Worst service EVER
05-23-2008, 07:02 PM
#1
Cruisin'
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Worst service EVER
Yeah, so 3 weeks ago, I dropped off my 07 TSX to have a electrical short fixed at Acura of Riverside (California)... (its a 137 mile drive for me)
They notified me that the fuse block was melted, and it needed to be replaced... I agreed.
So they told me they were going to order the part on monday (it was a saturday when I dropped my car off for them to look at it.) I had to drive another 137 miles to hear that American Honda had sent them a fuse block for a TL and not a TSX... I told them it was impairative that my car be fixed ASAP... They offered me a loaner as to which I agreed... I looked over the loaner the best could in the blistering sunlight...
After I get home my girlfriend found a "dirty diaper" in the backseat, and my dad had found a rotten banana in the trunk (wtf)
They obviously don't care about the inside of their vehicles.
So 2 weeks go by and car still wasn't repaired... I drove down today with the loaner car, another 137 miles that is, only to find out that these f@ckheads are charging me for a dent in the side of the car that they all KNEW was there...
I got extremely pissed off and said f@ck it and sat in my car while they went over the paperwork... During that time, the stupid lady that overlooks the cars did a "3 second look-around" to another car that was brought in (also a loaner) I remembered seeing her go straight to the Loaner car that I was driving, driverside door and look at the faulty area(as if she knew it was already there)...
I brought that up, and she preceded to get offended (i felt like calling her a stupid b!tch, but held my tongue). Then the Supervisor, Manager, (stupid B!tch), and the person who was incharge of my vehicle preceded to argue about the level of service I had received... They all blamed ME for the fact that AH had sent them the WRONG part, and the fact that I lived so far away (wtf)... I finally said F@ck it and paid their stupid bodywork estimate so I could go on with the rest of my day...
I cannot f@cking believe this crap... Should I call the Acura center or something? This is definelty wrong, and cannot be legal under any circumstances...
They will never have my service again, I will go to bakersfield next time...
What would you guys do, any suggestions?
They notified me that the fuse block was melted, and it needed to be replaced... I agreed.
So they told me they were going to order the part on monday (it was a saturday when I dropped my car off for them to look at it.) I had to drive another 137 miles to hear that American Honda had sent them a fuse block for a TL and not a TSX... I told them it was impairative that my car be fixed ASAP... They offered me a loaner as to which I agreed... I looked over the loaner the best could in the blistering sunlight...
After I get home my girlfriend found a "dirty diaper" in the backseat, and my dad had found a rotten banana in the trunk (wtf)
They obviously don't care about the inside of their vehicles.
So 2 weeks go by and car still wasn't repaired... I drove down today with the loaner car, another 137 miles that is, only to find out that these f@ckheads are charging me for a dent in the side of the car that they all KNEW was there...
I got extremely pissed off and said f@ck it and sat in my car while they went over the paperwork... During that time, the stupid lady that overlooks the cars did a "3 second look-around" to another car that was brought in (also a loaner) I remembered seeing her go straight to the Loaner car that I was driving, driverside door and look at the faulty area(as if she knew it was already there)...
I brought that up, and she preceded to get offended (i felt like calling her a stupid b!tch, but held my tongue). Then the Supervisor, Manager, (stupid B!tch), and the person who was incharge of my vehicle preceded to argue about the level of service I had received... They all blamed ME for the fact that AH had sent them the WRONG part, and the fact that I lived so far away (wtf)... I finally said F@ck it and paid their stupid bodywork estimate so I could go on with the rest of my day...
I cannot f@cking believe this crap... Should I call the Acura center or something? This is definelty wrong, and cannot be legal under any circumstances...
They will never have my service again, I will go to bakersfield next time...
What would you guys do, any suggestions?
05-23-2008, 07:23 PM
#2
Sell the TSX
Buy an Infiniti, BMW, Audi, Lexus, etc..................................
This is 335izine, after all.
Buy an Infiniti, BMW, Audi, Lexus, etc..................................
This is 335izine, after all.
05-23-2008, 07:31 PM
#3
black on black 04 TL 6MT
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you honestly couldn't find another Acura dealer closer?
driving 130+ miles was the first mistake.
you mentioned that you looked over the car in the blistering sunlight but didn't see the diaper in the back seat?
i agree with you though, that is horrible service. maybe contact a rep? but seriously, find a closer dealership.
driving 130+ miles was the first mistake.
you mentioned that you looked over the car in the blistering sunlight but didn't see the diaper in the back seat?
i agree with you though, that is horrible service. maybe contact a rep? but seriously, find a closer dealership.
