Microsoft recalls Xbox cords
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Drifting
Joined: Jan 2004
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From: Chicago
Microsoft recalls Xbox cords
Minor burn injuries and carpet scorching force company to replace 14 million power cords.
February 17, 2005: 8:20 AM EST
LOS ANGELES (Reuters) - Microsoft Corp., the world's largest software maker, said Thursday it will recall 14.1 million power cords for its Xbox video game console after a defect gave some users minor burns and scorched carpets.
Robbie Bach, chief Xbox officer for Microsoft (Research), told Reuters the recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and the rest of the world before Oct. 23, 2003.
Consoles built after those dates were designed in such a way that the failures no longer occurred, Bach said.
It ends up being a combination of both things in the box and circumstances," he said. "It did take us quite a bit of time to understand that there was a challenge."
The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Microsoft debuted the Xbox in November 2001 in the United States and subsequently rolled it out worldwide.
Based on reports to its customer service unit and warranty repair data, Bach said Microsoft had observed a failure rate of about 1 in 10,000 units.
In 30 of those, users suffered either minor burns or damage to property, including scorched carpets, he said.
Affected customers can request a new power cord free of charge via the Web site, Xbox.com (http:/www.xbox.com), or by calling toll-free numbers in their respective countries.
Microsoft said customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.
In March 2002, Japanese retailers temporarily stopped selling the console just weeks after its launch there because some machines were scratching discs. The company made an unconditional offer to replace hardware and any damaged software.
Bach said some consoles on retail shelves in Japan and Korea were also affected by the electrical problem and Microsoft was working with retailers there to replace the cords in those units.
Microsoft is widely expected to release a successor to the Xbox this year. Rival and industry leader Sony Corp. (Research) is expected to launch the third version of its popular PlayStation console next year.
The Xbox Live service, which allows players to compete online from their living rooms, is expected to have 1.6 million to 1.8 million subscribers by the end of the fiscal year in June. The company had originally forecast 1.5 million users.
http://money.cnn.com/2005/02/17/tech...ex.htm?cnn=yes
February 17, 2005: 8:20 AM EST
LOS ANGELES (Reuters) - Microsoft Corp., the world's largest software maker, said Thursday it will recall 14.1 million power cords for its Xbox video game console after a defect gave some users minor burns and scorched carpets.
Robbie Bach, chief Xbox officer for Microsoft (Research), told Reuters the recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and the rest of the world before Oct. 23, 2003.
Consoles built after those dates were designed in such a way that the failures no longer occurred, Bach said.
It ends up being a combination of both things in the box and circumstances," he said. "It did take us quite a bit of time to understand that there was a challenge."
The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Microsoft debuted the Xbox in November 2001 in the United States and subsequently rolled it out worldwide.
Based on reports to its customer service unit and warranty repair data, Bach said Microsoft had observed a failure rate of about 1 in 10,000 units.
In 30 of those, users suffered either minor burns or damage to property, including scorched carpets, he said.
Affected customers can request a new power cord free of charge via the Web site, Xbox.com (http:/www.xbox.com), or by calling toll-free numbers in their respective countries.
Microsoft said customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.
In March 2002, Japanese retailers temporarily stopped selling the console just weeks after its launch there because some machines were scratching discs. The company made an unconditional offer to replace hardware and any damaged software.
Bach said some consoles on retail shelves in Japan and Korea were also affected by the electrical problem and Microsoft was working with retailers there to replace the cords in those units.
Microsoft is widely expected to release a successor to the Xbox this year. Rival and industry leader Sony Corp. (Research) is expected to launch the third version of its popular PlayStation console next year.
The Xbox Live service, which allows players to compete online from their living rooms, is expected to have 1.6 million to 1.8 million subscribers by the end of the fiscal year in June. The company had originally forecast 1.5 million users.
http://money.cnn.com/2005/02/17/tech...ex.htm?cnn=yes
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From: Pittsburgh, PA
Just got the email:
MICROSOFT ANNOUNCES POWER CORD REPLACEMENT FOR XBOX
Dear Xbox Customer:
I am writing to provide you with information about a free power cord replacement program for Xbox.
Microsoft has chosen to replace the power cords on Xbox consoles manufactured before October 23, 2003. Our records indicate that you may own one of these consoles.
We are providing replacement power cords because component failure in a small number of consoles - fewer than 1 in 10,000 - has caused burning inside the console or melting of the power cord where it connects to the console.
Microsoft has designed the replacement power cords to protect you and your Xbox from these component failures and a potential fire hazard.
Check the manufacture date on the bottom of your console. No action is necessary if your console was manufactured on or after October 23, 2003.
If your console was manufactured before October 23, 2003, go to www.xbox.com and click on Power Cord Replacement for Xbox to get a free replacement power cord. If you are unable to access this website, please call 1-866-271-0450.
Your new cord should arrive in two to four weeks. Until you receive and install your replacement power cord, turn off your Xbox when it's not in use.
We appreciate your cooperation and apologize for any inconvenience this may cause you.
Robbie Bach
Senior Vice President, Home & Entertainment Division
Microsoft Corporation
MICROSOFT ANNOUNCES POWER CORD REPLACEMENT FOR XBOX
Dear Xbox Customer:
I am writing to provide you with information about a free power cord replacement program for Xbox.
Microsoft has chosen to replace the power cords on Xbox consoles manufactured before October 23, 2003. Our records indicate that you may own one of these consoles.
We are providing replacement power cords because component failure in a small number of consoles - fewer than 1 in 10,000 - has caused burning inside the console or melting of the power cord where it connects to the console.
Microsoft has designed the replacement power cords to protect you and your Xbox from these component failures and a potential fire hazard.
Check the manufacture date on the bottom of your console. No action is necessary if your console was manufactured on or after October 23, 2003.
If your console was manufactured before October 23, 2003, go to www.xbox.com and click on Power Cord Replacement for Xbox to get a free replacement power cord. If you are unable to access this website, please call 1-866-271-0450.
Your new cord should arrive in two to four weeks. Until you receive and install your replacement power cord, turn off your Xbox when it's not in use.
We appreciate your cooperation and apologize for any inconvenience this may cause you.
Robbie Bach
Senior Vice President, Home & Entertainment Division
Microsoft Corporation
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Suzuka Master
Joined: Apr 2002
Posts: 9,940
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From: Pittsburgh, PA
Serial Number: XXXX892093896
Manufacturing Date: 9/19/2004
Your Xbox is unaffected. Your Xbox does not require a replacement cord and one will not be shipped.
If you believe you have reached this messages in error, please click here.
Manufacturing Date: 9/19/2004
Your Xbox is unaffected. Your Xbox does not require a replacement cord and one will not be shipped.
If you believe you have reached this messages in error, please click here.
Suzuka Master
Joined: Apr 2002
Posts: 9,940
Likes: 0
From: Pittsburgh, PA
Originally Posted by Silver™
All you had to do was look at the bottom of the Xboxi did both for the fun of it... I actually put the wrong date in, but the website system knows just by the seriel #...
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