XM reception problems

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Old May 21, 2007 | 05:50 PM
  #1  
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Angry XM reception problems

Today I noticed that my XM radio stopped working reliably; it cuts in and out all the time. I used to get only one NO SIGNAL message before on my way to/from work (two wide bridges next to each other); however, my signal was interrupted over 50 times and I had background noise almost all the time today.

I have an appointment with my dealer scheduled for tomorrow, but I just wanted to ask for opinions on the issue. Has anyone experienced this yet? Any idea what might be involved in fixing it?
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Old May 21, 2007 | 06:55 PM
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Yes. They are having a problem all over the place today. I called XM. The first clue was when I was on hold forever. I tried again later, at which time they confirmed a problem. Not sure, but I assume it is national or at least on the east coast.

If that's the only reason for your appointment, I'd go ahead and cancel, as they won't be able to fix it. XM is working on it. They said it would be a couple hours a couple hours ago. When I came home from dinner just now, it seemed better but not perfect.

Danged solar flares.
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Old May 21, 2007 | 07:07 PM
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Yes, the same thing happened to me this afternoon. Kept cutting in and out, just like you drove under a bridge. So it is not the fault of your car. Maybe it was sun spots. This morning on the way to work everything was fine.
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Old May 21, 2007 | 07:33 PM
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Same situation here in the DC area. I recently read where we will be going through a period of heightened sunspot activity that can interfere with satellite reception. I wonder how that might also impact on the car's navigation system? We might end up in Miami when we're headed for Cleveland!!
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Old May 21, 2007 | 07:57 PM
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I also experienced this problem today in the afternoon. Probably something going on with the XM service not the vehicles.
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Old May 21, 2007 | 08:00 PM
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West coast too
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Old May 21, 2007 | 08:17 PM
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Originally Posted by Annsue
Same situation here in the DC area. I recently read where we will be going through a period of heightened sunspot activity that can interfere with satellite reception. I wonder how that might also impact on the car's navigation system? We might end up in Miami when we're headed for Cleveland!!
Annsue, you're so darn smart! Now I have my excuse for running off to the beach for the weekend. "Honey, I hit go home on the Nav and I ended up in Miami Beach. I'll be home in a few days, tell the kids I love them".

I honestly thought that it was due to foliage getting thicker and blocking out the line of sight to the satellite. I just started to notice it today, I guess I'll just have to bear with it.....or hit the road real quick before they fix it!
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Old May 21, 2007 | 09:00 PM
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Same issue here with XM. Morning drive to work was fine; afternoon and late evening reception was cutting in and out.

RAR
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Old May 21, 2007 | 10:01 PM
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Same here in Arizona...kind of taking comfort in the fact that I'm not the only one.
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Old May 21, 2007 | 11:10 PM
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I guess I can sleep well too knowing that I am not the only one. Just out of the curiosity, I checked the radio few minutes ago and it was as bad as in the afternoon. Anybody tried to call XM and complain? Wonder if they could give a credit or extend a service for additional month free of charge?
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Old May 21, 2007 | 11:14 PM
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temp problem...

Originally Posted by mlody
I guess I can sleep well too knowing that I am not the only one. Just out of the curiosity, I checked the radio few minutes ago and it was as bad as in the afternoon. Anybody tried to call XM and complain? Wonder if they could give a credit or extend a service for additional month free of charge?
Temporary problem; XM anticipates a fix by Tuesday a.m.: - see http://www.xmradio.com/notices/signaldeg.xmc
Covered here as well: https://acurazine.com/forums/moderators-only-20/avatar-159669/.
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Old May 22, 2007 | 07:05 AM
  #12  
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Wow I thought it was just me... Glad its not something wrong with my car. Hopefully XM can fix this issue quickly.
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Old May 22, 2007 | 07:37 AM
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Yep, just happened to me this morning on my way to usual routes that doesn't cut in and out. I was going to make an appointment thinking perhaps my antenna is messed up. So when should this issue be fixed by XM?
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Old May 22, 2007 | 09:16 AM
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Previous message on the XM website stated that the problem would be fixed on Tuesday in the morning; however, it was not.
Below is the latest update from the XM website

XM Service Update
As many of you know, XM customers have experienced service outages or significantly degraded service since Monday mid-morning, May 21.
We quickly identified the problem and are working hard to return to our normal levels of service. The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday today (eastern daylight time).
XM apologizes for any inconvenience this has caused. For updates, please go to www.xmradio.com
In the meantime, you can enjoy many of our music channels on XM Radio Online (xmro.xmradio.com) if you are close to computer.
Again, we regret any inconvenience for not having your XM Radio service fully available.
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Old May 22, 2007 | 09:54 AM
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Thanks to all who contributed to this thread.

I am also having the same problem, and was about to go nuts.

I'll let the day play out and give them some time to resolve the issue; if it's still there tomorrow I might not be so nice!
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Old May 22, 2007 | 10:10 AM
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I went out from 7 - 8 PM EST yesterday and when I was in a wide open area without any foliage it seemed to hold a signal (not cut out) ok. However, the slightest bit of foliage within a 100 foot area seemed to cause the XM to cut out completely - at some poiints displaying "No Signal" on the LCD panel. I thought it was something wrong with my car, considering my voice commands for NAVI stopped working at the same time (HFL voice commands work as they should though). Glad it's an XM issue - not my car.
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Old May 22, 2007 | 12:02 PM
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OK in LA now...

XM seemed back to normal at 9:00 a.m. PDT driving through Los Angeles- no more cutting out when the car went under an overpass or big sign!
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Old May 22, 2007 | 01:23 PM
  #18  
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Originally Posted by Will Y.
XM seemed back to normal at 9:00 a.m. PDT driving through Los Angeles- no more cutting out when the car went under an overpass or big sign!
Seems to be working fine here in CT around 12 - 1ish when I was on the road.
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Old May 22, 2007 | 09:54 PM
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I haven't tried mine since earlier this morning. I will update you ladies tomorrow on my way to work

(NY area)
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Old May 22, 2007 | 10:23 PM
  #20  
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Mine worked fine on the way home tonight, except for the place where it always drops out.

If you folks want all the details, go read the forum at http://www.xmfan.com. As of this afternoon the main thread on this topic was 51 pages long.
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Old May 22, 2007 | 10:25 PM
  #21  
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Originally Posted by mlody
Previous message on the XM website stated that the problem would be fixed on Tuesday in the morning; however, it was not.
Below is the latest update from the XM website

XM Service Update
As many of you know, XM customers have experienced service outages or significantly degraded service since Monday mid-morning, May 21.
We quickly identified the problem and are working hard to return to our normal levels of service. The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday today (eastern daylight time).
XM apologizes for any inconvenience this has caused. For updates, please go to www.xmradio.com
In the meantime, you can enjoy many of our music channels on XM Radio Online (xmro.xmradio.com) if you are close to computer.
Again, we regret any inconvenience for not having your XM Radio service fully available.
good, just a software problem. I actually thought xm might have lost a satellite when this first started happening. Cant believe one sat impacts coverage so much.
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Old May 23, 2007 | 10:16 AM
  #22  
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Apparently XM is now offering subscribers a refund for the 2-days of problems. See this article: http://www.azcentral.com/business/co...edit23-ON.html

Go get your 87 cents!
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Old May 25, 2007 | 11:00 AM
  #23  
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I seem to be getting a buzzing noise coming from the front right speaker when listening to XM. The volume is set to about 30 and only takes place when tuned into the XM channels... it seems to have taken place after the outages. Anyone else having this issue?
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