shady dealership (autowest acura on stevens creek)
12-10-2007, 07:26 PM
#41
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Originally Posted by Hapa DC5
So you continue to go back to them after you receive terrible service again and again? What's funny is that I agreed with you by saying they should have done it right the first time. You are absolutely right, you pay your hard earned money and want it done to your satisfaction.
Once again, yes they treated me well, but the point is this guy was making a scene in the dealership and playing it down as if he wasn't. Not to mention he has modified his navi and has had these problems (touchscreen not working, etc) in the past when he installed his doms unit. Seems like he's trying to swindle someone.
If you were there and heard this guy going off you'd understand why I am compelled to speak my account of what occurred. You may call it "kissing ass," I tell it like it is.
You obviously care what I say to respond to my posts. I understand you want to rally behind this guy because you received a horrible service experience and still make the choice to go to that dealership even though there are plenty of competitors available.
It may not be your choice to go there, are your parents paying for your services? If not, then...
"Fool me once, shame on you. Fool me twice, shame on me."
Once again, yes they treated me well, but the point is this guy was making a scene in the dealership and playing it down as if he wasn't. Not to mention he has modified his navi and has had these problems (touchscreen not working, etc) in the past when he installed his doms unit. Seems like he's trying to swindle someone.
If you were there and heard this guy going off you'd understand why I am compelled to speak my account of what occurred. You may call it "kissing ass," I tell it like it is.
You obviously care what I say to respond to my posts. I understand you want to rally behind this guy because you received a horrible service experience and still make the choice to go to that dealership even though there are plenty of competitors available.
It may not be your choice to go there, are your parents paying for your services? If not, then...
"Fool me once, shame on you. Fool me twice, shame on me."
OWNED
12-11-2007, 07:15 AM
#43
Originally Posted by Hapa DC5
If being a liar helps you sleep at night. I'm all for it.
I "read" all the bull you have been spewing out; you avoid any of the questions I have asked you, I said I heard you on the sales side, not that I was sitting in service. Why should they fix what you broke? Were you going to pay them? Was this warranty work? What happened with Acura Client Services? I'm sure people reading would like to hear any updates regarding your situation since you were ranting off about this.
My guess is that you will avoid answering any of these questions, continue with the personal attacks and use more emoticons so somehow add any substance to your posts.
Enjoy the rest of your weekend.
I "read" all the bull you have been spewing out; you avoid any of the questions I have asked you, I said I heard you on the sales side, not that I was sitting in service. Why should they fix what you broke? Were you going to pay them? Was this warranty work? What happened with Acura Client Services? I'm sure people reading would like to hear any updates regarding your situation since you were ranting off about this.
My guess is that you will avoid answering any of these questions, continue with the personal attacks and use more emoticons so somehow add any substance to your posts.
Enjoy the rest of your weekend.
12-11-2007, 07:23 AM
#44
Originally Posted by I Go To Costco
Acura probably mishandled the service of your car... understandably you are upset. HOWEVER that gives you no right to throw a tantrum. Apparently Hapa DC5 was a witness of how poorly you reacted to the situation, and with each post he makes, the more credibility you lose.
Yelling and being rude is the last thing you should do if you want good service. Speaking from the experience, if you've worked in retail/service before, you know what its like. We deal with irrational customers all the time, who get pissy all because of some small issue. But the point is, whether its a big or small issue, if you act like a pompous ass, we will politely tell you to get the hell out of our store/dealership. Just in case you still don't get it.... when you did yell, did that get you any better service? No? Exactly... they just called the police, which is their way of politely telling you to get the hell out of their face.
And guess what? We get a kick out of it when you get pissed. You're making YOURSELF look like an ass, not us. I haven't and don't work for a dealership, but I'd imagine they share the same sentiments as I do. I recommend never coming back to Autowest Acura.... but if you do, don't expect good customer service.
