Frustrated EX-Acura Technician letter
#1
Bleed Honda Blue
Thread Starter
Frustrated EX-Acura Technician letter
from craigslist.org letter from an Ex-Acura Technician
Letter to Acura/Honda owner, dealer and American Honda
After 12 years of working as a technician, I finally decided to quit working for Acura. What a relief! No more abuse from picky customers. No more fixing endless squeaks, rattles, wind noises, and etc., especially under warranty. No more B.S.
To nasty, picky Acura customers (you know who you are): Technicians did not design your car. If you hear rattles while going on your driveway or if you hear wind noises while driving over 80 mph, stop speeding or turn your radio volume up. When you bring your car in for an oil change, we did not declare that your damn oil change and free wash would be done in 30 minutes. So stop bitching!! Have you gone to the DMV lately? Just because it is during your lunch hour, it does not mean that you are the king of the world. Yes, we take our lunch break, too. Usually that happens to coincide with your precious lunch hour. Filling out a bad survey may be funny to you, but we take it very seriously. Let me tell you a secret. We know who you are! The next time you visit your dealership and did not receive the service you want, think about what you wrote on your survey and what I said. We are not the Red Cross either, so do not expect a free diagnostic. Technicians are not the ones taking money from you. Don’t hate us because the dealership is charging you $100 per hour. If you think they are charging too much, stop taking all those complimentary sodas and juices homes. Those beverages are there for you to enjoy while you are at the dealership, but not for stocking your refrigerator at home. Yeah, yeah, yeah, the auto shop around the corner only charge $60 per hour, but do they have a nice clean waiting room, restrooms, comfortable seats, big color TV, complimentary beverages, cookies, newspapers, magazines, or a free car wash? Hell, do they even have a service writer or cashier? Well, perhaps you should stop asking for a free drink or car wash? Maybe that will stop them from raising the hourly rate, but please do not take it out on the technicians. We just work there and we only make a measly fraction of that $100. Don’t forget that we also have families to feed.
To the dealerships: We are trying to deal with customers complaints and problems to the best of our knowledge. We try to fixed their problem(s) the first time, but the cars just keep falling apart. Remember we did not design them! Furthermore, why the hell is Saturday a regular workday? A few years back, Saturdays were supposed to be an easy day to help customers with easy tasks, such as oil changes,service, and minor problems. We have better things to do on a Saturday than to listen to annoying customers bitch and moan.
To American Honda: Technicians did not design any of your cars either. Why make us pay for your f%#k ups? Cutting warranty flag times are not going to lower your costs. All it does is piss the technicians off. Yes, we can find other things to flag to cover for our lost flag time. If Acura wants to gain back its early 1990s reputation for being #1 in customer satisfaction, build better cars! . Humm… we might be asking to much? How about just fixing the transmission problems and sunroof squeak for start? Building mediocre cars but having the best technicians patching up your mistakes are not going to take customer satisfaction surveys to the top. Finally, we do not care about surveys or customer satisfaction if we cannot make enough money to feed our families.
Sincerely Ex-Acura Tech
Letter to Acura/Honda owner, dealer and American Honda
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
![pofl](https://acurazine.com/forums/images/smilies/pofl.gif)
![pofl](https://acurazine.com/forums/images/smilies/pofl.gif)
After 12 years of working as a technician, I finally decided to quit working for Acura. What a relief! No more abuse from picky customers. No more fixing endless squeaks, rattles, wind noises, and etc., especially under warranty. No more B.S.
To nasty, picky Acura customers (you know who you are): Technicians did not design your car. If you hear rattles while going on your driveway or if you hear wind noises while driving over 80 mph, stop speeding or turn your radio volume up. When you bring your car in for an oil change, we did not declare that your damn oil change and free wash would be done in 30 minutes. So stop bitching!! Have you gone to the DMV lately? Just because it is during your lunch hour, it does not mean that you are the king of the world. Yes, we take our lunch break, too. Usually that happens to coincide with your precious lunch hour. Filling out a bad survey may be funny to you, but we take it very seriously. Let me tell you a secret. We know who you are! The next time you visit your dealership and did not receive the service you want, think about what you wrote on your survey and what I said. We are not the Red Cross either, so do not expect a free diagnostic. Technicians are not the ones taking money from you. Don’t hate us because the dealership is charging you $100 per hour. If you think they are charging too much, stop taking all those complimentary sodas and juices homes. Those beverages are there for you to enjoy while you are at the dealership, but not for stocking your refrigerator at home. Yeah, yeah, yeah, the auto shop around the corner only charge $60 per hour, but do they have a nice clean waiting room, restrooms, comfortable seats, big color TV, complimentary beverages, cookies, newspapers, magazines, or a free car wash? Hell, do they even have a service writer or cashier? Well, perhaps you should stop asking for a free drink or car wash? Maybe that will stop them from raising the hourly rate, but please do not take it out on the technicians. We just work there and we only make a measly fraction of that $100. Don’t forget that we also have families to feed.
