Another JiffyLube Nightmare ..
Thread Starter
Joined: Jul 2007
Posts: 6,976
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From: San Diego
My friend finally got a hold of the JiffyLube manager and explained what happened. JiffyLube signed an agreement to cover the cost of the inspection and damages caused by their carelessness! WOO 
I told my friend to push for a new transmission :wink:

I told my friend to push for a new transmission :wink:

If you get a chance, let us know if the crankcase has new oil, or if it was overfilled like Hapa conjectured.
glad that the manager did the right thing! it's odd that i just came across this thread. I just spoke to a buddy of mine with a 2000 TL that just traded it in for a brand new accord because he said after he took it to midas all of the dash lights came on and it was driving very poorly. he suspected that midas ruined the car somehow, but couldnt figure out how or why it happened. I think he just finally gave up and traded it in.
I didnt realize how common these stories are. I also suspected a tire place of ruining my transmission after an oil change and tire rotation on my 02 TL-S years ago. The transmission ended up spilling all of its fluid on i-95 on a drive to New Jersey, and Acura said there was a hole somewhere and it wasnt a clutch pack issue.
I didnt realize how common these stories are. I also suspected a tire place of ruining my transmission after an oil change and tire rotation on my 02 TL-S years ago. The transmission ended up spilling all of its fluid on i-95 on a drive to New Jersey, and Acura said there was a hole somewhere and it wasnt a clutch pack issue.
Didn't think JL would give in that easily. That's very good news.Now let's see if a new trans is in your friends future.....
I took my 3G for an oil change at the local car wash. Was there next to him while he was draining the oil and filling it, $65 for 5w-20 synthetic oil with included free car wash. It drives waaaay better than the BS oil the dealer uses (Hmmm.....bulk oil anyone?). I used to do mine but the savings and hassle just not worth it. Oil nowadays is around $6.99/qt plus filter....not to mention my time and the hassle of putting all the tools and disposing of the oil. I don't have any autozone near me nor is the drive worth with gas at $4 plus a gallon.
An old thread but I guess I can share a story. One of our family fried's daughter took her Lexus SUV to Jiffy lube for an oil change. The work was done and she drove off. After a short block, low oil appeared on the dash and something wasn't right. The guys at the shop drained oil but never filled it! I don't know what happened at the end but I think she made them make things right.
Thread Starter
Joined: Jul 2007
Posts: 6,976
Likes: 3,292
From: San Diego
@TylerT Since the thread is bumped, you ever found out and still remember what happened with the 2009 Outback?
Another Jiffy lube story
One of my old friends was always very skeptical about trusting quick lube places and it paid off. He owned 2003 Corolla S and liked to write his initials on oil filters. One time he took his car for an oil change and upon taking it back, looked at the filter and saw his initials there! He was very angry and turned around and went back in. As time goes by, I remember these stories and smile but at that moment it was very serious. I don't think people that work in these places know cars, they were probably showed what to do and how to do without full understanding the importance of an oil change. One top of that some people say that employees try to up sell you stuff that your car doesn't even need.
One of my old friends was always very skeptical about trusting quick lube places and it paid off. He owned 2003 Corolla S and liked to write his initials on oil filters. One time he took his car for an oil change and upon taking it back, looked at the filter and saw his initials there! He was very angry and turned around and went back in. As time goes by, I remember these stories and smile but at that moment it was very serious. I don't think people that work in these places know cars, they were probably showed what to do and how to do without full understanding the importance of an oil change. One top of that some people say that employees try to up sell you stuff that your car doesn't even need.
My two JiffyLube stories are
1) ~17 years ago colleagues wife took her Subaru to JL for a engine oil/filter change. One week later while driving in rush hour traffic the oil warning light comes on, takes her several minutes to get to the shoulder. Colleague drives out and looks underneigh sees no drain bolt, the JL mechanic put it on but apparently didn't tighten it. Engine was ruined, took several months and dozens of phones calls to get JL to replace the engine (Subaru rebuilt long block).