Yelling and being rude is the last thing you should do if you want good service. Speaking from the experience, if you've worked in retail/service before, you know what its like. We deal with irrational customers all the time, who get pissy all because of some small issue. But the point is, whether its a big or small issue, if you act like a pompous ass, we will politely tell you to get the hell out of our store/dealership. Just in case you still don't get it.... when you did yell, did that get you any better service? No? Exactly... they just called the police, which is their way of politely telling you to get the hell out of their face.
And guess what? We get a kick out of it when you get pissed. You're making YOURSELF look like an ass, not us. I haven't and don't work for a dealership, but I'd imagine they share the same sentiments as I do. I recommend never coming back to Autowest Acura.... but if you do, don't expect good customer service.
12-11-2007, 09:45 AM
#45
אני עומד עם ישראל
Wow, I almost fell out of my chair reading this. Please don't tell me you're a father. If so, I weep for the future. We need less people like you in the world. Being a psychotic (screaming in a dealership), pathological liar (then denying it and playing if off as if you weren't and let's not forget you modified your navigation which caused your screen and radio to lose function) are not character traits that should be passed down to off spring.
My whole point is this; if you were a pissed off "customer" they could have handled it. If you were a lunatic and going off, they would have threatened to call the cops and ask you to leave. If I can hear you screaming 150 feet away, they made the right call to ask you to leave or else have the police escort you out.
It's time to close this thread, we're not making any progress, you care more about what I and Costco have to say than solving your problem.
Client Services would have got the ball moving already, it's been a week. You either didn't call or they told you to kick rocks.
I'll see, oops I mean I'll hear you around....
My whole point is this; if you were a pissed off "customer" they could have handled it. If you were a lunatic and going off, they would have threatened to call the cops and ask you to leave. If I can hear you screaming 150 feet away, they made the right call to ask you to leave or else have the police escort you out.
It's time to close this thread, we're not making any progress, you care more about what I and Costco have to say than solving your problem.
Client Services would have got the ball moving already, it's been a week. You either didn't call or they told you to kick rocks.
I'll see, oops I mean I'll hear you around....
12-11-2007, 07:31 PM
#47
Team Owner
The guy shouldn't have yelled....
With that being said, I think some people aren't looking at the signifigance of what's going on here. Assuming what the OP said is true about the pictures, this is outright fraud and he wouldn't have known any better had he not taken the radio apart before. This is not an honest mistake or a misdiagnosis, this is malicious. Yes, yelling is bad but I don't know if I would've been as nice as him had I been in the same situation. Once the pictures were shown to me, the gloves would be off... anything goes.
With that being said, I think some people aren't looking at the signifigance of what's going on here. Assuming what the OP said is true about the pictures, this is outright fraud and he wouldn't have known any better had he not taken the radio apart before. This is not an honest mistake or a misdiagnosis, this is malicious. Yes, yelling is bad but I don't know if I would've been as nice as him had I been in the same situation. Once the pictures were shown to me, the gloves would be off... anything goes.
12-11-2007, 09:10 PM
#48
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Originally Posted by Hapa DC5
....
It's time to close this thread, we're not making any progress, you care more about what I and Costco have to say than solving your problem.
It's time to close this thread, we're not making any progress, you care more about what I and Costco have to say than solving your problem.
What I don't understand is how you know it's the same person.
Isn't it possible that the event you witnessed was someone else? I mean you're calling some guy you can't see a raving lunatic and a pathological liar, but what if it's not the same guy, just similar circumstances?
12-11-2007, 09:19 PM
#49
Happy Holidays!
Raving lunatic aside, I think I would be piss as hell if the dealership did that to me knowing that I have checked out that exact part of the car just one day ago. If that is indeed the truth, then the dealership should be ashame of themselves. Everybody should be informed of these kind of shady behavior. The bottom line is (if the story was true) that this is completely unacceptable, and they should be exposed to the public.
