uncmph

I purchased my 05 WDP 5AT TL from a private seller on 12/18. On the 20th, I decided to call XM to ask for a free one month trial. I was told I was ineligible because my vehicle was used and wasn't purchased from a dealer. I asked if I could purchase one month of service to try it out. I was told "yes, for $18.97". I thought it was a bit high, but I went for it. I was promised that I would only be charged $18.97. They gave me an authorization number and everything, but told me to call back before January 20th to cancel or I'd be charged for another month.

On January 11th, I called to cancel the service or to see if they would offer me a lower monthly rate. I was told that I never had a monthly subscription because they don't even offer such a thing. I quickly checked my credit card activity online to discover I had been charged $77.47 and not the $18.97 I was quoted. I went off, demanding to speak to a supervisor who could fix this problem. I was told I would have to be called back in a few minutes. As you might expect, a few hours went by and no one called me back. So, I called back, spoke with someone claiming to be a supervisor. She assured me that I would receive a refund of $58.50 and that she would throw in several months of free service for the mishap.

I called today, to check to see why I hadn't received a refund. I was told that there's a $35.48 service credit on my account and that the other salesperson only had clearance to refund that amount. Now this salesperson (whose name and employee # I requested) said she would refund my full $77.47. She said I would still need to call back before July 11th to cancel the service or my credit card would be charged again.

Has anyone else had this experience? Sounds like a scam they are running - charge your credit card a higher amount than promised and string you along until you get confused, give up or have used the amount of "free" service that they initially charged your for. Well, I'm not giving up. In fact, I think it's time to consult the BBB.

Riga89

Move this to the Audio section.

1fsthatch

wow what a-holes

Ken1997TL

My mother's story is even worse.

My folks subscribed to XM several years ago and cancelled it I believe in early 2007.

A few weeks ago, some bozo from XM calls up my mother claiming she owed them over $700 for a service that was clearly cancelled and unused for three years.

Needless to say, my mother who normally has the patience of a saint went off on the supervisor..

Morons

nfnsquared

Stay on them to get your refund. They'll fix it, just need to get to the right person.

Then, if you still want XM, head over to the audio/nav/electronics section and read the sticky post on how to get XM for $77/year. That script has been working for 6 years now. Good luck.

ifirahse

iTrader: (6)

I pay $5 a month for XM....

Joe Foe from Buffalo

Please since you mentioned your paying $5 a month tell us details how your able to get such a price.

MiaQbn23

I have most bills on automatic payment... With XM, I have them bill me and I send a check. I've been receiving the $77/year for a couple years, after every year they try to raise it to twice as much. I think this last one was $165+ for a year!! XM call centers are rude.

nfnsquared

I gotta assume he's referring to the 5 month for $20 offer that several folks have noted in the XM for $77 sticky thread.

narnia

You should file a complaint with your credit card company, they can often help resolve issues like these. There should be a form on the back of your bill.

Timb227

iTrader: (3)

Thats what I pay. The sales person even has it to roll over after the first 5 months for the same deal...I figured $4 a month, $1 a week isn't bad.

OP...sorry to hear you had a bad experience. I have only good things to say about my few interactions with them. Stay on them, and you will get your money back, and maybe even a few free months. Good Luck

Joe Foe from Buffalo

Ok Timb227.....please share more on your deal. Details so we can get the same deal. @ $5 a month that comes out to be $60 a year. A better deal then I have @ $77 a year mentioned in the sticky post mentioned on the $77.

Adobeman

It's "certified" that they are pains in the a$s, so here's how I've dealt with it since the first time they did it.

You need to get their mits off of your credit card for starters. They do keep coughing up the 77/year (my 5th year at 77) but you need to switch over to a statement. It will cost something like $2 extra for an "invoice fee" but it will keep your money in your hands. When I get the statement I call and tell them I'm gone if they don't lower the rate. They send a new (lower) bill after that and that's when I give them a check (not CC number)