2) Friend had JL change the oil in his Accord. Not sure if this was a coincedence but his rear main seal blew out on the drive home. He things JL use some vacuum pump to remove the oil quicker. Couldn't prove anything so he had to drop the transaxle and replace the rear main himeself. Not fun weekend task.
JL, never have been there or recommended anyone go there.
1) ~17 years ago colleagues wife took her Subaru to JL for a engine oil/filter change. One week later while driving in rush hour traffic the oil warning light comes on, takes her several minutes to get to the shoulder. Colleague drives out and looks underneigh sees no drain bolt, the JL mechanic put it on but apparently didn't tighten it. Engine was ruined, took several months and dozens of phones calls to get JL to replace the engine (Subaru rebuilt long block).
2) Friend had JL change the oil in his Accord. Not sure if this was a coincedence but his rear main seal blew out on the drive home. He things JL use some vacuum pump to remove the oil quicker. Couldn't prove anything so he had to drop the transaxle and replace the rear main himeself. Not fun weekend task.
JL, never have been there or recommended anyone go there.
My two JiffyLube stories are
1) ~17 years ago colleagues wife took her Subaru to JL for a engine oil/filter change. One week later while driving in rush hour traffic the oil warning light comes on, takes her several minutes to get to the shoulder. Colleague drives out and looks underneigh sees no drain bolt, the JL mechanic put it on but apparently didn't tighten it. Engine was ruined, took several months and dozens of phones calls to get JL to replace the engine (Subaru rebuilt long block).
2) Friend had JL change the oil in his Accord. Not sure if this was a coincedence but his rear main seal blew out on the drive home. He things JL use some vacuum pump to remove the oil quicker. Couldn't prove anything so he had to drop the transaxle and replace the rear main himeself. Not fun weekend task.
JL, never have been there or recommended anyone go there.
1) ~17 years ago colleagues wife took her Subaru to JL for a engine oil/filter change. One week later while driving in rush hour traffic the oil warning light comes on, takes her several minutes to get to the shoulder. Colleague drives out and looks underneigh sees no drain bolt, the JL mechanic put it on but apparently didn't tighten it. Engine was ruined, took several months and dozens of phones calls to get JL to replace the engine (Subaru rebuilt long block).
2) Friend had JL change the oil in his Accord. Not sure if this was a coincedence but his rear main seal blew out on the drive home. He things JL use some vacuum pump to remove the oil quicker. Couldn't prove anything so he had to drop the transaxle and replace the rear main himeself. Not fun weekend task.
JL, never have been there or recommended anyone go there.
In my area, the same spot used to be JiffyLube but a year ago I saw that it became Valvoline Instant Oil Change. I wonder if it is any better than JiffyLube?(not that I am planning to take my car there any time soon)
It's not just JL, it's Walmart too. My wife (then GF) told me she was going to get her oil changed then head over. When she arrived I asked her where she got her oil changed. She said WM. Out of pure instinct (and an abundance of oil smell coming from her car) I popped the hood to make sure they put the oil cap back on and in fact they did not. There was oil splatter everywhere but amazingly the oil cap was sitting right on top of the intake manifold. That was the last oil change she ever had done to any of her cars. I took it over from there.
I used to work at Jiffy Lube. There were many times the managers would sell additional services to customers and then come out to the bays and tell us not to do the actual work. I only lasted there about 3 months.
^ 
Fun story about one of the few times that an additional service was sold to a customer and the work was actually performed. A woman in her early 20s came in for an oil change on a 3 series IIRC. The manager sold her on a coolant service. She apparently called her father who freaked out and showed up at the store within minutes to tell us to stop working on it. The problem was we had already drained the coolant. He didn't care. He was adamant that he was not paying for the coolant service, only the oil change. So we did what he asked - finished up the oil change and closed the cooling system back up. He drove that car off with zero coolant in it. Every now and then I wonder what happened to it.