12-12-2007, 05:02 PM
#50
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Originally Posted by Silver_Surfer
Raving lunatic aside, I think I would be piss as hell if the dealership did that to me knowing that I have checked out that exact part of the car just one day ago. If that is indeed the truth, then the dealership should be ashame of themselves. Everybody should be informed of these kind of shady behavior. The bottom line is (if the story was true) that this is completely unacceptable, and they should be exposed to the public.
Think about it, the dealership gets paid for doing warranty work.....why would they leave money on the table like that?
12-12-2007, 05:18 PM
#51
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remember reading this from the OP a while ago:
Originally Posted by kataklyzm
...if you're gonna mod, be ready to pay the price, no matter how major or how minor it may be.
12-12-2007, 09:58 PM
#52
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Originally Posted by Bearcat94
Hapa DC5, not disputing in any way what you saw and/or heard.
What I don't understand is how you know it's the same person.
Isn't it possible that the event you witnessed was someone else? I mean you're calling some guy you can't see a raving lunatic and a pathological liar, but what if it's not the same guy, just similar circumstances?
What I don't understand is how you know it's the same person.
Isn't it possible that the event you witnessed was someone else? I mean you're calling some guy you can't see a raving lunatic and a pathological liar, but what if it's not the same guy, just similar circumstances?
That's how I came to my conclusion. Not to mention I also asked the adviser I work with there what happened.
12-12-2007, 10:04 PM
#53
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I wouldn't believe anything the OP has said since he confidently denies even raising his voice at this location. I doubt there was foul play involved.
The dealer gets paid on warranty work, if they saw that they couldn't charge Honda due to owner mis-use they would deny the work in which they did. The owner would then have to pay out of pocket for any repair or replacement. Such as his modified navi unit.
Where are the alleged pictures? What happened with Acura Client Services? Inquiring minds want to know.
The dealer gets paid on warranty work, if they saw that they couldn't charge Honda due to owner mis-use they would deny the work in which they did. The owner would then have to pay out of pocket for any repair or replacement. Such as his modified navi unit.
Where are the alleged pictures? What happened with Acura Client Services? Inquiring minds want to know.
12-13-2007, 12:33 AM
#56
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Originally Posted by I hate cars
The guy shouldn't have yelled....
With that being said, I think some people aren't looking at the signifigance of what's going on here. Assuming what the OP said is true about the pictures, this is outright fraud and he wouldn't have known any better had he not taken the radio apart before. This is not an honest mistake or a misdiagnosis, this is malicious. Yes, yelling is bad but I don't know if I would've been as nice as him had I been in the same situation. Once the pictures were shown to me, the gloves would be off... anything goes.
With that being said, I think some people aren't looking at the signifigance of what's going on here. Assuming what the OP said is true about the pictures, this is outright fraud and he wouldn't have known any better had he not taken the radio apart before. This is not an honest mistake or a misdiagnosis, this is malicious. Yes, yelling is bad but I don't know if I would've been as nice as him had I been in the same situation. Once the pictures were shown to me, the gloves would be off... anything goes.
12-13-2007, 01:45 AM
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Originally Posted by ndabunka
I think that the actions of the original poster here simply demonstrate that HE is probably the one attempting to perpetrate a fraud, not the dealership. I'd be willing to BET that the dealership did NOT in fact make any such claims like rats eating wires but rather it was the OP who had "failed" at his original modifications. He then took it into the dealership claiming that "his NAVI was failing" but in fact it was HE who had screwed up the NAVI himself. When the dealership realized this they probably called him on it and told him that they would charge him for any corrections (to put it back to where it would operate properly). Of course, being caught in his own deception attempts he starts yelling (pretty common reaction for people like him caught in a lie). He's probably yelling at his computer screen as he reads this. Hey, this semi-professional internet advice is SO easy to hand out. Just hope this guy is mentally stable enough he doesn't go out and hurt someone out of an irrational response to this thread. Mod lock coming in 5-4-3-2....
Totally agree.
1...
