CGO

Purchased 2012 TL sh-awd 6 years ago. Purchase experience was ok. Initial service experience was OK but very expensive. Transmission issues 2 years later were apparently a non issue as everything was in spec. Finally, my mechanic (not Acura) found a tech bulletin which I took to Kingston Acura. Ah must be new.... Lol as it was dated 12 months prior. I never went back for service.

Purchased 2019 RDX platinum elite with trailer hitch. They ordered the wrong hitch.

1 week later took car back in to get hitch on at 9am. 3pm ... We thought we'd get the missing parts earlier today but not.

1 week later another appointment for 9am. They extended to next day because of labour issues, apparently. Noon next day acuralink showed car still hadn't moved from its initial parking space. I dropped by to ask what is going on. I whoops. 5pm 2nd day hitch installed but they can't figure out why foot activated tailgate no longer works. I'm picking the car up tomorrow and never going back. I'll visit a Mississauga dealer I've had good experience with in the near future.

Beware of any Acura dealership piggy-backing on a Honda dealership for service.

CGO

And ... Beware Kingston Acura!

CGO

Kingston Honda that does the Kingston Acura service also never could service my wife's 2000 and 2005 Accords. She is now a happy 2016 Subaru Legacy owner with great service.