ACL Your Input is greatly Appreciated..RE: Dealer F*ck up...
#1
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ACL Your Input is greatly Appreciated..RE: Dealer Fuck up...
Ok, Some of you may remember me telling the sotry of when I had my new Sumi HTR's mounted to my OEM wheels, by my ACURA dealership, they scratched every one of my rims.
In follow up. They told me there was a guy who repaired wheels for them, and he could come out and fix them for me. Fine.
Visit 1:
Took the car in......to my suprise when I got back to my car that afternoon, the wheels look all better (even one I had curbed they had repaired). BUT AS I got closer, I noticed the finish was not normal. The wheels looked plain Silver now, no shiny "polished" look anymore, adn they felt ROUGH. So I decided to scrape on them a little with my nail to see how durable this "fix" was, and HAH, the shit started flaking off, and I coudl see the Polished Finish beneath this. So I asked about the flaking and they told me the wheels had to "Cure" for 48 hrs. Fine. So the guy fixes my scratch test.
I leave and figure I'll give this a shot (knowing this isn't going to work)
48 Hours later I wash my car......Damn things are flaking like a bad case of dandruff.
Visit 2 Call and they tell me to rbing back in: Done
"Fixed" again...Still knowing this isn't going to work. I take it tell them, ok give it another shot.
I continue to take the car away and bring it back
1-- Because I am not being charged since it was their mistake
2-- I want to prove that this "fix" is not going to work.
Now almost a month later, One wheels has a flake, and I know the others aren't too far behind it.
My dealer knows how anal I am about the appearance of my car. Yet they have not offered to replace my wheels, which is what I really want to have done since I find this "silver non polished" look to be not very attractive.
What should I do get this matter resolved ??
(This bugs me day and night and everytime I look at my car)
In follow up. They told me there was a guy who repaired wheels for them, and he could come out and fix them for me. Fine.
Visit 1:
Took the car in......to my suprise when I got back to my car that afternoon, the wheels look all better (even one I had curbed they had repaired). BUT AS I got closer, I noticed the finish was not normal. The wheels looked plain Silver now, no shiny "polished" look anymore, adn they felt ROUGH. So I decided to scrape on them a little with my nail to see how durable this "fix" was, and HAH, the shit started flaking off, and I coudl see the Polished Finish beneath this. So I asked about the flaking and they told me the wheels had to "Cure" for 48 hrs. Fine. So the guy fixes my scratch test.
I leave and figure I'll give this a shot (knowing this isn't going to work)
48 Hours later I wash my car......Damn things are flaking like a bad case of dandruff.
Visit 2 Call and they tell me to rbing back in: Done
"Fixed" again...Still knowing this isn't going to work. I take it tell them, ok give it another shot.
I continue to take the car away and bring it back
1-- Because I am not being charged since it was their mistake
2-- I want to prove that this "fix" is not going to work.
Now almost a month later, One wheels has a flake, and I know the others aren't too far behind it.
My dealer knows how anal I am about the appearance of my car. Yet they have not offered to replace my wheels, which is what I really want to have done since I find this "silver non polished" look to be not very attractive.
What should I do get this matter resolved ??
(This bugs me day and night and everytime I look at my car)
![Mad](https://acurazine.com/forums/images/smilies/mad.gif)
#2
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If they wont do anything about replacing your wheels, bring it up to higher management levels in corporate acura until you get what you want!
#3
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painting the rims is not fixing them. if you wanted painted rims like on my 97 you wouldnt have paid$$$$ for polished aluminum. my friend just bought a used 01 cls and as soon as he showed me his ride i said
WTF is with your rims?
(dealer sprayed them silver)
WTF is with your rims?
(dealer sprayed them silver)
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Originally posted by VXCL
painting the rims is not fixing them. if you wanted painted rims like on my 97 you wouldnt have paid$$$$ for polished aluminum. my friend just bought a used 01 cls and as soon as he showed me his ride i said
WTF is with your rims?
(dealer sprayed them silver)
painting the rims is not fixing them. if you wanted painted rims like on my 97 you wouldnt have paid$$$$ for polished aluminum. my friend just bought a used 01 cls and as soon as he showed me his ride i said
WTF is with your rims?
(dealer sprayed them silver)
If yes, you think he/or you would mind getting some close up pics for my comparsion ?
#6
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Originally posted by Chopper
was this the black one in recent posted pic ?
If yes, you think he/or you would mind getting some close up pics for my comparsion ?
was this the black one in recent posted pic ?
If yes, you think he/or you would mind getting some close up pics for my comparsion ?
#7
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yeah, I've sent all but one rim to be repaired, and I know exactly what you're talking about in terms of flaking. The guy who repaired your rim didn't do a very good job.
![Frown](https://acurazine.com/forums/images/smilies/frown.gif)
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#10
DP's for life
Go and get a quote from a good rim place to fix all of your rims and bring it to the dealership and tell them either they fix the rims (using the good place) or you are going to take some legal action...Sometimes you have to be a jerk, but keep the conversation all business. Leave your emotion at home...
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#12
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Originally posted by mantis23
yeah, I've sent all but one rim to be repaired, and I know exactly what you're talking about in terms of flaking. The guy who repaired your rim didn't do a very good job.
yeah, I've sent all but one rim to be repaired, and I know exactly what you're talking about in terms of flaking. The guy who repaired your rim didn't do a very good job.
![Frown](https://acurazine.com/forums/images/smilies/frown.gif)
Did you have them "refucked" locally ?
#13
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Originally posted by VXCL
if your talkin about the pics i posted in the 1g vs 2g then yeah thats it. ill check if i have any pics of his rims.
if your talkin about the pics i posted in the 1g vs 2g then yeah thats it. ill check if i have any pics of his rims.
Yep thats the one.
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