Has anyone who purchased received this or gotten a call to do a survey? I ask because I know its sometimes randomized and my dealer has offered me some accessories in exchange for a good survey.

I still haven't received anything in the mail after 3 weeks and I also have not received a call.

 

Apologies... posted in the wrong forum by accident, could this be moved to the general section?

 

Hi David, I got a call within the first week of service. They actually called me several times and I finally was in a position to answer. Phone survey lasted about 5 minutes and then they asked for my permission to send me a more detailed email survey.


The week, I also got a J.D. Powers survey via email.

 

Thanks. Do you recall the company that called you was it Acura or a contracted third party called Promark Research? Reason I ask is I have been hanging up on a survey company and now think it might have been for Acura... Silly me.

 

Hehe, I looked in my cell. The phone number was 989-790-3740. I never got a name on my caller ID, though, but found the number via a Google Search.


I'm sure Acura would get an independent company to collect feedback. That way you can be assured you're getting unbiased results. Might want to answer next time!

 

My phone identified that number as Acura. Who knows if it was spoofed or not?

I finally answered and completed the survey. Only got wine glasses and my Visa Debit card.

 

I get about 2 emails a week from Acura for some form of a survey or sale or something. I also got the phone survey.


Like you, my dealer suggested I falsify my responses to the survey to be all perfect. Apparently this is a common practice?

 

Yes, unfortunately it's a common practice for firms, especially car dealers, to almost literally beg buyers to give them perfect scores be them valid or not. Obviously dealers are rewarded by the factories for getting high survey scores and whether the scores are valid or not is irrelevant.

 

I have a Lexus, too, and I think the way that salesman handled it was good. He said, "If you can't give us an outstanding score on each item, please let me know before you return the survey so we can earn that score." I never had an issue, but I thought that was better than just pleading for a good score. I understand that the scores do have big financial implications for the dealer.

I preempted "the spiel" on the Acura by just saying if I could not give them a top score, they'd be the first to know.