I have a CPO 2009 TL SH-AWD, the maps had never been updated since it was new. I ordered the 2012 Red DVD Update and it arrived yesterday. I had a long drive this morning, so I figured I would let the update run during the drive, but every time I try to update it, it says the password is incorrect.

I called Navteq over lunch and was told that the update is not ready yet, that once it’s ready I will get a phone call and then I can update it. This makes no sense to me? How would they have shipped the DVD if it’s not ready yet? Is there some date logic in the code that will say it’s incorrect until a certain date? I am not receiving any sort of on-line updates, so I don’t see how it can be any more ready than what is on the disk. Has anyone else gotten the update and had a problem?

 

Perhaps it uses AcuraLink (which is satellite-based) to download something for the update? Keep us posted on when/if it ever works.

 

Maybe it knows that you aren't ready for it emotionally yet.

 

AcuraLink is not satellite-based and has nothing to do with it.
AcuraLink uses a cell-phone connection, which so far hasn't worked with my iPhone or Moto Atrix 4G.

Call Acura, not Navteq.

 

Wrong. AcuraLink uses the XM satellite to download info. The cellular connection is only used when you want to schedule a dealer appointment:

http://owners.acura.com/Model/Featur...delid=UA8F5CKW
http://owners.acura.com/Model/pdf/20...nk_Vehicle.pdf

 

Ya ok, GPS != Satellite/ AcuraLink.

Still, I don't think it's downloading anything. Too expensive.
Acuralink is basically XM, right?

I guess the VIN or the GPS/Receiver/Radio-Password are not correct.

 

Right, I never said GPS, I just said satellite-based, and correct, AcuraLink leverages the XM satellites. I have no clue what could be wrong with the OP's nav disc issue, but since AcuraLink is used for different communication methods, I figured it was worth a shot.

Maybe the OP gave the wrong VIN or password when he/she ordered the disc? Or the disc was someone programmed incorrectly?

 

I got a call from someone at NevTeq last night, they said they have been working around the clock since the disks started shipping and they realized they were programed incorrectly. Mine was one of the ones that got mailed before they pulled them.

Apparently, they generated incorrect codes for the disks, and have been trying to find out what the right codes were. The agent gave me a new code and told me to give it a try, this time it worked.

Apparently the first person I spoke to who was in some call center who told me the update was not ready, really meant NavTeq screwed up and didn't have a fix yet.

 

With all the chaos you could probably somehow get a couple of extra codes

 

Can you make copies for all of us? I have an CPO 09 tech package also, I'd love the update....

 

1. That is illegal and as such likely probably prohibited on the forum.
2. You can't copy the Navigation update discs. I don't remember if they are incrypted or just work with a single radio code but I don't think anyone successfully makes copies.

 

Oh okay, I thought it was freeware! It should be considering how much we pay for this these wonderful cars!

 

If it was freeware they wouldn't charge $150 for it. Plus you already asked recently about pirating it after saying you didn't want to spend the money on it.

Though I agree they should give free updates (or lower cost at least) not going to happen anytime soon.

 

Narc, Lets see your MS Word license.

 

You want to use my key to install it on your machine? Yeaaaaaaaaahhhh, nah.