12-13-2007, 09:09 AM
#58
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Originally Posted by ndabunka
I think that the actions of the original poster here simply demonstrate that HE is probably the one attempting to perpetrate a fraud, not the dealership. I'd be willing to BET that the dealership did NOT in fact make any such claims like rats eating wires but rather it was the OP who had "failed" at his original modifications. He then took it into the dealership claiming that "his NAVI was failing" but in fact it was HE who had screwed up the NAVI himself. When the dealership realized this they probably called him on it and told him that they would charge him for any corrections (to put it back to where it would operate properly). Of course, being caught in his own deception attempts he starts yelling (pretty common reaction for people like him caught in a lie). He's probably yelling at his computer screen as he reads this. Hey, this semi-professional internet advice is SO easy to hand out. Just hope this guy is mentally stable enough he doesn't go out and hurt someone out of an irrational response to this thread. Mod lock coming in 5-4-3-2....
A typical forum dealer bashing thread where everyone automatically takes the poster's side. Sometimes you have to go against the crowd and stand up for what's right.
12-13-2007, 09:18 AM
#59
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this is why i stand behind my car and don't go and sip coffee and eat stale donuts and make sure the fuckers actually do the job. if i need a loaner i bring it back early and make sure they give me a car was like they said they would.
i guess there is no professionalism left in the world people are just rude assed mother fuckers. man what a world we live in.
i guess that the saying is true "IF YOU WANT SOMETHING DONE RIGHT, THEN DO IT YOURSELF"
Mrproul
i guess there is no professionalism left in the world people are just rude assed mother fuckers. man what a world we live in.
i guess that the saying is true "IF YOU WANT SOMETHING DONE RIGHT, THEN DO IT YOURSELF"
Mrproul
12-13-2007, 11:10 AM
#60
WDP Director of R & D
Originally Posted by Hapa DC5
Common sense isn't too common, but you my friend are one of the few who still possess it.
A typical forum dealer bashing thread where everyone automatically takes the poster's side. Sometimes you have to go against the crowd and stand up for what's right.
A typical forum dealer bashing thread where everyone automatically takes the poster's side. Sometimes you have to go against the crowd and stand up for what's right.
I'm as guilty a the next guy when it comes to dealership bashing. Yet the sad prevailing fact is 99 out of a 100 times the dealership is deserving of the bashing. By the time you have doubled your age and have dealt with dealership service depts over warranty work as much as a few of us cynical bastards, you may understand why. My time working for one as well as my "customer experience time" has made me the basher (I prefer spreader of truth) that I am.
Now, I haven't said to much in this thread due to the content, and cant say I believe the OP or not. But I can say that I have witnessed equal / greater scams at dealerships than his claim - where the dealer gets the customer to pay when it easily was a warranty case. In my dealership bashing mind however, the fact that he (allegedly) yelled, screamed, and caused a scene is irrelevant to what "could" be "shady" activity at said dealership.
You see, most warranty work pays very little when compared to the same job being accomplished under full commission/shop rates. Rattles are some of the worst where an artisan will spend 3 hrs tracking down your rattle yet get 45 min of warranty time for the job. Service advisor's/managers have to get pretty creative on work orders to cover an artisans time the best they can. Acura will then scrub each warranty ticket for both time and overall repair legitimacy. The need for this "creativity" and resulting dealership getting screwed by Acura reps is partially to blame for the shady warranty issues many of us encounter.
Now, I for one am one of those Navi system "mod'ers. I wouldn't for a second think I "wouldn't " have an uphill battle if I requested warranty work on the system. That was a risk I/we took.
Merry Christmas all.
12-13-2007, 12:23 PM
#61
Team Owner
Originally Posted by ndabunka
I think that the actions of the original poster here simply demonstrate that HE is probably the one attempting to perpetrate a fraud, not the dealership. I'd be willing to BET that the dealership did NOT in fact make any such claims like rats eating wires but rather it was the OP who had "failed" at his original modifications. He then took it into the dealership claiming that "his NAVI was failing" but in fact it was HE who had screwed up the NAVI himself. When the dealership realized this they probably called him on it and told him that they would charge him for any corrections (to put it back to where it would operate properly). Of course, being caught in his own deception attempts he starts yelling (pretty common reaction for people like him caught in a lie). He's probably yelling at his computer screen as he reads this. Hey, this semi-professional internet advice is SO easy to hand out. Just hope this guy is mentally stable enough he doesn't go out and hurt someone out of an irrational response to this thread. Mod lock coming in 5-4-3-2....
