Where are you sending it?????
Very upset,
B----
On Dec 26, 2015, at 10:29 AM, NavTool <customerservice@navtool.com> wrote:
Hi I just checked the computer its shows check mailed out, if you dint receive we will put stop payment and mail you out a new one next week
Thank You
NavTool Sales Team
NavTool Inc.
@@@Mar 15, 2016 (me to customerservice, sales, and accounting@navtool.com)
Support:
I'm not sure what's going on, I've talked to your tech support and customer support through chat and they all said to continue to talk to the accounting department to get this taken care of. A check was supposed to be mailed to me back in November/December 2015, if you follow this thread this is the third time I'm contacting you about the promised refund for ground shipping. It's now March. If there is no response or resolution in this matter again I will message you through acurazine where I have actively been assisting your users on how to install and purchase your device. Phone calls to your toll free number always results in an answering machine. Please respond at your earliest convenience.
B---- C----
@@@April 17, 2016 (me to customerservice and accounting@navtool.com, and used their form on website)
Navtool Support:
This check was never received, what address are you sending it to? Phone calls are never answered, and constant emails to you are just flat out ignored. Has this business been abandoned?'
B----
@@@April 20, 2016 (me to accounting@navtool.com)
Dear Accounting,
The refund for ground shipping due to me was never received and no one will get back to me on where they sent this check. Where did you send this check on what day? I've never received it. The check was due for ground shipping reimbursement of around $17 due to me for replacing the DOA unit.
B---- C---- ----------@yahoo.com
--- S. ---- Ave. Apt. -
Monterey Park, CA 91754
@@@April 29, 2016 (me to customerservice@navtool.com)
I've emailed them for two months now and they have never responded.
Sent from my iPhone
@@@April 29,2016 (later that day customerservice@navtool.com to me)
Check was mailed to
B---- C----
--- S. ---- Ave. Apt. -
Monterey Park, CA 91754
And cleared by bank already
Thank You
WAIT WHAT?! HUH?! HUH?! HUH?! Ok so now I'm confused... they sent it, and someone cashed it???? I swear it ISNT ME... ROFL... Someone is fawking lieing now... And it isn't me... Fawk it I don't even want the fawking refund anymore...
@@@April 30, 2016 (me to customerservice@navtool.com)
It's not possible this cleared the bank by me. I never received it. Could you please send copy of who deposited this (back of check).
Thank you!
B---- -
So email wise I have doubts I'll ever get a response with a cancelled check, because there ISNT a cancelled check to begin with... I NEVER CASHED NOR DEPOSITED IT...
To only upside to this whole story, is I purchased this on an american express... Since the unit has started to act up and they have a bunch of consumer protection policies concerning warranty, Imma take up their offer and get a refund on the ENTIRE purchase and go with a different unit if this doesn't get resolved.
Tracking of the unit was: 1Z2W1V230392458273 (UPS)
During shipment I found that the RMA form they had me fill out had me sending the return unit to the wrong address, at least UPS figured it out. (Track this number you'll see) Plus I have the original RMA form also.
Btw thank you to the users stepping up to bring to light issues with other people... I REALLY thought I was being singled out for some reason...
navtool.com ur colleagues are REALLY unprofessional. If you cannot help it's really ok at this point.
I will update if there's actually a resolution... It's depressing, I actually like the device, and I had planned to get a unit for the Honda Civic 2015 my wife and I just purchased as a 2nd car last year... But this whole situation had me seriously concerned... Thank you to the people of acurazine again for stepping up. <3 u guys
But wait. They don't know who you are. So Nav"Tool" didn't know who you were, but they knew you kept changing the amount (which appears to be true).
In your emails they said they sent a check but clearly didn't.
The bottom line is that they have lousy communications skills, lie like politicians and have a product that sometimes works.
The OP's most recent post just verified all that. If the Nav"Tool" guy here has a much better command of the English language than the rest of the guys at Nav"Tool" then they must be incomprehensible.
Is it still "made in the USA" if the parts are foreign sourced and the people designing it and putting it together are foreigners?
But wait. They don't know who you are. So Nav"Tool" didn't know who you were, but they knew you kept changing the amount (which appears to be true).
In your emails they said they sent a check but clearly didn't.
The bottom line is that they have lousy communications skills, lie like politicians and have a product that sometimes works.
The OP's most recent post just verified all that. If the Nav"Tool" guy here has a much better command of the English language than the rest of the guys at Nav"Tool" then they must be incomprehensible.
Is it still "made in the USA" if the parts are foreign sourced and the people designing it and putting it together are foreigners?
You know what's fawked? I have no idea what amount they have. I sent them the ups invoice, asked where the check was after it was over a month of nothing... Forgotten about the amount on the invoice... But after seeing this thread and their responses, I decided my next response HAS to be 100% accurate with no guesses... I only said around $17 recently so suddenly I'm randomly changing amounts...
So the question will be... did you know the original amount when you first posted? And did you honestly spend a full week of responses where you act like you have no idea who I really am?
Be back later... haven't slept... its 6:51 am on the west coast...
You know what's fawked? I have no idea what amount they have. I sent them the ups invoice, asked where the check was after it was over a month of nothing... Forgotten about the amount on the invoice... But after seeing this thread and their responses, I decided my next response HAS to be 100% accurate with no guesses... I only said around $17 recently so suddenly I'm randomly changing amounts...
So the question will be... did you know the original amount when you first posted? And did you honestly spend a full week of responses where you act like you have no idea who I really am?
Be back later... haven't slept... its 6:51 am on the west coast...
Have a good nap.
Oh, and I think we decided that you're Ted Cruz. Maybe they sent the 17/16/16/11 to his campaign. Wait - maybe NavTool is Ted Cruz...
04-20-2016, 04:24 PM
They at least have an A accreditation ON BBB versus your....*drum roll* D MINUS.
