Did your salesman go over the feature and settings in your TLX? just watched Tesla delivery walkthrough and WOW.
I knew more about the car than the "salesman"?for a luxury brand they really need to educate their sales staff, having spent close to 45K, you would expect different experience.
The car is awesome but buying experience was terrible.

 

Mine went over everything--I had also previewed the manual since I had to wait 2 weeks for one to come in, so we had a good discussion on how everything worked. He sat in the back, wife and I up front, went over every switch and display while parked in the delivery area. He also had us link the phone while we were there. I've had a couple Lexus's, and it was similar to that delivery but Lexus is done by a delivery specialist where we buy, rather than the salesman.

 

My saleswoman was amazing. It was frigid the day I picked my car up and she went over all the features and asked if I had any questions. She even insisted on pointing out a few things she thought were important to know. As we concluded the discussion and I was about to drive home, she told me that if I had any questions in the future, she would even do a Facetime from inside a TLX on the lot to show me how the feature worked or how to adjust or whatnot.

I had also been over the digital owner's manuals so I had some idea of the features, but she was great and even called a few days later to ask if everything was OK.

 

No, that was probably the weakest point of my purchasing experience. The salesperson was rushing and he really did not know the vehicle as well as he should have....

 

Same with me - but I didn't care as I didn't really like the sales guy who was doing the walk through and I'm fine with learning stuff on my own.

 

Mine was in a hurry, he had another dude buying MDX, he really was inxeprienced. Acuras arent exactly cheap to hire people off the street to sell them. this dude had been on the job 2months.
I had bought Audi in 2008 people, dealrship, and the whole experience was more professional. They had very professional and knowledgable sales staff.

 

I am not making excuses for salespeople at delivery time but I do know that one of the problems is information overload. When I bought my 4G, the sales guy showed me all the goodies and I clearly remember getting glaze eyed real quick and didn't remember much of the walkthrough.

When I bought the TLX, I was handed my keys and got handshakes from the GM, sales manager, salesman and also a hug from the concierge (sweet and pretty lady). it was a different experience for me because I had so much lead time waiting on the arrival that I knew more of how stuff works than the salesman. Mine was the first SH-AWD Advance the dealership had sold.

I don't know why these sales people don't spend more time with customers though. Even if we forget, we still want the experience and exposure.

 

Mine went over everything in detail (maybe too much - heck, I just wanted to drive it). As Stew said about his 4G, it was much more than I could ever remember. On the other hand, at least it familiarized me with the various features, and he said he would be available in the future for questions - good job.

 

As Stew and others have pointed out, it's a balance between overload and good customer service. As I have had a lot of cars in the last few years including Acuras, I am familiar with many of the technologies. I also review the online manuals head of time, so have a pretty good basic knowledge ahead of the delivery. My salesman of the past 7 years is someone I know very well, and he focused on the new technologies and features I would not have experienced with previous cars. Most of us also need to play with things to really get to know them, (insert joke here) so you will never walk aways from the delivery knowing all things. If the salesperson also tells you to call or drop in with further questions, that's a good thing.

 

Shoot-in 2008, my salesman went through everything. He even set up my radio presets.

 

It's a car salesman. From a huge manufacturer. I wouldn't be surprised if some of them forget you a week after their commission check. When I went in, I knew more about it than the salesman. Goes to show you a lot of them aren't as technical as you think and use lines like "It goes really fast!" and "It's got leather!"

 

Agree, if it were a base Corolla with no tech then fine. But with all the features, dual screen layout, AWD setup, etc. I would think way more time would be used for training the staff and customer. But commission is commission. Sales is sales.