pmptx

Agreed, which is why I will hit a wallyworld and not a Target.

HD is now out, as they had specialty stores (Floor store) where you could order special tiles. Turns out hey just closed em all and the b*t(h is that the regular HD don't/won't/can't order the same tile I got from the HD Floor store. I have always preferred Lowe's, now, I wouldn't go back to HD if paid.

BTW Resolution-I contacted the company in Italy that makes the tile and found one of the 3 vendors in all of TX that carry the stuff. HD SUX story

joerockt

HD is bad, but its not bad enough to drive miles to pick up a sprinkler head

As long as they dont move shit on me, I can get in and out pretty quickly. If I have a big shopping list, then I can choose to go to Lowes...

BustedJack

I totally agree with you there buddy. When the wife and I were furnishing our home, we got very frustrated waiting for an employee to help us... and we had alot in mind to spend!! I remember one particular incident where I needed to buy a couple of french doors... I waited 10 minutes for someone to come and when they finally sent someone over.... he had no clue about the doors.......
We took our business elsewhere, remembering way back in the earlier days where Home Depot had knowledeable employees... nowadays they seem to hire any minimium wage employees who doesn't know jack about home improvement.

eezeekial

Word. Lowes get all of my business.... its nice to have customer service that will take you down the correct isle, introduce you to another employee and have him explain everything you need to know about whatever it is you are interested in.

Last time I went to HD I was looking for a cable splicer so I could run my surround sound. It was about 7pm and after looking for 5 minutes I start wandering around and eventually see an employee and ask him where they are. He looks at an isle and says "down hardware", I told him I had already been down there, then he says "oh yea, its in tools" -points his hand in the area and finishes by saying "somewhere the hell in there."

WdnUlik2no

Yeah the Home Depots I been to here in Atlanta suck as well. I had to wait nearly an hour just to get someone to cut some wood scraps for me. And its always hard to find help from anyone in general. I remember another time I needed some glass to replace a window on my garage door; home depot had what I needed, but again, no one was available to cut the glass to the size I needed. I left the store and went to lowes, and within 10 minutes, I had the glass already cut and was walking to the register.

I used to call them "Highs", but I still perfer Lowes over Home Depot anyday and lucky for me Lowes is actually couple of miles closer to my home than HD.

Schizm

Lowes sucks harder than Home Despot here. Lowes is way over priced here to compensate for their location.

I go to Home Despot with the assumption I will never get help.

fsttyms1

Im starting to really hate menards now. They are following suit of HD and moved almost all the building supplies indoors. I liked being able to drive my truck into the yard to get my supplies, now i have to throw them on a cart and wheel them out to my truck.

studville

...and I thought I was the only one that called it that

t_in_maine

We don't have a HD near me, but we do have a fairly new Lowe's (Nov. 2006). And the customer service SUCKS, horribly. The staff is unfamiliar with their products, their policies, and their pricing. I'm almost tempted to boycott if I didn't NEED things from there.

stogie1020

Zombie revival...

So, I need to pick up a new garbage disposal unit for under the sink.

Both HD and LW are within 5 minutes of me and both have the item listed on website. HD for $5 less than LW. No brainer, go to HD.

Call LW to see if it's in stock (backup plan) and it is.

Call HD to see if it's in stock and it is. Thing is, the in store cost is $5 more, making it exactly what the LW cost is. Different price on the website and in the store.

I absolutely HATE that.

I am off to Lowe's to buy the item for the price as advertised on the website.

Scottman111

Didn't Best Buy get in trouble for that a few years ago? Having an intranet set up in the store showing the price being the same as on the shelf, yet on the outside it was different (cheaper)?

Anyways, I know you shouldn't have to do this, but I wonder what would happen if you printed out the online page showing that price and brought it to the store...think they would sell it to you for that?

I'm sure someone has purposely edited the price and printed it out trying to get a better deal so I doubt they would.

Moose Muscles

I just go to specialty shops or ACE.

If I need carpet work, I go to someone who does carpet only. HVAC, I get AC guys.

If I need parts to fix something myself, I go to ACE or I order parts direct from the interwebz.

