JdmStyle

Hi.. I'm new.. and yes.. I have searched the site for the answer to this question.. I have an 04 w/o nav.. lights are out.. (obviously lots of you have had the same problem..) I am out of warranty... has anyone done a DYI of this.. or has the schematic that I could look at to possibly save myself a few hundred dollars..???

Power1Pete

Try to show this to your dealer and see how lucky you get:

http://www.alldata.com/tsb/Acura/114...021/index.html

Good luck!

JdmStyle

I got my wife to write up an email ..(she's a business analyst for the gov.and knows how to get her point across) to honda canada..and the dealership that the car was bought from..

To Whom It May Concern:

In March 2006, I purchased a 2004 Acura TSX (previously owned) from Dieppe Auto (NB). Over the last several months, I have noticed that the stereo/heater display lighting has been intermittently dark and un-readable. Yesterday, the display lighting completely darkened and is no longer readable at any point in time.

Upon investigation (via the internet), I learned that this problem has happened to many other people. While researching possible repairs, I became aware of an Acura Service Bulletin that was issued on this topic.


Bulletin 04-021 states the symptom as the audio display and controls (knobs, buttons, bars) of the audio-HVAC display module as dim or dark. The probable cause is noted as a faulty audio unit. The corrective action notes that there is an affected VIN range that can determine if the stereo experiencing the problem is a known VIN with the problem.

The bulletin also includes the following excerpt:

Out of warranty:

Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.

Unfortunately, my Acura has 110,000 km and is no longer under warranty. Therefore, the excerpt noted above may apply.

To give you a bit of history, I am a loyal Honda/Acura owner. Although I am only 36 years old, my wife and I have owned 3 Acuras and 9 Hondas since 1994. Of these 12 Honda/Acura purchases, 6 were purchased brand new. The remaining 6 purchased were only 2-3 years old. By far, the purchase of my TSX has been my most enjoyable purchase. I have aspired to own this type of car since they released the Euro-Accord in 2002. In 2004, I realized my aspiration may become reality when the TSX was released in 2004.

It is with this in mind, that I ask you to consider performing a repair to my stereo as a sign of goodwill.

The Acura name is associated with dependability and reliability. As Acura is aware and has acknowledged that there are vehicles in existence (recognizable by VIN) that have faulty stereo equipment, I sincerely believe that it is the company’s duty to repair this problem free of charge. This belief is compounded by the design of the stereo/heater unit. By combining the stereo and heater display Acura has limited an owner’s options when something goes wrong (as an aftermarket system cannot easily be purchased).

we have so far gotten a response from the dealership who have forwarded the email to the District Service manager.. and have yet to hear from Honda Canada

I'd like to thank this site.. (as I am just new to it.. ).. very full of info.. I think I'll stay awhile on this one.. lol.. pics will soon follow on my car..

Power1Pete

BTW, welcome to Acurazine!

Let's see if Honda Canada will fix it for free... Please keep us posted.

JdmStyle

no worries.. here's what I have received so far....

MR XXXXX,
THANK YOU FOR YOUR LETTER OF CONCERN REGUARDING THE AUDIO DISPLAY ON YOUR TSX.I CONTACTED MY DSM ON YOUR BEHALF AND AM WAITING FOR A RESPONSE.HE WIL BE ON VACATION UNTIL AUG 8 AND I EXPECT TO HEAR
FROM HIM SOON AFTER.I WILL CONTACT YOU WHEN A DECISSION HAS BEEN MADE FOR GOODWILL CONSIDERATION.HOPE IT WILL BE IN YOUR FAVOUR.
I WILL BE IN CONTACT WITH YOU SOON REGUARDING THIS URGENT MATTER. THANKS.
SINCERELY,
PETER BRADY
PRECISION ACURA SERVICE MANAGER.



I will keep you all posted..hopefully.. they will do something.. otherwise.. I"m going to have to do something drastic.. (spend more money).. and I hate doing that.. buahahahaha

JdmStyle

Good news... just got off the phone with a Honda Canada Rep.. and they are replacing my radio free of charge.. (well minus the half hour labour).. then called my local Acura dealership and they will call me when the radio comes in... Score one for Acura and Honda Canada...

Dan Martin

Sweet.

jerzpwr

good deal.

jlukja

Power1Pete

Bravo!

Speed Demon

The same issue happened to me, out of warranty (@ 56k miles). I took the TSB to the service department at the dealer, and they replaced the radio unit totally free of charge out of goodwill. If anyone with this problem is in the Pittsburgh area, I'd recommend taking your TSX to Baierl Acura. They took care of mine!

San-AnT

wow. congrats. I think it will take them more than 1/2 hour to actually replace the unit, so you also got out good on the labor charge.

00integLS

I think I have this problem now too, Ive had this car for a week and this happens, we'll see how I do at the dealership on monday I guess...

97AcuraCL

i'm 14k outta warranty

goodwill is aparently not a consideration outside of 55k miles according to my stealership

JdmStyle

Well Guys and Gals.. got my new stereo in today.. works perfect at a cost to me of $48 CA... thats like $2.56 US.. Dealership treated me great.. Yay for Honda/Acura Canada.

jpt

Call acura customer service directly or go to another dealer. When did this problem happen for you?

Excellent BTW, CA$48 = US$42 these days.

JdmStyle

yeah .. I know the US exchange.. lol.. was a joke..

LoveMyTL-S

That is awesome! Glad it worked out for you........

97AcuraCL

please see this thread for a potential solution, i need to actively figure out a way to fix this:

https://acurazine.com/forums/showthread.php?t=32730