I picked up my TL last week (RRP/Parchment). The next day, I noticed a 1/2 inch or so "gouge" on the top crease of the rear quarter panel right next to the trunk lid which had been poorly patched by the dealer's prep crew. The color didn't match at all, which coincides with the Salesman telling me that they were out of RRP touchup paint and I would get it at my first service. My best guess is that they used the TSX red to touchup with.

I called the dealer to have the "gouge" fixed properly. When I picked up it a couple days later (they had to send the car across town to a shop that does their painting) the repair looked fine - I could just barely tell where it was.

Later that night, I was looking at it a little closer at the repair. When I dragged my hand along the fender towards the back door, I noticed it was a little rough about a foot away from the repair. There is a vertical line that separates the smooth paint from the rough area. It looks like they masked the area around the repair, but oversprayed onto the fender.

Is there anyway that I can fix this myself. Would claying the area work? I don't want to damage anything or leave a bunch of swirl marks while trying to fix the rough spots. I know I can always complain to the dealer, but I'm a little nervous about dropping it off at the dealer again.

Thanks for any help.

 

Claying would be your first choice, but if its actual paint overspray, as oppossed to accidental drifting overspray, it may have to go back to the booth.......They may just wet sand it to get it off the clear coat.....

 

Thanks. I'll give the clay a shot. I'll start with a very small area to see if it going to help. I probably need to pick up some clay anyway and give it a good once over before Zainoing.

I may mention this to the Service Dept. I'm not expecting too much since I knda got a "what's the big deal" about the original unmatching gouge fix. I keep my cars in perfect shape and it's pretty disappointing for me to receive this kind of repair on a 5 day old car. I don't think it's too much to ask for a new car finish on my new car.

 

over spray clay. or you could use a fine cut cleaner with a buffer and it would take it down. if its real bat it may require a little wet sanding before buffing.

 

It turned out to be a happy ending after all. I was at the dealer for an unrelated issue and my salesman asked me how the paint repair went. I explained the overspray issue and all of the sudden I was surrounded by about 3 guys from the service department. They took a look a the rough spot and said they can take care of it. They took the car around back and less than 15 minutes later it was as good as new. I can't see any remnants of the overspray and the paint feels perfect. I'm quite happy with the level of service they gave me - I just happened to stop in today and they immediately jumped on the problem.

 

Sounds like a clay job was in order, and a quick cleanup with some QD....Good for you, glad all went well...

 

Excel, they could have cleaned that up with a rotary and then added a coat of wax.....right? I know the clay bar would have worked but I don't know of many dealerships that use clay bars. They usually go straight to the machines from what I've seen.

Have you seen any dealerships that really use proper technique when detailing a car? Not usually the two bucket method, not drying with proper products ie. bath towels/rags and the list could go on and on.