Unfortunately, there were many times that management would upsell people that knew nothing about cars on services they didn't need. This was just one of the occasions that sticks out in my mind.
Also - forgetting to reinstall the oil cap was a big thing at the store I worked at. Not sure why it was so difficult... I was the grease monkey in the lower bay that got hot oil running down my arms and fuel sprayed in my eyes anytime we did a fuel filter - the idiots upstairs never understood that if you crack open the fuel cap, it'll depressurize the system and make my job a lot easier.

Fun story about one of the few times that an additional service was sold to a customer and the work was actually performed. A woman in her early 20s came in for an oil change on a 3 series IIRC. The manager sold her on a coolant service. She apparently called her father who freaked out and showed up at the store within minutes to tell us to stop working on it. The problem was we had already drained the coolant. He didn't care. He was adamant that he was not paying for the coolant service, only the oil change. So we did what he asked - finished up the oil change and closed the cooling system back up. He drove that car off with zero coolant in it. Every now and then I wonder what happened to it.
Unfortunately, there were many times that management would upsell people that knew nothing about cars on services they didn't need. This was just one of the occasions that sticks out in my mind.
Also - forgetting to reinstall the oil cap was a big thing at the store I worked at. Not sure why it was so difficult... I was the grease monkey in the lower bay that got hot oil running down my arms and fuel sprayed in my eyes anytime we did a fuel filter - the idiots upstairs never understood that if you crack open the fuel cap, it'll depressurize the system and make my job a lot easier.
Last edited by civicdrivr; Aug 26, 2020 at 10:19 AM.
^ 
Fun story about one of the few times that an additional service was sold to a customer and the work was actually performed. A woman in her early 20s came in for an oil change on a 3 series IIRC. The manager sold her on a coolant service. She apparently called her father who freaked out and showed up at the store within minutes to tell us to stop working on it. The problem was we had already drained the coolant. He didn't care. He was adamant that he was not paying for the coolant service, only the oil change. So we did what he asked - finished up the oil change and closed the cooling system back up. He drove that car off with zero coolant in it. Every now and then I wonder what happened to it.
Unfortunately, there were many times that management would upsell people that knew nothing about cars on services they didn't need. This was just one of the occasions that sticks out in my mind.
Also - forgetting to reinstall the oil cap was a big thing at the store I worked at. Not sure why it was so difficult... I was the grease monkey in the lower bay that got hot oil running down my arms and fuel sprayed in my eyes anytime we did a fuel filter - the idiots upstairs never understood that if you crack open the fuel cap, it'll depressurize the system and make my job a lot easier.

Fun story about one of the few times that an additional service was sold to a customer and the work was actually performed. A woman in her early 20s came in for an oil change on a 3 series IIRC. The manager sold her on a coolant service. She apparently called her father who freaked out and showed up at the store within minutes to tell us to stop working on it. The problem was we had already drained the coolant. He didn't care. He was adamant that he was not paying for the coolant service, only the oil change. So we did what he asked - finished up the oil change and closed the cooling system back up. He drove that car off with zero coolant in it. Every now and then I wonder what happened to it.
Unfortunately, there were many times that management would upsell people that knew nothing about cars on services they didn't need. This was just one of the occasions that sticks out in my mind.
Also - forgetting to reinstall the oil cap was a big thing at the store I worked at. Not sure why it was so difficult... I was the grease monkey in the lower bay that got hot oil running down my arms and fuel sprayed in my eyes anytime we did a fuel filter - the idiots upstairs never understood that if you crack open the fuel cap, it'll depressurize the system and make my job a lot easier.
I feel bad for the employees that are car guys working at these shops and getting a bad rep for it and having to service cars in an unethical way. Some of these things you had to do probably made you cringe, eh?
