Acuralink: Problem entering destination
#1
Acuralink: Problem entering destination
I just tried the “send destination to car” function of Acuralink for the first time. During entry, the box into which the destination is typed was about 2/3 obscured, leaving only the very tops of the letters visible. I’m running the app on an iPhone XS Max with iOS 12.
Has anyone else seen this?
Has anyone else seen this?
#2
Pro
Everyone with an iPhone is seeing this. I have sent Acura a screen recording of this and they say they are working on it. Hopefully it will be resolved in the next app update.
#3
The iOS app is awful. It hasn’t been updated in 5 months. I’ve been on the phone many times with support. Mine keeps loosing any favorites I add or delete. If I add a new favorite or delete one, after a few weeks, when it requires me to log in again, all my favorites revert back to what was saved last summer. They’ve had me uninstall, reinstall, etc., but nothing works. I’m so frustrated with it I decided to not even pay for the buggy remote start.
#4
Skeptic
I haven't been able to get the app to work at all. Nothing but that 'system error' message whenever I put in my PIN.
I remember when I registered the app, there was a place to enter a 6-digit code but I wasn't in the car at the time so I had no code. Then, the first time I paired my phone, the car received a message with the 6-digit code which was supposed to be good for 48 hours. But now, I can't find where to enter it. Not in the app or the OwnerLink site.
I'll have to call them today.
I remember when I registered the app, there was a place to enter a 6-digit code but I wasn't in the car at the time so I had no code. Then, the first time I paired my phone, the car received a message with the 6-digit code which was supposed to be good for 48 hours. But now, I can't find where to enter it. Not in the app or the OwnerLink site.
I'll have to call them today.
#5
Instructor
I just tried the “send destination to car” function of Acuralink for the first time. During entry, the box into which the destination is typed was about 2/3 obscured, leaving only the very tops of the letters visible. I’m running the app on an iPhone XS Max with iOS 12.
Has anyone else seen this?
Has anyone else seen this?
A pain in the butt work around, but works none the less
#6
Skeptic
I just spent an hour on the phone with Acura Care, sitting in the car. Uninstalled the app, disconnected and deleted device pairs from both the vehicle and the phone. Re-installed the app, paired the phone to the vehicle again.
Still can't get any of the remote functions to work. She was at her wit's end. All she could suggest is to check with the dealer.
Still can't get any of the remote functions to work. She was at her wit's end. All she could suggest is to check with the dealer.
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#8
Instructor
#10
I just spent an hour on the phone with Acura Care, sitting in the car. Uninstalled the app, disconnected and deleted device pairs from both the vehicle and the phone. Re-installed the app, paired the phone to the vehicle again.
Still can't get any of the remote functions to work. She was at her wit's end. All she could suggest is to check with the dealer.
Still can't get any of the remote functions to work. She was at her wit's end. All she could suggest is to check with the dealer.
#11
Drifting
Join Date: Apr 2018
Location: New Yorkie, Hudson Valley
Posts: 3,001
Received 1,024 Likes
on
714 Posts
Right there is your problem: too frequent upgrades. You gotta keep that phone until, at least the iPhone XII, or ‘the Twelfth of Never’, however they name it.
Don’t jump on the first 5G you see either.
Last edited by Madd Dog; 03-05-2019 at 05:05 PM.
#12
Skeptic
I also can't get the vehicle to connect to my home wifi network and the router is literally a few feet from the car. Maybe I'm missing something stoopid but I'm not a technical neophyte. I wonder what people do who are not tech-savvy. Most probably don't bother. I'd be pleasantly surprised to find someone at the dealer who knows more about it than I do.
Or may there's something on the car that's just plain broke. That, I have no way of knowing. I'm making a list for my first visit to the dealer. Can't get the front camera to work either.
#14
Skeptic
Won't work in Park. The side cameras work and the rear camera works in Reverse but when I press the button, and select the front camera, all I get is a message "Camera System Failure". I think I'm supposed to have two views - normal and wide. Am I supposed to be able to select the rear camera manually? I only see it when the car's in Reverse.
#15
While developers do need to adjust their apps to take full advantage of the new screen geometry, even old apps are supposed to be fully functional. Acuralink is the only app I’ve had this kind of trouble with, and I use dozens. It’s inconceivable that they wouldn’t test their major functions on the latest generation of phones. Most of the infotainment bugs we’ve experienced are intermittent and may be hard to reproduce. This one is not.
#16
Skeptic
I have a XS Max. My wife has a XR, with a smaller screen. We both have the problem.
While developers do need to adjust their apps to take full advantage of the new screen geometry, even old apps are supposed to be fully functional. Acuralink is the only app I’ve had this kind of trouble with, and I use dozens. It’s inconceivable that they wouldn’t test their major functions on the latest generation of phones. Most of the infotainment bugs we’ve experienced are intermittent and may be hard to reproduce. This one is not.
#17
Registered TL Owner
I made the mistake of going from an iPhone 6s Plus to the X. Didn’t like the smaller screen and mostly needed the Xs Max for the physically larger battery. I hated having to charge my iPhone X mid-day...every day. If it wasn’t for those two reasons I would have never wasted money by going from the X to Xs.
#18
[QUOTE=tangible;16392619]
Hi i have a iphone XS ios 14. cant seem to find the acuralink navigation app in the app store. any advise/info you can pass on? please and thanks
I just tried the “send destination to car” function of Acuralink for the first time. During entry, the box into which the destination is typed was about 2/3 obscured, leaving only the very tops of the letters visible. I’m running the app on an iPhone XS Max with iOS 12.
Has anyone else seen this?
[/Has anyone else seen this?
Hi i have a iphone XS ios 14. cant seem to find the acuralink navigation app in the app store. any advise/info you can pass on? please and thanks
#19
OG
[QUOTE=alwayne;16759909]
Hi i have a iphone XS ios 14. cant seem to find the acuralink navigation app in the app store. any advise/info you can pass on? please and thanks
the address function is in the acuralink app not a standalone
I just tried the “send destination to car” function of Acuralink for the first time. During entry, the box into which the destination is typed was about 2/3 obscured, leaving only the very tops of the letters visible. I’m running the app on an iPhone XS Max with iOS 12.
Has anyone else seen this?
[/Has anyone else seen this?
Hi i have a iphone XS ios 14. cant seem to find the acuralink navigation app in the app store. any advise/info you can pass on? please and thanks
#20
Skeptic
I've only used the send destination to car feature twice, just to see if it works. It worked fine for me but there's no way in the app to clear the history. So, they just accumulate? Dumb. I've even sent feedback to AcuraLink a couple times and they still haven't fixed it. Same two destinations have been in the app more than two years.
Running Android on a Samsung Galaxy S10.
Running Android on a Samsung Galaxy S10.
#21
I use this feature a lot, always have. And, as I do use it I have too often been a victim of its foibles. One time it will work fine, next it refuses. I have tried repeated to figure out what the secret steps are to make it work 100%. Most often I just try it three or four times and suddenly it works. On rare occasions it works the first time. As for places saved in the car's GPS, those are on a list and can be deleted fairly easily. However, as mentioned, the map feature on the Acura app on my phone seems to save places with no way to delete them. I have tried everything I can think of and can find no method for clearing them out. Its a software issue.
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