Who received the higest customer satisfaction?

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Old May 21, 2009 | 01:40 PM
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msl82's Avatar
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Who received the higest customer satisfaction?

Would you recommend your car to a friend? Of course, we'd encourage you to conduct more thorough research before investing tens of thousands in a new car - we can even recommend a good website - but millions of Americans do ask friends, neighbors and co-workers "how do you like your new car?" when considering purchase. Auto industry research firm Auto Pacific did the same, asking 25,000 new car owners whether they were satisfied with their recent purchase. The result?
In a press release, the company writes, "For the second straight year, Cadillac ranks highest among new car owners, taking the Highest Satisfaction Brand honors even with the turmoil surrounding General Motors and the industry as a whole." Hyundai won the "Rising Star" award for the biggest jump, leaping over 11 other brands to sit in the top five for the first time.

The results come from a survey that, according to Auto Pacific, considers "48 separate categories that objectively measure the ownership experience."


If you're looking to buy the specific vehicle that leaves customers most satisfied, be prepared to part with some cash. Motor Trend reports, "The vehicle gaining the most satisfied customers for MY2009 was the Lexus LS series sedan, which bested the industry average by 99 points. Top truck or SUV honors went to the Cadillac Escalade."


The full list of winners is below, though, reading it, we'd quarrel with some of Auto Pacific's categories. The Hyundai Sonata is a premium midsize car while the Ford Fusion is just a midsize car? The Scion tC is sporty?


PASSENGER CARS

Premium Luxury Car: Lexus LS


Aspirational Luxury Car: Hyundai Genesis


Luxury Large Car: Lincoln Town Car


Luxury Mid-Size Car: Lexus ES


Premium Mid-Size Car: Hyundai Sonata


Mid-Size Car: Ford Fusion


Image Compact Car: Toyota Prius


Compact Car: Mitsubishi Lancer


Economy Car: Honda Fit


Sports Car: Porsche 911


Sporty Car: Scion tC


LIGHT TRUCKS

Large Pickup: Dodge Ram 1500


Compact Pickup: Ford Explorer Sport Trac


Luxury Sport Utility: Cadillac Escalade


Large Sport Utility: Chevrolet Tahoe


Premium Mid-Size Sport Utility: Ford Explorer


Mid-Size Sport Utility: Jeep Liberty


Luxury Crossover SUV: Land Rover LR2


Large Crossover SUV: Mazda CX-9


Premium Mid-Size Crossover SUV: Toyota Venza


Mid-Size Crossover SUV: Volkswagen Tiguan


Compact Crossover SUV: Kia Sportage


Minivan: Toyota Sienna


http://autos.yahoo.com/articles/auto...NjYWQtb3duZXJz
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Old May 21, 2009 | 01:42 PM
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Some interesting winners.
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Old May 21, 2009 | 01:48 PM
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I am surprised how Camry and Accord are not listed there.
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Old May 21, 2009 | 01:53 PM
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the trucks are a bunch of crap buckets
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Old May 21, 2009 | 01:54 PM
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I like the sport track explorers a buddy of mine has one. It sucks gas pretty bad though.
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Old May 21, 2009 | 02:53 PM
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Originally Posted by msl82
I am surprised how Camry and Accord are not listed there.
According to TrueDelta:

Among 2008s, the Chevrolet Malibu and Ford Fusion continue to have virtually identical scores to the Honda Accord.
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Old May 21, 2009 | 03:02 PM
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interesting
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Old May 22, 2009 | 12:22 AM
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wow only 1 honda?
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Old May 22, 2009 | 03:38 PM
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stright-(paint)balling's Avatar
socialism= the suck
 
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Originally Posted by Josh99CL
I like the sport track explorers a buddy of mine has one. It sucks gas pretty bad though.
it might be laid out well but Ford,GM and Chrysler until they get their act together i refuse to buy one of their cars just due to everyone fighting internally. clear from the CEO/Stockholders clear down to the floor workers. I'm a floor worker at Honda and can tell you when management lays into us our quality slides for that day.
my dad retired from Honda. he worked there for 30 years. he said the same happened when he was out there. quality went down on days the big boys "cracked the whip"
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Old May 22, 2009 | 05:12 PM
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Definitely some interesting picks...
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Old May 22, 2009 | 05:37 PM
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interesting.......
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Old May 22, 2009 | 06:03 PM
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Bunch of Lexus ... that part i understand; but none Acura ? my friends/co-workers/neighbors must be sleeping when I preach/brag to them about my rides .. LOL
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