I can relate. Kind of like me prepping cars at a tunnel wash. I'm literally dunking a boars hair brush in carwash soap, then vigorously rubbing the front bumper, windshield, mirrors and the entire back of the car. I know it's swirling the paint like a mothafucker, but, the customer pretty much doesn't care.
What makes it so odd for me is that being detailed oriented, I notice this.
There will soon be a day I'm profiting by causing the damage at the carwash, then fixing it with paint correction on my side hustle. LOL wax on wax off, I guess.
Want the job done right (if you know what you are doing), do it yourself or learn.
My friend had a "factory" Porsche RS short-shift kit installed and a set of Bilstein coil-overs and swaybars. They (an independent Porsche shop) did this to a friend's Porsche 993. This was noticed as my friend was selling the Porsche 993 to the new owner. Both were in attendance. I was there to witness the PPI being done on the car and when I saw that, I walked right into the shop to take pics.
This is my Porsche 993 and what it should look like...
This is what some clown did to my friend's Porsche 993. The bozo had no effing clue what he was doing. If you do not flip the bushings in the shifter box by 180°, the whole shifter linkage will hang low, at which point the tunnel cover no longer fits. So the idiot takes a Sawzall and cuts the metal tunnel cover. Problem solved.
And notice the rubber boot isn't attached to the shifter box. Good thing it was not my car because he'd be picking himself off the ground.
The new owner who I am still in touch with years later immediately got a new tunnel cover and did the shifter mod himself. It all fits if you know what you are doing.
Thread Starter
Joined: Jul 2007
Posts: 6,976
Likes: 3,292
From: San Diego
Ooooooof.
Granted, my S4 is not a 993 Porsche .. but I definitely treat it the same & have not brought it to a shop for this exact reason.
It's a headache finding the time servicing my own car but, at least I know it's done right and/or if I fuck it up, it's all on me
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Granted, my S4 is not a 993 Porsche .. but I definitely treat it the same & have not brought it to a shop for this exact reason.
It's a headache finding the time servicing my own car but, at least I know it's done right and/or if I fuck it up, it's all on me
.
I remember taking my first car, an Acura CL, to the dealer for an oil change. This dealer is extremely nice and goes above and beyond to help, plus they charge less than JL the majority of the time. I had just done something to the CL and the service manager came out to check it out when I heard a little metallic noise under the hood so we popped it. Come to find out, they left the oil cap sitting on the engine and it had fallen off; guys were super embarrassed and hooked me up with a ton of free oil changes.
Yes, I know they could have destroyed my engine and I'm sure you're asking why I would bring it back for more oil changes but everyone messes up, JL just seems to do it more
Yes, I know they could have destroyed my engine and I'm sure you're asking why I would bring it back for more oil changes but everyone messes up, JL just seems to do it more

Trust me, home builders are no different. You have to be there to confirm everything is done right. I was there daily and got the key when the doors went it.
Like everything, it is all about the money. I like saving mine.
But I did build my garden shed and it is built "right". None of this pre-fab shit.
Like everything, it is all about the money. I like saving mine.
But I did build my garden shed and it is built "right". None of this pre-fab shit.
Last edited by Tech; Nov 2, 2020 at 05:25 PM.
Trust me, home builders are no different. You have to be there to confirm everything is done right. I was there daily and got the key when the doors went it.
Like everything, it is all about the money. I like saving mine.
But I did build my garden shed and it is built "right". None of this pre-fab shit.
Like everything, it is all about the money. I like saving mine.
But I did build my garden shed and it is built "right". None of this pre-fab shit.
I remember working at a dealership in my younger days and the things I saw, you would want to puke. Some mechanic trying to get some old rusted onto-the-hub-flange brake discs off the car and he is pounding the disc with a large hammer full force. Well thank you for shortening the life of my front wheel bearings instead of using a puller and a bit more time.
I ended up talking cars with a driver I met in the parking lot some weeks ago. He had it in at a dealership. Lift pad wasn't placed right and put a nice dent in the rocker panel. He was not thrilled.
