I haven't been able to get the app to work at all. Nothing but that 'system error' message whenever I put in my PIN.

I remember when I registered the app, there was a place to enter a 6-digit code but I wasn't in the car at the time so I had no code. Then, the first time I paired my phone, the car received a message with the 6-digit code which was supposed to be good for 48 hours. But now, I can't find where to enter it. Not in the app or the OwnerLink site.

I'll have to call them today.

 

I found that if I copy the text from another app (Notes, Safari, Google Maps) and paste into the field I can get the information I need.

A pain in the butt work around, but works none the less

 

I just spent an hour on the phone with Acura Care, sitting in the car. Uninstalled the app, disconnected and deleted device pairs from both the vehicle and the phone. Re-installed the app, paired the phone to the vehicle again.

Still can't get any of the remote functions to work. She was at her wit's end. All she could suggest is to check with the dealer.

 

 

9/10 my AcuraLink works as advertised. 4/10, my MercedesMe works.

Acura 1, Mercedes 0

 

 

Make sure you allow data collection in the app and in the car. I had the same issue until someone on the board pointed that out. It's been working fine after that. In the app it's under support/vehicle data collection.

 

 

Data collection is apparently enabled according to both the phone and the vehicle. I do get the correct status displayed in the app - mileage, gas gauge, maintenance. Those values update correctly every time I start the app. But not tire pressure. That has never registered in the app but does on the dash. Maybe it's a logic or sequencing thing or maybe it has something to do with the Bluetooth pairing, although I can't think of why. Bluetooth should only matter if I'm in or near the vehicle.

I also can't get the vehicle to connect to my home wifi network and the router is literally a few feet from the car. Maybe I'm missing something stoopid but I'm not a technical neophyte. I wonder what people do who are not tech-savvy. Most probably don't bother. I'd be pleasantly surprised to find someone at the dealer who knows more about it than I do.

Or may there's something on the car that's just plain broke. That, I have no way of knowing. I'm making a list for my first visit to the dealer. Can't get the front camera to work either.

 

You know it only works up to about 12-15mph, right?

 

Won't work in Park. The side cameras work and the rear camera works in Reverse but when I press the button, and select the front camera, all I get is a message "Camera System Failure". I think I'm supposed to have two views - normal and wide. Am I supposed to be able to select the rear camera manually? I only see it when the car's in Reverse.

 

 

On android, the app has 2 out of 5 stars on Google Play. It simply doesn't work for MOST android users. I'm in that majority. The customer support rep was able to honk the horn while I was on the phone with her, so there's nothing wrong with the car, but I still can't execute any remote functions from my phone. I have a tech support case in the works and I'm waiting to hear back from their "engineering team" in a day or two but I don't expect a successful resolution. Not until AcuraLink gets serious about developing and testing a marketable app. Shameful.

 

 

[QUOTE=tangible;16392619][/


Hi i have a iphone XS ios 14. cant seem to find the acuralink navigation app in the app store. any advise/info you can pass on? please and thanks

 

[QUOTE=alwayne;16759909]the address function is in the acuralink app not a standalone

 

I've only used the send destination to car feature twice, just to see if it works. It worked fine for me but there's no way in the app to clear the history. So, they just accumulate? Dumb. I've even sent feedback to AcuraLink a couple times and they still haven't fixed it. Same two destinations have been in the app more than two years.

Running Android on a Samsung Galaxy S10.

 

I use this feature a lot, always have. And, as I do use it I have too often been a victim of its foibles. One time it will work fine, next it refuses. I have tried repeated to figure out what the secret steps are to make it work 100%. Most often I just try it three or four times and suddenly it works. On rare occasions it works the first time. As for places saved in the car's GPS, those are on a list and can be deleted fairly easily. However, as mentioned, the map feature on the Acura app on my phone seems to save places with no way to delete them. I have tried everything I can think of and can find no method for clearing them out. Its a software issue.