Got a fitment problem? Something seem wrong? Long, inexplicable backorder? Funky part numbers received? Didn't get what you were expecting? ESPECIALLY, but not exclusively, if you ordered from Heeltoe Automotive?

Do us a favor...contact us.

949-295-1668. Leave a message if we don't answer.

support@heeltoeauto.com

We'll get back with you. We promise. We don't live with all the cold-calls and spam-emails we get by posting our contact all over the web for nothing. We do it to give you a point of contact for direct and immediate answers from an unbiased (we try...) source you can trust.


Don't struggle. Don't force things. Don't toss out your packaging quite yet. Don't be upset. Get an answer on the forum? Maybe. But calling a professional is much faster, easier, and informative. If we can't help you we will find help for you or at the bare minimum give you our very best and honest advice, even if you have a part we don't sell or you didn't buy from us.


While other vendors on other sites or other forums might have left you high and dry in the past, we don't do that. Heeltoe Automotive is here to help.


Why am I posting this thread? A recent case prompts us to, but in truth it happens more often than we prefer that customers take matters into their own hands rather than seeking support and oftentimes the results are mixed at best. We know mistakes or errors can happen and that people either live with their let-downs only to to give poor reviews or complaint months later to the last people that can help...anyone but the store they bought from. A bad review should not read like crying over spilled milk. It should be like not having a towel to wipe up the mess. We have towels.

Much of the time we think customers don't want to get in a conflict or argument, or don't think they will be taken care of (as if we would not share out towel). It is our number one pet-peeve (we totally will!). Sometimes we find out too late to help (milk is dry). Sometimes we need to get involved with a bad part or bad shipment and find out only when someone is flaming online (customer tried to clean up with cling wrap?). It is maddening to us.


Stop the cycle. Hold your vendors accountable. Look to us for help and service AFTER the sale; not just before. The forums, while entertaining, are very limited help when you get right down to solving your issue. Again, hold your vendors accountable. You know the people who do call us...they are the ones raving about us in these forums. Be them.

That is all.

Marcus

 

MrHeeltoe~
I have a dilemma that I'm not sure can be remedied, but may have a work-around...? I just bought a 2007 RDX Base ("Xena"). I sooo want to get a Navigation system/Reverse Camera for her, but have run into a brick wall (figuratively!). Is there no conversion available? What would you recommend?

I appreciate any feedback and/or referrals you can give. Thanks!

~Marquis

 

Explain to us what jack ass customer you came across. Details too

 

^That has nothing to do with this lol. The point is that if you spend your money at a place of business, hold them accountable to deliver what they said they would. How can any company know that they made a mistake unless they receive feedback from their customers? Good business relationships require good communication from all parties involved.

Marcus, I'm the kind of person that communicates with vendors until my questions are answered and don't leave them alone until I am satisfied. (Ask VLEDs.... LOL) You've helped me before and it has made my life super easy, thank you very much. I hope your post gets more people to reach out to you!

 

^ probably this guy

 

These guys are great and really do stand behind their products.