To the dealerships: We are trying to deal with customers complaints and problems to the best of our knowledge. We try to fixed their problem(s) the first time, but the cars just keep falling apart. Remember we did not design them! Furthermore, why the hell is Saturday a regular workday? A few years back, Saturdays were supposed to be an easy day to help customers with easy tasks, such as oil changes,service, and minor problems. We have better things to do on a Saturday than to listen to annoying customers bitch and moan.
To American Honda: Technicians did not design any of your cars either. Why make us pay for your f%#k ups? Cutting warranty flag times are not going to lower your costs. All it does is piss the technicians off. Yes, we can find other things to flag to cover for our lost flag time. If Acura wants to gain back its early 1990s reputation for being #1 in customer satisfaction, build better cars! . Humm… we might be asking to much? How about just fixing the transmission problems and sunroof squeak for start? Building mediocre cars but having the best technicians patching up your mistakes are not going to take customer satisfaction surveys to the top. Finally, we do not care about surveys or customer satisfaction if we cannot make enough money to feed our families.
Sincerely Ex-Acura Tech
#2
"You my boi blue!"
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That's is just funny as hell since he actually made a letter for it. In a way I do feel sorry for him since most people do take things out on the dealer or techs when they have no right to. To all the Technicians out there I salute you!
![Patriot](https://acurazine.com/forums/images/smilies/patriot.gif)
#4
CL-S retired 10.17.06
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Great, tell even more people how fucked up our trannies are. I can't even get a reply on Craigslist and I've listed my car for sale on that site like 5-6 times already. Oh well, he's tellin' it like it is.
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#9
Girls luv me Guys hate me
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Originally Posted by iamhomin
I went in for warranty work 4 times this year ![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
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#13
woooo!!
Originally Posted by 01bluecls
In a way I do feel sorry for him since most people do take things out on the dealer or techs when they have no right to. To all the Technicians out there I salute you! ![Patriot](https://acurazine.com/forums/images/smilies/patriot.gif)
![Patriot](https://acurazine.com/forums/images/smilies/patriot.gif)
![Werd](https://acurazine.com/forums/images/smilies/werd.gif)
#14
1-2-3-4-5-6-speeeeeed!!!!
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Originally Posted by Ant7701
OMG...it's like someone picked my brain. I go thru that same bullshit everyday!!!
![Rant](https://acurazine.com/forums/images/smilies/rant.gif)
Oneday I hope to write a letter like that
![pofl](https://acurazine.com/forums/images/smilies/pofl.gif)
![Mad](https://acurazine.com/forums/images/smilies/mad.gif)
![Rant](https://acurazine.com/forums/images/smilies/rant.gif)
Oneday I hope to write a letter like that
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
![pofl](https://acurazine.com/forums/images/smilies/pofl.gif)
![Clap](https://acurazine.com/forums/images/smilies/clap.gif)
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
#20
Burning Brakes
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![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
I would imagine this is like any other dealership, no matter what kind of car. Maybe he needs to consider a career change if he feels that strongly about it.
#21
Suzuka Master
Originally Posted by Chet03TL-S
Does he expect anything different at another dealership?
And its not just that field but any job where you're the middle man. I get boxes down for customers and take down fixtures and pack them away for customers(work at a lighting store). Yet when a fixture comes in all f***ed up, its somehow my fault. And when you have to go pick up your kid from soccer and you don't have time to wait for us to find your fixture cause the retard that puts them away wrote down the wrong section again, its not our fault. Leave more than 5 minutes to pick up the fixture dumbass.
LIke I said, any job where you are a middle man and deal with customers.
