MikeRadio

Acuralink routing has been working since I got my car. Today it says unable to connect to Acuralink. It will only route off the built in maps. Other Acuralink services like local search are working fine. Seems to just be routing. Anyone else having this issue? Mike

flybyglass

Check the pin light between the blue Acura link button and the red assist button. It should be and stay green. If red (sometimes it takes 15 minutes or so to turn red) it means no GPS is being transmitted to Acuralink. Therefore you may be able to call Acuralink but they or the system won't know the cars location. If this is the case, there is a service bulletin that covers the problem. Ultimately the TCU Module gets replaced.
http://www.urvi.net/forumfiles/SB/B15-017.PDF

Hey Casey

You may also want to check your Acuralink subscription. I just purchased my 2015 TLX last week but noticed that all the Acuralink subscriptions expired on 12/31/2015.

MikeRadio

All my subscriptions are up to date.

I will check that light in between tomorrow.... Everything was fine until today... And all other functions work (sending things to car nav, getting the mobiles dashboard info etc)

I doubt anything would need to be replaced on a brand new car... ANyone else having this issue? Someone on another forum said they had the same issue.

MikeRadio

I checked the light and after 15 mins in the car is stayed green... Didn't change. If it was a GPS issue I would think the "Local Search" acuralink function wouldn't work as that has to use GPS location of the car.. But that works fine.

Traffic flow shows fine also..... The ONLY issue is the server routing.

The setup>Info screens say my account is up to date as well...

Is anyone else having this issue?

youngTL

I dunno, my Acuralink is working fine up here in Canada for everything I use it for. I just haven't tried the nav routing using it (ever, in fact).

MikeRadio

Nav routing is when you turn server route to on in nav routing preferences.

sbillard

Today the same problem occurred for me. I don't know how often the Nav system tries to connect so I don't know if it was an intermittent issue. The message came and went. Often not popping up for up to 10 minutes at a time.

The AcuraLink "antenna" on the screen was full strength, the green light was on, the traffic indicator was green, and I was able to connect and talk to an AcuraLink person when I pressed the blue button. (I presume that means the subscription was considered up-to-date. I know I have about two more years on it.)

I described the problem to the AcuraLink rep but she was not much use--said I should talk to the dealer. So if it continues that is what I will do.

MikeRadio

The system connects when you input a route, change a route, or it recalculates a route. It also constantly gets traffic updates and re routes you.

None of this is happening.

Same with me.., everything is OK except the traffic connecting for routing... flow shows fine.

I pressed the button and they put me on hold then hung up on me.

I emailed my salesperson to check into this.... I don't know why nobody has noticed it at Acuralink or has done anything about it yet.

Anyone else having this issue please post it here.

Again, the routing through Acuralink ONOY takes place when you have Route Preferences> Server routing to ON... Otherwise it just uses the built in maps and nav without traffic or rerouting.

mojo_79

Mine wouldn't work at all last night. Every time I deviated from the suggested route it would recalculate and then a minute later it would tell me that it's "unable to connect to Acuralink". It did this several times on my trip.

This isn't the first time, seems to happen more than it should.

MikeRadio

This shouldn't be going on for days. Is it still the case today?

MikeRadio

Today I can't log in on the app or at www.acuralink.com Says unavailable

My app now says I have standard package...

What a mess

sbillard

WEB logon says "Temporarily not available"

Android app just has a spinning circle.

MikeRadio

iOS App lets me logon but doesn't seem to be able to connect to anything afterwards and says I only have the standard package.

I hope they get all this working again soon.

MikeRadio

Website seems to have come back... Dont know about traffic re routing.. Anyone know if that is fixed too?

NJToyMan

Traffic re-routing worked fine for me today. Driving in rush hour traffic, I did receive one or two pop-up messages that my route was updated by AcuraLink...

MikeRadio

Great!! Nice to see things fixed!