Juker008

What is the name and address to where I write complaints to about my car and dealership? I'm talking about the main Acura Headquarters.










Juker008

Silverbulit40

iTrader: (2)

check the acura website. they have a section where you can email them. but honestly all they are going to do is send you a generic letter saying they apologize for whatever wrong doing they did and that they will do their best to accomodate your problem.

gsrblack

What did they do this time?

liquid_x

what are you gonna go bitch about fabien?

Slimey

I'd start here:

Acura Client Services
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746

I've written to Acura three times over the last 10 years. I've always received hand-signed letters that specifically addressed my issue. Nothing generic or boiler-plated.

Nothing was really resolved (nor did I really expect it), but they do provide personal service.

Anthracite

You are lucky to have received a hand-written letter. I wrote a letter to Acura Customer Service complaining about the awful service I received at my local dealer (it took them 4 attempts to replace the clouded headlights on my new CL...plus the dealer scratched the front bumper). After 3 months and no response from Acura, I called to inquire about why they never acknowledged my letter. I was told that they don't send letters but had documented my complaint. Wow....now that is incredible service. Not only did the dealer care less about the service I received, but Acura themselves also seemed to ignore my complaint. It sure makes me think twice about owning their products....even though I've owned Acura's since 1986.

Slimey

Hand signed, not hand written.

123

http://www.acura-cl.com/forums/showt...hreadid=113093



near the end of thread. so many people have problems with the rotors and trying to get them fixed under warranty!