mystikk

So, a month and a half ago I sent the car in to get some motor mount work done. Some of the mounts were basically cracked in half and my car wouldn't run. Anyway, service rep at my Acura dealer [ let's call him Mike ] told me they will honor the transmission warranty on it and will try to have it repaired through warranty. Few days later, Mike tells me the warranty company was giving him attitude about paying it and after a back-and-forth battle, was able to only have 2 mounts completely paid under warranty, then half of another. Heritage [ warranty company ] would reimburse me about $330 and I'd have to send in a work order of what they did as proof. I was told I'd get the check in 3-5 days through snail mail.

I give them a week and call Heritage since my money should've came by then. I was given a bullshit line about how they don't handle things like that, they don't cut the checks, they're just the agents. They didn't give me another number to call nor would they give me the names of the people who DO cut the check. I was told to wait a few more weeks for any activity. Fine.

Fast forward to now, I've had enough. As a college student, $330 is a lot of money and could pay for a bunch of things. I would like the money I was promised like .. right now. My parents are also flustered with the situation and call Heritage themselves and they got the same message I did, they don't handle the checks blah blah. They managed to get another number out of them to call, but the number was out of service. What a rip.

So now I'm out $330. Is there anything I can do to make Heritage pay up? I mean, if they said they'll reimburse me, they better do as they said they would.

pits200

Yes, scare them, this is a great tactic that I've employed in similar situations. (Something that happened once with Best Buy.)

1.) Tell them you are going to file a complaint with the Attorney General of that state. The Attorney General is required to follow up with every written complaint and will play arbitrator between you and the company. It may take some time if you actually have to go through all the steps but most companies cave before that time.

2.) Contacting the BBB. The BBB doesn't really do much but a report will be made on the company and this will become public information. Most companies don't want the negative publicity and will possibly do something to deter this from occurring.

Good luck, wish I could give you more help.

v6cord2k5

iTrader: (1)

I was also gonna suggest to threaten to call the BBB.

phile

+1 on the BBB.

Contacting the Attorney General or Division of Consumer affairs gets you nowhere. I reported a company once to the Division of Consumer affairs and never heard anything back. Took it to the BBB and got some answers within a week. State workers FTL!

mystikk

Thanks guys. I'll warn them about contacting the BBB, see if they shit their pants a little.

Will Y.

Also contact the State Dept of Insurance, if the state has one.

Your last resort is a small claims lawsuit against Heritage.

Pure Adrenaline

iTrader: (2)

Insurance Commissioner and Attorney General's office.

Street Spirit

Where/how did Mike get the info that they will cut you a check for the other mounts? Was it in writing somewhere? Who did he speak with? Is Mike willing to go to bat for you again and give them a call back?