hey guys,

i am having a problem trying to get a loaner car. i was wondering if it is required by acura to provide loaner cars for the customer or is it a dealer by dealer basis. any info would be appreciated

 

depeneds for what? like to replace a transmission or just regualr maintaince?? for big jobs they may give you a loaner. it also depends if they have any available. if not, they could get you a rental elsewhere. but basically it all depends on whats being done.

 

If the car is going to be in the shop for more than a day they should give you a loaner. Mine was only in for an afternoon and they gave me one because I requested one ahead of time. I called around, and it seems like some do and some dont. Most times the dealership you bought your car from will give you a free loaner if you take it there for service.

 

well from i know is that they won't give u an acura loaner if you under 21........... but i took my car in last week for a new tranny which takes more then a week.... i told my service advisor that i need a car to good school and stuff so they end up renting me a car from enterprise............. so which means if they dun give u an acura loaner u can always go ask them for a rental car.......

 

I get a loaner for everything at my dealer, from warranty work all the way down to an oil change.
Lehigh Valley Acura.
I do have to schedule it a few weeks out though.
Example: I called on Wednesday (Oct 13th) to schedule for State Inspection, Emissions & oil change.
First available car was Nov 2nd.

Shawn S

 

As long as the service is going to be at least 2 hours, they always offer it.

 

There's no set Acura policy. It just depends on the dealer. Some do loaners, some do rental cars. Some do nothing.

 

depends on the dealer...I get a loaner for even an oil change if I ask.

 

Park Ave. Acura in NJ gives me a loaner every time for any kind of service no matter how small. As long as I request it when I make my service appointment.

Like stated above this varies from dealer to dealer.