I ordered a SMITTYBILT winch Sunday.


I called Monday, it was "processing"


I called Tuesday it was "processing"




After three days THMotorsports says they want 400 to ship the winch.






I never got a response from management.






They claim they have items in stock but then say it is being drop shipped from Smitty.






Avoid THM.

 

That's horrible. The shipping should have been advertised up front!

 

Hopefully you're able to dispute with your CC/bank & get the charge cancelled/reversed.

 

It says FREE SHIPPING IN BIG GREEN LETTERS!

 

Agreed & if you look at the page, it says FREE!

That is done, it's the wasted three days and fact they literally lied/refuse to acknowledge their mistake/that they messed me around.

 

How the hell did they try to reason they needed $400 to ship it? Obviously you told them the listing said free shipping, so color me confused

 

It says free, they accepted the order with 0 shipping, the order "processed" for three days as placed so I have no idea on what planet they can rationalize asking for anything let alone 61 under the price of the winch.

 

Add Autoplicity to the THM nightmare. I ordered the winch from them, similar thing happened. I paid their asking price that had again free shipping. They had it sitting in processing so I called. They said 75 to ship. I argued and finally said fine, then they said 55 more for the winch. I said f00k you.




WTF????




Also, turns out they are the same company.

 

Ohh man, that is some funny shit!

 

It really is hilarious!

 

Hilarious, but shitty at the same time.

 

I'd be lmao if it happened to someone else.

 

keep in mind, none of these guys actually have anything in stock. All is drop shipped from manufacturer or another distributor

 

That's totally fine, I don't mind drop shipping, but if the seller is offering free shipping, they can't come back and ask for more shipping, that's deceptive.

 

totally, but they probably got hit with an unexpected charge from that.

 

Their problem...They advertise free shipping...customer service dictates they eat that cost.

 

I agree it's their problem. They should know what it will cost them in the end to sell the product thru them to make any profit. Fuck em if they can't honor their "advertised" price!

 

Agreed, all part of doing business, you can't just pass off the 'unexpected' charge to the consumer.


Change your page to reflect said unexpected cost then

 

I wouldn't be surprised if the law dictated that as well.

 

I got the winch, from Autoanything for 1.00 less. No muss no fuss, just ordered and it came.

It was drop shipped from Smitty, to me proving the price was not unreasonable.