05-23-2008, 07:39 PM
#4
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I've NEVER had a bad experience at an Acura dealership. Call Acura Client Services asap
05-23-2008, 07:48 PM
#7
Originally Posted by Ken1997TL
I've NEVER had a bad experience at an Acura dealership. Call Acura Client Services asap
Originally Posted by The Dougler
he expected to get serious answers in Ramblings 
Bring them bacon, they will fix after that.
Bring them bacon, they will fix after that.
&
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05-23-2008, 09:04 PM
#9
Originally Posted by Ron Burgundy
You should have signed a different name on the cc slip and called to contest the charge once it appeared on your cc statement...
Oh wait, he bought an Acura..... nevermind
05-23-2008, 09:52 PM
#11
Originally Posted by naria01
What would you guys do, any suggestions?
05-24-2008, 12:43 AM
#13
In the Mid-South meow
iTrader: (2)
Acura of Peoria (Phoenix) FTL as well. No good Acura dealership chicken f*ckers! (Farva voice)
05-24-2008, 01:33 AM
#15
The Third Ball
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Its riverside...anyone really shocked to hear this? I'm not.
05-24-2008, 02:26 AM
#19
I can't figure out how Acura service has been so lame, they should be kissing our feet in praise instead of acting like arrogant aholes. Luckily after my 3rd dealer I have found a service writer that kicks ass, I hope he doesnt leave before I sell the car.
05-24-2008, 11:33 AM
#20
Cruisin'
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Originally Posted by sol_da_man
you honestly couldn't find another Acura dealer closer?
driving 130+ miles was the first mistake.
you mentioned that you looked over the car in the blistering sunlight but didn't see the diaper in the back seat?
i agree with you though, that is horrible service. maybe contact a rep? but seriously, find a closer dealership.
driving 130+ miles was the first mistake.
you mentioned that you looked over the car in the blistering sunlight but didn't see the diaper in the back seat?
i agree with you though, that is horrible service. maybe contact a rep? but seriously, find a closer dealership.
And it IS the closest dealership...
05-24-2008, 11:35 AM
#21
Cruisin'
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Originally Posted by Dan
135 miles from Riverside, CA and not a closer Acura dealer? Where the hell do you live???
I live in Ridgecrest CA... The Riverside Dealer is a little closer than the Bakersfield Dealer... Ill try them next time...
05-24-2008, 11:36 AM
#23
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Originally Posted by naria01
I live in Ridgecrest CA... The Riverside Dealer is a little closer than the Bakersfield Dealer... Ill try them next time...
And if i remember correctly, Bakersfield is closer...
05-24-2008, 11:36 AM
#24
Cruisin'
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Originally Posted by vetalik
throw some cheese on all their cars in the lot followed by bacon 
i'm getting hungry
i'm getting hungryI was thinking Bologna and eggs!!! Or McDonald's Hamburger Patties
05-24-2008, 11:38 AM
#25
Cruisin'
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Originally Posted by Ken1997TL
Jesus... China Lake, havent been there in a while..
And if i remember correctly, Bakersfield is closer...
And if i remember correctly, Bakersfield is closer...
Lol, yeah I'm getting good money there... Defense Contactor!
Traffic wise, Bakersfield is further... Been there 3 times "when I had my Civic"
05-24-2008, 11:39 AM
#26
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Originally Posted by naria01
Lol, yeah I'm getting good money there... Defense Contactor!
Traffic wise, Bakersfield is further... Been there 3 times "when I had my Civic"
Traffic wise, Bakersfield is further... Been there 3 times "when I had my Civic"
05-24-2008, 11:41 AM
#27
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Originally Posted by Ken1997TL
Cool, I'll go out on a limb and just assume Navy
A lot of new crap to learn
05-24-2008, 11:44 AM
#28
8AT > 6MT
wow...i'm surprised you paid...i would have said fuck off....i didn't create the dent...show the pics that the dent wasn't there before....show me documentation that no dent was found on the car previously...it's all he said she said....
05-24-2008, 11:45 AM
#29
Suzuka Master
Originally Posted by naria01
First off, if I could find a closer dealership, I would have gone there... The diaper was UNDER the seat when I checked the car... C'mon now, you agreeing with Acura on this one?
And it IS the closest dealership...
And it IS the closest dealership...
PS. I wouldnt have payed for a dent unless you signed something saying it wasnt there when you took it. Let them prove it, you don't have to.
05-25-2008, 04:02 PM
#35
COME AT ME BRO!
wow sounds like yuou need to join our 335 club here at bimmerzine. However, there is an entrance fee into the club, which include bacon, daily pictures as to what you were doing all day( along with a journal), also you must not be a tree goat or a llama (I think this is going to be your hardest part, seeing as how you are well on your way), and last you must call astro a a bad name 100 times in separate P.M's.. then if we like you, you can join
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