I too have worked at places like this that have done much worse. Even quit one place because I couldn't stand to see people getting ripped off the way they were. I have no problem believing they would take pictures of someone else's car. Why didn't they let him see his own car after taking it apart?
I have not been to Acura once whether the service dept or sales dept where some one wasn't trying to feed me BS. I would have so much more respect for these people if they could just shut up. It's like they have diarrhea of the mouth. Think about it for a second if you were shown what you knew to be fraudulent pictures of your car, how would you react? I'm not a yeller but would probably politely ask the guy to step outside.
12-13-2007, 08:54 PM
#62
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Originally Posted by KJSmitty
I'm as guilty a the next guy when it comes to dealership bashing. Yet the sad prevailing fact is 99 out of a 100 times the dealership is deserving of the bashing. By the time you have doubled your age and have dealt with dealership service depts over warranty work as much as a few of us cynical bastards, you may understand why. My time working for one as well as my "customer experience time" has made me the basher (I prefer spreader of truth) that I am.
Now, I haven't said to much in this thread due to the content, and cant say I believe the OP or not. But I can say that I have witnessed equal / greater scams at dealerships than his claim - where the dealer gets the customer to pay when it easily was a warranty case. In my dealership bashing mind however, the fact that he (allegedly) yelled, screamed, and caused a scene is irrelevant to what "could" be "shady" activity at said dealership.
You see, most warranty work pays very little when compared to the same job being accomplished under full commission/shop rates. Rattles are some of the worst where an artisan will spend 3 hrs tracking down your rattle yet get 45 min of warranty time for the job. Service advisor's/managers have to get pretty creative on work orders to cover an artisans time the best they can. Acura will then scrub each warranty ticket for both time and overall repair legitimacy. The need for this "creativity" and resulting dealership getting screwed by Acura reps is partially to blame for the shady warranty issues many of us encounter.
Now, I for one am one of those Navi system "mod'ers. I wouldn't for a second think I "wouldn't " have an uphill battle if I requested warranty work on the system. That was a risk I/we took.
Merry Christmas all.
Now, I haven't said to much in this thread due to the content, and cant say I believe the OP or not. But I can say that I have witnessed equal / greater scams at dealerships than his claim - where the dealer gets the customer to pay when it easily was a warranty case. In my dealership bashing mind however, the fact that he (allegedly) yelled, screamed, and caused a scene is irrelevant to what "could" be "shady" activity at said dealership.
You see, most warranty work pays very little when compared to the same job being accomplished under full commission/shop rates. Rattles are some of the worst where an artisan will spend 3 hrs tracking down your rattle yet get 45 min of warranty time for the job. Service advisor's/managers have to get pretty creative on work orders to cover an artisans time the best they can. Acura will then scrub each warranty ticket for both time and overall repair legitimacy. The need for this "creativity" and resulting dealership getting screwed by Acura reps is partially to blame for the shady warranty issues many of us encounter.
Now, I for one am one of those Navi system "mod'ers. I wouldn't for a second think I "wouldn't " have an uphill battle if I requested warranty work on the system. That was a risk I/we took.
Merry Christmas all.
If there was any foul-play involved, which is a big IF we need not forget that the original poster still modified his navigation which caused him to have the same issues he stated in his first post. Now that "could" be a "shady" activity on his part.
I understand the warranty process, but a majority of the work a dealer will receive is warranty related. Service intervals are being extended with less maintenance required and not to mention components tend to fail past the warranty period in which a lot of customers elect to go to an independent shop for their repairs since these are higher mileage vehicles.
