Has anyone been able to make contact with the Voltie Group concerning their recent email claiming to be taking over support of our JuiceBox charging stations since EnelXWay has gone under?
I have tried several times, including going to their website and trying to leave a message with no success. Creating an account seems to be impossible as I never receive the validation code, and completing the contact form on their site can't be sent as the "Submit Form" button does nothing. I've even tried 2 browsers with no success!
Let me know if you have any success or additional information that might help.

Thanks.
John Swanson

This is the email I received on 1/7/25:Dear Valued Customer,

We are thrilled to introduce you to VoltiE, your new partner in electric vehicle (EV) charging solutions. With decades of collective expertise in the EV industry, VoltiE's team specializes in delivering innovative and reliable charging solutions tailored to meet the evolving needs of EV drivers and businesses.

Our capabilities include:

• Comprehensive Charging Network Solutions: We operate a robust and scalable EV charging network that provides seamless access and connectivity for users.
• Cutting-Edge Technology: From advanced analytics to enhanced charging capabilities, we design and deliver the tools you need for an optimal charging experience.
• Dedicated Support: Our team is committed to providing responsive, personalized assistance to ensure your satisfaction.
• Commitment to Growth: We’re continually expanding our offerings, including new apps and network tools, to keep you ahead of the curve in EV technology.

Now, as part of the VoltiE family, we are here to ensure your JuiceBox charger continues to perform at its best while introducing you to a range of new features and enhancements.

Customer Designation
To better serve you, we kindly ask that you let us know whether you are a commercial or residential customer. This information helps us tailor our services to your specific needs.

• If you are a commercial customer, you may be eligible for advanced analytics, fleet management tools, and multi-charger network support.
• If you are a residential customer, we offer features designed to optimize your at-home charging experience.

Please select your customer type when you register your JuiceBox charger online.

To get started, we kindly ask you to take the following steps:
Visit support.voltie.us.

1. Create a customer account, or log in if you already have one.
2. Register Your JuiceBox Charger: After logging in, click on “Register New VoltiE Products” and follow the instructions, including your customer designation.

Completing this process will allow us to activate your support and network access seamlessly.

What to Expect During the Transition:
We understand that transitioning to a new network may raise questions, and we are here to make the process as smooth as possible for you. Once you register your JuiceBox charger:

• Minimal Service Disruption: Your existing charger will remain functional during the migration.
• Gradual Rollout of Enhanced Features: Registered users will be prioritized for access to new features as they are introduced. These include expanded charging capabilities, advanced analytics, and improved network tools, which will become available incrementally over the coming weeks and months.
• Personalized Assistance: Our dedicated support team is available to guide you through every step of the transition if needed.

Exciting News!
We are also developing new mobile apps and a web app to enhance your experience. These tools will offer better performance monitoring, scheduling, and reporting features, giving you greater control over your EV charging needs. By registering your charger, you’ll be among the first to gain access to these tools as they roll out!

We appreciate your prompt action and look forward to providing you with the best possible experience. If you encounter any issues, don’t hesitate to reach out to us.

Warm regards,
The VoltiE Team

Voltie Group · 3451 Executive Way · Miramar, FL 33025 · USA