![Rant](https://acurazine.com/forums/images/smilies/rant.gif)
#22
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From what I hear even the MB S-Class, a very nice and expensive car has a few rattles. That is unexceptable for a car costing up to $140k. So I don't get his complaint about the crappy engineering.
The frustration with the customers I can understand.
The frustration with the customers I can understand.
#23
Pres TeamMidnightInvasion
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this guy
I would imagine this is like any other dealership, no matter what kind of car. Maybe he needs to consider a career change if he feels that strongly about it.
#24
Originally Posted by TeamMidnightinvasion
I agree, you are a tech there to fix car problems, and if you dont like it then dont do it.
![Wink](https://acurazine.com/forums/images/smilies/wink.gif)
I agree with ^ and if you don't like your job, move on. What is lame is the fact he has to write something out like that and have it published on the internet.
#25
Houses Won't Depreciate?
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![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
Fuck, we pay 30 grand for a car; we at least expect some quality. Rattles should be gone at that price. Of course I will bitch.
I will also just forget about rattles and just use the volume knob, instead of dealing with mediocre service advisors, which all the time say the could not hear anything.
#26
CLS 6MT Navi
As for bad service at dealerships, I don't blame the mechanics as much as the management. If management cared about customer service, problems would be fixed and addressed and not allowed to continue. If their mechanics complain about customers wanting defects fixed management needs to get involved.
I know a mechanic who has worked at a local Acura delear and the mgmt practices were poor in his opinion. He didn't have issues with customers, it was his job to fix the cars.
I know a mechanic who has worked at a local Acura delear and the mgmt practices were poor in his opinion. He didn't have issues with customers, it was his job to fix the cars.
#27
Team Owner
iTrader: (4)
What a freaking whinny baby! I deal with idiot all day at work. I'm sure we all do. But that is what our job calls for. We deal with it. Maybe when I get FIRED, I'll write a ![Pissed](https://acurazine.com/forums/images/smilies/pissed.gif)
letter too.
It was definately a funny read though.
And as far as great techs....is that why when my tranny was slipping the service manager said it was my alternator?
Small side note: that "Rant" guy reminds me of my co-worker after she deals with our idiot customers.
![Pissed](https://acurazine.com/forums/images/smilies/pissed.gif)
![Rant](https://acurazine.com/forums/images/smilies/rant.gif)
It was definately a funny read though.
And as far as great techs....is that why when my tranny was slipping the service manager said it was my alternator?
Small side note: that "Rant" guy reminds me of my co-worker after she deals with our idiot customers.
#28
Race Director
Originally Posted by sgmotoring
How about just fixing the transmission problems and sunroof squeak for start?
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
#30
Team Owner
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Originally Posted by zamo
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
Fuck, we pay 30 grand for a car; we at least expect some quality. Rattles should be gone at that price. Of course I will bitch.
I will also just forget about rattles and just use the volume knob, instead of dealing with mediocre service advisors, which all the time say the could not hear anything.
The only rattle I have is the front license plate frame hitting the bumper every now and then.
![Dunno](https://acurazine.com/forums/images/smilies/dunno.gif)
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
#31
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Dude...its not our fault that he probably is a subpar technician.....someone who would complain that much about fixing warranty work and the customers probably wasnt very good. It is true...the warranty work cuts time down to the bare minimum...im sorry that he cant be a lazy ass. As for customers, I feel him.....but if he would fix the car correctly the first time and note any other problems....he probably wouldnt get as many customer complaints.
#34
Bleed Honda Blue
Thread Starter
Originally Posted by moomaster_99
Dude...its not our fault that he probably is a subpar technician.....someone who would complain that much about fixing warranty work and the customers probably wasnt very good. It is true...the warranty work cuts time down to the bare minimum...im sorry that he cant be a lazy ass. As for customers, I feel him.....but if he would fix the car correctly the first time and note any other problems....he probably wouldnt get as many customer complaints.
If an experiance Acura technician was to fixed every squeak, ratttle, noise, trims fitment and etc that he felt that are not normal on your car. You will probably never get your car back!
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
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#37
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Originally Posted by sgmotoring
If an experiance Acura technician was to fixed every squeak, ratttle, noise, trims fitment and etc that he felt that are not normal on your car. You will probably never get your car back!
Ask every technician that own an CL in this site. Do you heard any squeak and rattle in your CL? I am the first to say, HELL YEAH!!! ![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
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