Age aside, I'm quite familiar with how a business operates in particular the automotive service industry and take what any salesman, rep, adviser or agent tells me with a grain of salt.
You seem to be/have been in the business as well. So I know how you must feel when you know a customer was trying to pull a fast one on you. Apparently the original poster shares a commonality since he was wearing a "Wheel Works" polo.
One rule I lived by is if I treat the company's money as if it were my own, I would tend to care about it a lot more. Maybe they in return would share it at the end of the month/quarter/year.
They were probably looking out for themselves on this one thinking that Acura would tell them to eat the cost if they tried to send it out for repair.
Happy Holidays.
12-14-2007, 08:58 AM
#63
WDP Director of R & D
Originally Posted by Hapa DC5
Believe me when I say this. I fully comprehend the point you are making. I have as much contempt for the dealership as the next guy. To be honest, Real Estate and lending institutions should rate as high as dealers for the amount of bull they seem to spread as truth. Not to mention the amount of customers who have gotten reamed as a result (some just aren't aware).
I could get banned from AZ for rambling, bashing, cussing "hijacking" etc. if I went off describing my total disgust with the real estate business. In regards to charging way more money than deserving,,, realtors would win hands down over any car dealership
I digress.. :-)
Cheers
12-19-2007, 12:41 AM
#64
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Originally Posted by I hate cars
This is all speculation. You don't want to believe the OP's story but want us to believe what you think even though you weren't there?
I too have worked at places like this that have done much worse. Even quit one place because I couldn't stand to see people getting ripped off the way they were. I have no problem believing they would take pictures of someone else's car. Why didn't they let him see his own car after taking it apart?
I have not been to Acura once whether the service dept or sales dept where some one wasn't trying to feed me BS. I would have so much more respect for these people if they could just shut up. It's like they have diarrhea of the mouth. Think about it for a second if you were shown what you knew to be fraudulent pictures of your car, how would you react? I'm not a yeller but would probably politely ask the guy to step outside.
I too have worked at places like this that have done much worse. Even quit one place because I couldn't stand to see people getting ripped off the way they were. I have no problem believing they would take pictures of someone else's car. Why didn't they let him see his own car after taking it apart?
I have not been to Acura once whether the service dept or sales dept where some one wasn't trying to feed me BS. I would have so much more respect for these people if they could just shut up. It's like they have diarrhea of the mouth. Think about it for a second if you were shown what you knew to be fraudulent pictures of your car, how would you react? I'm not a yeller but would probably politely ask the guy to step outside.
But on a more serious side, I too have had hard relations with dealerships in the past but then again if you are a harsh, pain-in-the-arse to deal with, you often get like in return. If your nice, honest and calm, you often get VERY good results (even in the worst of situations). You have to remember that the service writers are just there doing their daily jobs. The WANT to be on your side and YOU want them to side with you. I have NEVER ONCE seen someone go into the dealership spewing venom and having that lead to a fruitful, productive relationship. Rather, all it does is pit the (ignorant) loudmouth customer AGAINST the service writer. Now, is that REALLY smart? Answer, of course it is not. My only real point is that the person in this post who overheard the "shouting match" had absolutely no obligation nor ties to the dealership. It seemed to me that he was telling us internet viewers) what was REALLY happening (i.e. the OTHER side of the story) while the OP had simply carried his "spewing" from the dealership to what he thought would have been a sympathetic ear, this forum. He just didn't expect to be caught in his lie. I could go on about the psychological issues demonstrated by each poster and why one seems more plausible than the other but there's really no time for a quick online tutorial on human behavior 201.
I am not in the car business. The closest I ever came was doing work for NASCAR shops in the early 80s. However, my brother was a service writer, then a service manager and now runs his own highly successful dent business (that calls on dealerships daily and relies on his gentle nature to continue to get TONS of business where other (more caustic) dent guys simply fail over and over again). So, I DO have a VERY good point of reference for this entire discussion.
