Delivery Experience
#1
Delivery Experience
Did your salesman go over the feature and settings in your TLX? just watched Tesla delivery walkthrough and WOW.
I knew more about the car than the "salesman"?for a luxury brand they really need to educate their sales staff, having spent close to 45K, you would expect different experience.
The car is awesome but buying experience was terrible.
I knew more about the car than the "salesman"?for a luxury brand they really need to educate their sales staff, having spent close to 45K, you would expect different experience.
The car is awesome but buying experience was terrible.
#2
Mine went over everything--I had also previewed the manual since I had to wait 2 weeks for one to come in, so we had a good discussion on how everything worked. He sat in the back, wife and I up front, went over every switch and display while parked in the delivery area. He also had us link the phone while we were there. I've had a couple Lexus's, and it was similar to that delivery but Lexus is done by a delivery specialist where we buy, rather than the salesman.
#3
My saleswoman was amazing. It was frigid the day I picked my car up and she went over all the features and asked if I had any questions. She even insisted on pointing out a few things she thought were important to know. As we concluded the discussion and I was about to drive home, she told me that if I had any questions in the future, she would even do a Facetime from inside a TLX on the lot to show me how the feature worked or how to adjust or whatnot.
I had also been over the digital owner's manuals so I had some idea of the features, but she was great and even called a few days later to ask if everything was OK.
I had also been over the digital owner's manuals so I had some idea of the features, but she was great and even called a few days later to ask if everything was OK.
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benjaminh (03-08-2015)
#5
Same with me - but I didn't care as I didn't really like the sales guy who was doing the walk through and I'm fine with learning stuff on my own.
#6
Mine was in a hurry, he had another dude buying MDX, he really was inxeprienced. Acuras arent exactly cheap to hire people off the street to sell them. this dude had been on the job 2months.
I had bought Audi in 2008 people, dealrship, and the whole experience was more professional. They had very professional and knowledgable sales staff.
I had bought Audi in 2008 people, dealrship, and the whole experience was more professional. They had very professional and knowledgable sales staff.
#7
I am not making excuses for salespeople at delivery time but I do know that one of the problems is information overload. When I bought my 4G, the sales guy showed me all the goodies and I clearly remember getting glaze eyed real quick and didn't remember much of the walkthrough.
When I bought the TLX, I was handed my keys and got handshakes from the GM, sales manager, salesman and also a hug from the concierge (sweet and pretty lady). it was a different experience for me because I had so much lead time waiting on the arrival that I knew more of how stuff works than the salesman. Mine was the first SH-AWD Advance the dealership had sold.
I don't know why these sales people don't spend more time with customers though. Even if we forget, we still want the experience and exposure.
When I bought the TLX, I was handed my keys and got handshakes from the GM, sales manager, salesman and also a hug from the concierge (sweet and pretty lady). it was a different experience for me because I had so much lead time waiting on the arrival that I knew more of how stuff works than the salesman. Mine was the first SH-AWD Advance the dealership had sold.
I don't know why these sales people don't spend more time with customers though. Even if we forget, we still want the experience and exposure.
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#8
Mine went over everything in detail (maybe too much - heck, I just wanted to drive it). As Stew said about his 4G, it was much more than I could ever remember. On the other hand, at least it familiarized me with the various features, and he said he would be available in the future for questions - good job.
#9
I am not making excuses for salespeople at delivery time but I do know that one of the problems is information overload. When I bought my 4G, the sales guy showed me all the goodies and I clearly remember getting glaze eyed real quick and didn't remember much of the walkthrough.
When I bought the TLX, I was handed my keys and got handshakes from the GM, sales manager, salesman and also a hug from the concierge (sweet and pretty lady). it was a different experience for me because I had so much lead time waiting on the arrival that I knew more of how stuff works than the salesman. Mine was the first SH-AWD Advance the dealership had sold.
I don't know why these sales people don't spend more time with customers though. Even if we forget, we still want the experience and exposure.
When I bought the TLX, I was handed my keys and got handshakes from the GM, sales manager, salesman and also a hug from the concierge (sweet and pretty lady). it was a different experience for me because I had so much lead time waiting on the arrival that I knew more of how stuff works than the salesman. Mine was the first SH-AWD Advance the dealership had sold.
I don't know why these sales people don't spend more time with customers though. Even if we forget, we still want the experience and exposure.
#11
Did your salesman go over the feature and settings in your TLX? just watched Tesla delivery walkthrough and WOW.
I knew more about the car than the "salesman"?for a luxury brand they really need to educate their sales staff, having spent close to 45K, you would expect different experience.
The car is awesome but buying experience was terrible.
I knew more about the car than the "salesman"?for a luxury brand they really need to educate their sales staff, having spent close to 45K, you would expect different experience.
The car is awesome but buying experience was terrible.
#12
I am not making excuses for salespeople at delivery time but I do know that one of the problems is information overload. When I bought my 4G, the sales guy showed me all the goodies and I clearly remember getting glaze eyed real quick and didn't remember much of the walkthrough.
When I bought the TLX, I was handed my keys and got handshakes from the GM, sales manager, salesman and also a hug from the concierge (sweet and pretty lady). it was a different experience for me because I had so much lead time waiting on the arrival that I knew more of how stuff works than the salesman. Mine was the first SH-AWD Advance the dealership had sold.
I don't know why these sales people don't spend more time with customers though. Even if we forget, we still want the experience and exposure.
When I bought the TLX, I was handed my keys and got handshakes from the GM, sales manager, salesman and also a hug from the concierge (sweet and pretty lady). it was a different experience for me because I had so much lead time waiting on the arrival that I knew more of how stuff works than the salesman. Mine was the first SH-AWD Advance the dealership had sold.
I don't know why these sales people don't spend more time with customers though. Even if we forget, we still want the experience and exposure.
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