Lowes and HD are ridiculuous when it comes to service, service time, and quality of information.

rza49311

iTrader: (1)

Its been talked about before but Wal-Mart is the same way, online prices varying from store prices. Teh suck.

Chr8808

iTrader: (1)

Toys R Us is like that and they wont even price match their online prices .

I had HD price match their stuff but then you have to wait for a manager and that takes like another 20 mintutes

Bearcat94

I quit shopping at HD. Won't buy anything there again. Ever.


I'd like to stop shopping Lowes too, but 1.) it's convenient and 2.) they haven't f**ked me. Yet.

hornyleprechaun

A lot of companies have online sites that they won't price match. Less overhead for the online item, so they can charge less. They won't price match it though because they'll lose money.

Scottman111

The only thing I ever buy at these types of stores are small, hard to find products. For instance, I'm going to either HD or Lowes this week to find the perfect bolt/washer/nut combination for a part for my boat.

Something that would be very hard if not impossible to find if I wasn't standing there with all the options in front of me that I can test out and mix and match. I'll also pick up other small stuff like electrical tape, box of screws, etc.

Anything else larger than that I'll research exactly what I need on the internet and buy online.

Will Y.

I use two local ACE-affiliated hardware stores whenever possible, especially for more specialized hardware, fasteners, catches and bulbs. The smaller stores carry better selections of non-generic hardware, their prices are often similar to chains and the staffs are more helpful than those in chain stores. The local hardware stores are open fewer hours on weekends than the chains, though.
We do use the local HD for plants, gardening supplies and generic stuff like caulk and sealants.

Scottman111

^ I wish I could, but my favorite hardware store got pushed out of business by Lowes and HD


You're right though, I still go to them when I can

rkan121

i like both and use both ALOT, being a homeowner. I purchased a kitchen through LOWES and was promised a $600 gift card/s. I was informed that promotion was up...my wife said we will take our business to HD. haha no gift cards, but $600 cold ones.....yeah cash baby. ever since them i try to shop equally since HD is way closer. other than that i have no problems with either, i know the stores very well, becuase i bought a foreclosed home.......uhhh big mistake.

MichaelBenz

iTrader: (2)

Blame Walmart....they started the downfall of many industries.

zeroday

I shop at Channel exclusively.

Cruz_msl

My home depot is forcing everyone to use the self check out lanes and are charging $.75 per transaction!!! There are no actual checkout people there and you have no choice but to use the self check out. The only way around the fee is to NOT do debit, but take the extra steps to go CREDIT. What a fuggin ripoff. There is NO SIGN ANYWHERE stating the fee charges either. I looked everywhere.

stogie1020

Charging you to check yourself out?

There should be a discount, you are saving them labor costs...

I personally HATE self check out. I would be happy to use it if there was a 15% discount though...

What's next, the supermarket butcher shop will make you cut your own meats? And charge you a "cutting fee" too?

05TLdcc

Ace > *

Gfaze

I'd tell them to fuck off and I'd go somewhere else. Just leave the stuff right there at the checkout line and walk out.

Lowe's > HD

YeuEmMaiMai

Man Menard's is the greatest thing since sliced bread......people there are nice and knowledgable....

gatrhumpy

iTrader: (1)

at charging for checkout...

Edit: Tried googling that, could not find anything... Something smells fishy

stogie1020

Some places charge for using a DEBIT card, but I have never seen a charge to USE the self checkout...

Street Spirit

Well then they're charging you a fee to use debit, not a fee to use self-checkout.

Funny...Sometimes there's a fee associated with using a credit card and not other forms of payment.

Cruz_msl

My apologies for being un-clear, you are correct. They are charging for a debit transaction.

doopstr

I found Waldo, er BustedJack.

NSXNEXT

iTrader: (2)

Ace's prices are so ridiculous.

Case in point: Needed a bag of mix in the hole concrete.

Ace price: $11.49
HD price: $4.98

I actually thought it was a price mistake.

Ace is good when I need a few dollars worth of stuff. Otherwise it's off to HD or Lowes. Honestly I could care less about customer service. I know more about what they sell than 99% of their employees.