At the acura dealer in manhattan 48th st..
been here since 9am for a bumper fix and brake service.

told me it would be a few hours ..
just a little ticked at the fact they knew it would take over 4 hours now ( still havent checked the brakes) and didnt have a loaner for me.

i had to ask for a loaner before i came in.
anyone else been at the service here?

 

just a suggestion: since dealers only have a limited amount of loaner cars-reserve one ahead of time.

 

almost 7 hours now.
bumper had new paint done..had to dry. they failed to tell me they had to paint it, and how long it would take.

then they went to lunch..and now checking the brakes.
which has been going on for 2 hours

 

i've been in that situation before. apparently they didn't know i would be waiting and even though I dropped it off at 8 am they didn't even look at it until 4ishh.this was a toyota dealer in philly tho