so, end of december i bought a mm-7500. yesterday the battery just crapped out of no where. i had my MOM take it to the store to get it checked out so they could give me a new battery.

they told her that they couldnt do anything because of corrosion on the inside of the phone jack :whack: and that they couldnt even look at the phone, they then told her it has been put underwater a number of times!!!!!!!!!!!!


it has never seen water, only the sweat on my hand. on the battery it has the water tamper sticker, and it shows that no water has ever touched it. but they told her that they cant look at that and will only look in the port (which had a very small layer of saw dust in it, go figure i deal w/ wood all day long at work).


they then told her that the speaker was bad because it had been under water and sold her another phone (150 dollars). i cant believe they gave my mom a line liek that and she bought it cuz she is the nicest lady anybody would ever meet.


i called customer service and they said that because the battery was bad, it doesnt matter what plan i have, what condition the phone is in, if the battery is dead and i've had the phone for under a year it should get replaced no questions asked.


note: they gave her all this bs even though we have 4 phones on the plan and have been loyal to sprint for the last 6 years, NOW THATS RESPECT FOR CUSTOMERS

 

time to switch to another company

 

I highly doubt sprint endorses such behavior. Get the guy's name and talk to the store manager, if he doesn't do anything, get his name and start reporting it to customer service and threaten to report that branch to the Better Business bureau.

 

ST Paul huh...T-Mobile should be pretty good where you're at.

 

Typical customer. Threatening doesn't do much of anything. How about act politely, ask again and try to get somewhere w/the problem.

 

I totally agree sloo...


Funniest thing i hear all the time is, "i pay my bill on time..... cant i upgrade?"

 

Go to cingular. Sprint blows.

 

I haven't been very happy with sprint myself lately too... Sorry to hear your mom had to put up with their bs.

 

Sprint sux. I have Sprint for my work cell and I've never had so many dropped calls.

 

I love my Sprint phone, and my Sprint EVDO card. The reception is always excellent, I can't remember the last time I've dropped a call in even a remotely populated area.

However, their customer service gets worse by the day.

Just this morning I had to call more than a dozen times before I could get through to a person (or even the same answering system!). All-in-all, I spent at least 2 hours on hold or being transferred before I found someone who could answer a simple billing question.

 

I love my sprint. Works great. And I've gotten nothing but great service from them. I went through a period where I had a lot of dropped calls, but it was temporary, and I worked it out with them.

I had a phone that was under a year old, and it was acting up, The battery was sucking balls, I went in and they gave me a new (refurbished) phone and new battery.

Shiney, you sent your mom? why? take care of it yourself

 

my best buddy at work has Sprint mobile. He gets so pissed at them. he said in October when his contract up he's going to Verizon. he's had them for 2 full contracts. The first time they messed up stuff and his billing. then he went in to resign a contract. They said "oh we've re-vamped things and everything gonna be great and all this B.S." it hasn't changed.

BTW: look into Verizon. I've been happy with them. my wife,mom,dad,myself all have Verizon. my brother in law and sister will have Verizon once their contracts are up they're on Cingular.

 

because she had the day off, and i had to work. i figured it would have been a walk in walk out deal

 

How many times should he have to ask for something that was reasonable to begin with. Let's presume she asked nicely, the clerk understood English and this is the response she got.

What next?

I have noticed, and dealth with recently, a variance in customer service between Sprint locations. I got the whole "phone in water" story just two weeks ago from Sprint. I had to take it to 3 differnt stores, but the final one fixed it no problem. I paid $140 for the phone last June; it's still under Sanyo warranty and I didn't buy Sprint insurance. Rather than send it back to Sanyo, I paid Sprint $55 to replace it, but again two stores couldn't help (one had techs absent all the time, and the other didn't look at the phone for 20 seconds before pronouncing water damage and that it couldn't be fixed.)

We've been with Sprint since '97. We're not renewing again, and we're taking our numbers with us!

 

i think it has to do with the training

just like today

i was at the store to exchange my broken charger and the cocky mother fucker who was also very snobbish was looking at me like im a retard. gave me blah blah blah explationations how he cant exchange the piece. I told him to quit starving me with excuses and start feeding me some god damn service.

his face turned white and he replied, well i dont have to power to do anything. I repsonded so why are you wasting my time, if you cant help me go fetch someone who has the power to give me some god damn customer service!

I walked out of the store pretty upset...

sidemarker

 

granted sprints networking is pretty good

their customer service is terrible!

sidemarker

 

You figure they put all kinds of notes and info on your record but they cant even treat you right if:

a) you spend over 100 bucks a month on service
b) been with the company for over 5 years
c) never missed a payment
d) you purchase all equipment from the sprint store

But if you are noob looking to get a $30 plan and a FREE phone they will literaly unzip your pants and place your pee pee in their mouth!

WHAT ABOUT THE GOOD LOYAL FUCKING CUSTOMERS!!!!

sidemarker

 

good line. I'll be sure to use it the next time some idiot at the Sprint store gives me a runaround.

I love Sprint. Here in SoCal - I have great reception and great service.
Their customer service is probably one of the worst tho.

 

DING DING DING, we have a winner!!! This, I will never understand. Newbies get the world and existing customers get the shaft. I've instructed my wife to not renew, after 7 or 8 years with Sprint. And we're taking our numbers with us!