Tell me about it.
I had to fix two plumbing leaks within the first year of moving into a new house. Both due to a tradesman that had no clue. Could get into the details, but life is short.
Two years ago, I installed my own power vent hot water tank (all to code) and guess what, it is quiet. The previous unit installed when the house was built had the copper pipes vibrating against the power vent pipe, all because the idiot didn't want to use four extra feet of 1/2" copper pipe.
I had to fix two plumbing leaks within the first year of moving into a new house. Both due to a tradesman that had no clue. Could get into the details, but life is short.
Two years ago, I installed my own power vent hot water tank (all to code) and guess what, it is quiet. The previous unit installed when the house was built had the copper pipes vibrating against the power vent pipe, all because the idiot didn't want to use four extra feet of 1/2" copper pipe.

I had my house built back in 2017 by one of the top builders in my area.
Shortcuts were taken everywhere. Some I caught during the build, others I'm finding as I do more work in/around the house. My dream would be to build my own house from the foundation up - or at the very least, fully vet the contractors to do certain things. It's way too easy for builders to make a house look pretty while hiding shoddy workmanship.
I remember taking my first car, an Acura CL, to the dealer for an oil change. This dealer is extremely nice and goes above and beyond to help, plus they charge less than JL the majority of the time. I had just done something to the CL and the service manager came out to check it out when I heard a little metallic noise under the hood so we popped it. Come to find out, they left the oil cap sitting on the engine and it had fallen off; guys were super embarrassed and hooked me up with a ton of free oil changes.
Yes, I know they could have destroyed my engine and I'm sure you're asking why I would bring it back for more oil changes but everyone messes up, JL just seems to do it more
Yes, I know they could have destroyed my engine and I'm sure you're asking why I would bring it back for more oil changes but everyone messes up, JL just seems to do it more

The key is whether they care to make it right after the fact. I'm sure JL doesn't give a crap. Your dealership did seem to care, which is rare.
We have several VW dealers in my area, I only go to one of them because they have one service advisor and mechanic for any and all service related to the Golf R. I don't know why that's the case (not exactly an expensive exotic lol) but it's reassuring to always talk to the same two guys whenever I go in for anything.
Trust me, home builders are no different. You have to be there to confirm everything is done right. I was there daily and got the key when the doors went it.
Like everything, it is all about the money. I like saving mine.
But I did build my garden shed and it is built "right". None of this pre-fab shit.
Like everything, it is all about the money. I like saving mine.
But I did build my garden shed and it is built "right". None of this pre-fab shit.
As much as I don't want to agree, contractors are worse. I've spent 1.5 years redoing our house and have hired a plumber who showed for half the job and never returned along with a a guy to do the shower glass that took our deposit and told me two weeks and never showed. After a million texts and calls over the next four months and a lawyer call, I finally got my money back and the next guy was great but the majority suck.

I had my house built back in 2017 by one of the top builders in my area.
Shortcuts were taken everywhere. Some I caught during the build, others I'm finding as I do more work in/around the house. My dream would be to build my own house from the foundation up - or at the very least, fully vet the contractors to do certain things. It's way too easy for builders to make a house look pretty while hiding shoddy workmanship.
I've thought about that if you have family/close-friends in these areas, then you're set and may be less likely to get scammed/robbed/poorly-serviced:
Car (repair and sales), computer/tech, lawyer, medical, housing (sales/buy and contracting/handy man), travel agent.
Seems like these days everyone is after the quick dollar and quality/proper work is very hard to find these days. Sucks.
I'm not a home owner yet but I've read waaaay too many stories of house repair/project horrors as well. And of course for cars...even dealers are not that great many times....
Just had an issue with my furnace last weekend which is now 24 years old and the original unit when I bought the house new in 1996. Fixed it myself and saved at least $600 which is what it would have costed back in 2008 when I had the same issue. Cost? $5 and a bit of my time.













