Can't a guy get an oil change??
08-02-2002, 08:22 AM
#1
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Can't a guy get an oil change??
Damn, called both Nalley Acura and Acura Carland to try and get a oil change and tire rotation as I should have done it about 1500 miles ago and they are all booked up for Saturday!!!! 
Just thought I would share my frustration.
Interesting note, Nalley Acura told me they do not install any aftermarket parts (comptech) but Acura Carland does.
Just thought I would share my frustration.
Interesting note, Nalley Acura told me they do not install any aftermarket parts (comptech) but Acura Carland does.
08-02-2002, 08:40 AM
#2
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Go to Ed Voyles, I was there last week for an oil change, no problem, and the free carwash is always money, along with the test drive of the 6sp CL while waiting.
08-02-2002, 08:48 AM
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Originally posted by AtlCl
Go to Ed Voyles, I was there last week for an oil change, no problem, and the free carwash is always money, along with the test drive of the 6sp CL while waiting.
Go to Ed Voyles, I was there last week for an oil change, no problem, and the free carwash is always money, along with the test drive of the 6sp CL while waiting.
08-02-2002, 08:51 AM
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Calling on Friday for a Saturday appointment. 
Jiffy Lube maybe, but a dealer.....NO.
I always need to schedule a LEAST a few days ahead.
And sometimes as long as TWO WEEKS if I want a free loaner.
Shawn S
Jiffy Lube maybe, but a dealer.....NO.
I always need to schedule a LEAST a few days ahead.
And sometimes as long as TWO WEEKS if I want a free loaner.
Shawn S
08-02-2002, 09:01 AM
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Originally posted by AtlCl
$24 for oil change/fluid top off/car wash at Ed Voyles and it's guaranteed in 30 minutes (without car wash)
$24 for oil change/fluid top off/car wash at Ed Voyles and it's guaranteed in 30 minutes (without car wash)
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08-02-2002, 09:59 AM
#11
Where is my super sauce?
I got the same song and dance from my local dealer - two weeks to get an appointment just for an oil change. WTF? They only have 6 auto bays.
Dealers in LA had at least 12 and many had 24+ bays. The Toyota dealers must have had about 50 bays in many of the dealerships. The Philadelphia area is the 5th largest metro area in the country. Why can't they provide service like it?
I decided that I'll do the oil changes and tire rotations myself (or the local mechanic) and reserve the dealer for 15/30/45K... checks and warranty stuff. Hopefully I don't have to see them too often.
I agree with the appointment and scheduling if you want a loaner car, but for a two week wait for a 30 minute oil change that you'll wait for, come on.
Dealers in LA had at least 12 and many had 24+ bays. The Toyota dealers must have had about 50 bays in many of the dealerships. The Philadelphia area is the 5th largest metro area in the country. Why can't they provide service like it?
I decided that I'll do the oil changes and tire rotations myself (or the local mechanic) and reserve the dealer for 15/30/45K... checks and warranty stuff. Hopefully I don't have to see them too often.
I agree with the appointment and scheduling if you want a loaner car, but for a two week wait for a 30 minute oil change that you'll wait for, come on.
08-02-2002, 12:51 PM
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It's only because they are trying to do it on saturday when everybody and their mother schedules appointments. I've never had problems coming in to the dealer during lunch.
08-02-2002, 12:58 PM
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Originally posted by NoleCLS
Ed Voyals is off of Peachtree Industrial right? I called them too and no appointments on Saturday. Should I just go there on Saturday morning?? What do you guys think?
Ed Voyals is off of Peachtree Industrial right? I called them too and no appointments on Saturday. Should I just go there on Saturday morning?? What do you guys think?
08-02-2002, 01:02 PM
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Originally posted by stingray72
Ed Voyles is about a mile inside the perimeter (I-285) on Peachtree Industrial. If I were you, assuming you can, wait and do it during the week and just drop off your car before work and get a loaner car and then pick it back up at lunch. I did that last week with no problems at all. Their service department opens at 7:30.
Ed Voyles is about a mile inside the perimeter (I-285) on Peachtree Industrial. If I were you, assuming you can, wait and do it during the week and just drop off your car before work and get a loaner car and then pick it back up at lunch. I did that last week with no problems at all. Their service department opens at 7:30.
08-02-2002, 01:05 PM
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Originally posted by AtlCl
Go in there today during lunch, it only takes half an hour and if you don't feel like waiting they can drive you back to work and then pick you up later.
Go in there today during lunch, it only takes half an hour and if you don't feel like waiting they can drive you back to work and then pick you up later.
If so I may just have to change from carland to voyals
08-02-2002, 01:05 PM
#16
Where is my super sauce?
Originally posted by AtlCl
It's only because they are trying to do it on saturday when everybody and their mother schedules appointments. I've never had problems coming in to the dealer during lunch.
It's only because they are trying to do it on saturday when everybody and their mother schedules appointments. I've never had problems coming in to the dealer during lunch.
I think it's because
1) they don't have enough bays to support a quick turnover (as I said above)
2) when it comes right down to it, 'customer service' is not their middle name.
Of course every dealership is different and YMMV. It sounds like there are a couple NJ places that blow the Philly places away
. I had better (at least quicker) service in LA at two different Acura dealerships and I didn't think it was half as good as my family got with their Toyotas.It's weird - the Sunoco station about a half mile away from me has 5 bays, and my Acura dealer has only six.
08-02-2002, 03:16 PM
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I doubt they would give you a loaner for oil change, but maybe your dealership is different.
Also, you dont need an Acura dealer for an oil/rotation service, most any place would do, just buy the Acura filter.
Also, you dont need an Acura dealer for an oil/rotation service, most any place would do, just buy the Acura filter.
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