Attention: Anybody that has a UR lightweight pulley!
03-01-2013, 12:13 AM
#81
Hey UR, since you're on here replying to my thread, you should jump on here and reply to the 5 other people having this exact same problem with your product
http://www.drive.accord.net/forums/s...ad.php?t=72842
Just remove the period between drive and accord
http://www.drive.accord.net/forums/s...ad.php?t=72842
Just remove the period between drive and accord
03-01-2013, 12:32 AM
#82
Intermediate
So just to clear some things up, hindsight, yes I should have went to UR first before making this thread but I wanted to see if anybody else was having this same problem, which there was.
I was really discouraged to go to UR because if you go through XLR8's responses in this thread it felt like "nope, it's not the pulley, it's your tensioner, belt. we've sold over xxxxxxxxx of these pulleys without any problems" Not once did he suggest sending the pulley back to UR or Excelerate for examination. Earlier in the process I would have been more open to this.
*Edit
Actually yeah he did suggest sending it back, but that was today. A little too late.
I was really discouraged to go to UR because if you go through XLR8's responses in this thread it felt like "nope, it's not the pulley, it's your tensioner, belt. we've sold over xxxxxxxxx of these pulleys without any problems" Not once did he suggest sending the pulley back to UR or Excelerate for examination. Earlier in the process I would have been more open to this.
*Edit
Actually yeah he did suggest sending it back, but that was today. A little too late.
Thanks for the candidness, your honesty is welcome and much appreciated!!
We hope this makes everyone realize that it is usually best to go straight to the manufacturer. So at least for UR please speak directly with us with respect to any problems, concerns etc. XLR8 is our partner and they do a great job, this is not meant as any disrespect to them.
03-01-2013, 01:50 AM
#83
03-01-2013, 09:35 AM
#85
So just to clear some things up, hindsight, yes I should have went to UR first before making this thread but I wanted to see if anybody else was having this same problem, which there was.
I was really discouraged to go to UR because if you go through XLR8's responses in this thread it felt like "nope, it's not the pulley, it's your tensioner, belt. we've sold over xxxxxxxxx of these pulleys without any problems" Not once did he suggest sending the pulley back to UR or Excelerate for examination. Earlier in the process I would have been more open to this.
*Edit
Actually yeah he did suggest sending it back, but that was today. A little too late.
I was really discouraged to go to UR because if you go through XLR8's responses in this thread it felt like "nope, it's not the pulley, it's your tensioner, belt. we've sold over xxxxxxxxx of these pulleys without any problems" Not once did he suggest sending the pulley back to UR or Excelerate for examination. Earlier in the process I would have been more open to this.
*Edit
Actually yeah he did suggest sending it back, but that was today. A little too late.
Also, you never contacted us directly. I'm not telekinetic. You posted on Acurazine about a noise you had. Typically a noise that you described is created by the tensioner or belt. Sorry for recommending that. And next time I'll encourage my customers to remove the pulley and send it into UR first, before trying anything else, so that they're not "discouraged".
03-01-2013, 12:24 PM
#87
We didn't discourage you to go to UR. We simply tried to recommend some items that might need to be replaced based on our experience with this pulley and that vehicle. We have been in business 11 years and we don't just sell parts. We work on cars. We have a number of J32/J35 customers who have the factory pulley who have had bad serp belt tensioners or worn belts that can create a noise.
Also, you never contacted us directly. I'm not telekinetic. You posted on Acurazine about a noise you had. Typically a noise that you described is created by the tensioner or belt. Sorry for recommending that. And next time I'll encourage my customers to remove the pulley and send it into UR first, before trying anything else, so that they're not "discouraged".
Also, you never contacted us directly. I'm not telekinetic. You posted on Acurazine about a noise you had. Typically a noise that you described is created by the tensioner or belt. Sorry for recommending that. And next time I'll encourage my customers to remove the pulley and send it into UR first, before trying anything else, so that they're not "discouraged".
We are always open to our part/s being at fault, especially until we've seen the part/s. Unfortunately once we reach that point 99.9% of the time the problem was not on our end. The parts don't lie, they tell a very clear story and we hold fast to the story told by the part/s above all else. Our spotless reputation is not worth the cost of a defective part, so we have no reason to twist the facts. As stated previously we would need to see the part, the video's are only a very small part of the diagnosis process.
At this point I'm finished doing this whole back and forth with UR and XLR8, I feel like it's getting this thread off track of the real issue.
I'll post back in the summer months to let everyone know if I get the sound again with the OEM pulley. There are at least 6 other people having this exact same problem, there is a real problem with this pulley, whether or not it's just certain batch, weather conditions, etc. I don't know, but I'm sure this thread will climb the google ranks and now people know what to listen for. Summer is approaching and a lot more people will have their AC on. Let's see if this thread lives or dies.
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