12-19-2007, 01:57 AM
#65
Happy Holidays!
^
We still don't know the exact truth to this story. It sounds like you are already making a judgment that the OP is definitely lying. You are also assuming that the person who overheard the loud exchange is telling 100% of the truth. You are dong exactly what most of us are doing, just speculating.
We still don't know the exact truth to this story. It sounds like you are already making a judgment that the OP is definitely lying. You are also assuming that the person who overheard the loud exchange is telling 100% of the truth. You are dong exactly what most of us are doing, just speculating.
12-19-2007, 09:25 AM
#66
אני עומד עם ישראל
Originally Posted by Silver_Surfer
^
We still don't know the exact truth to this story. It sounds like you are already making a judgment that the OP is definitely lying. You are also assuming that the person who overheard the loud exchange is telling 100% of the truth. You are dong exactly what most of us are doing, just speculating.
We still don't know the exact truth to this story. It sounds like you are already making a judgment that the OP is definitely lying. You are also assuming that the person who overheard the loud exchange is telling 100% of the truth. You are dong exactly what most of us are doing, just speculating.
What we do know as "truth" is the OP stated in the past he has modified his navigation and has had problems with the touchscreen and radio as a result. That is taken right off of his keyboard. What we also know as "truth" is he brought it to the dealer to have them look at it for the exact same issue.
What we do not know is what he was expecting out of it.
12-19-2007, 09:45 PM
#67
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Originally Posted by Silver_Surfer
^
We still don't know the exact truth to this story. It sounds like you are already making a judgment that the OP is definitely lying. You are also assuming that the person who overheard the loud exchange is telling 100% of the truth. You are dong exactly what most of us are doing, just speculating.
We still don't know the exact truth to this story. It sounds like you are already making a judgment that the OP is definitely lying. You are also assuming that the person who overheard the loud exchange is telling 100% of the truth. You are dong exactly what most of us are doing, just speculating.
So yes, in my opinion the original poster was lying to this board. What tells me that (beyond speculation) are a number of FACTS part of which is exposed by him in the way in which he presented his case (as well as in the time line of when EXACTLY he agreed to "let the reading public in" on certain aspects). He claims that the dealership treated him like crap with lines similar to... they insulted me, lied to me, yelled at me, and the most telling of all.....the TITLE to this thread.
OK - Like anyone else I am more than willing to allow someone a good bit of leeway when they are pissed off. I did so here initially as well but then this new "innocent" 3rd-party player shows up (out of the blue) with nearly dia-metrically opposed blow-by-blow details to what the original poster is touting. This 3rd-party has nothing to gain my his outline. He's simply stating FACTS (opposed to the OP stating "his view" which now appears to be mostly 80% fantasy and probably something like 30% factual).
Key #1 (hint, hint) - The OP has an axe to grind. The 3rd party does not. Score one for the 3rd party "observer".
Key #2 (hint, hint) - The OP is OVERLY dramatic (i.e. more emotional than rational) about nearly EVERYTHING he authors in this thread. The 3rd party lays it out (literally) "as he heard it". Score another one for the 3rd party for foundation.
Key #3 (hint, hint) - The OP's story starts to change (well, maybe this happened or maybe "that" happened) in an effort to make himself appear credible to the readers of this forum. The 3rd-party on the other hand doesn't have to DO anything because the OP is essentially making the points for him (yes, the OP was wrong and he's correcting it leading us to wonder what ELSE did the OP lie about). Score one more for the 3rd-party for not trying to mis-lead like the OP ANYWHERE in his presentation. (Note: This is like catching a salesman lying about the invoice price of a car you are trying to buy. They NEVER admit to lying UNTIL they are CAUGHT by the lie right in their face to which they try to divert attention to other areas.. very, very primative sales tactics and VERY stupid too for an educated buyer). Score one for the 3rd-party for ethics.
I could go on and on and on and on but you already owe me about $300 for this brief 15 minute social consuling session as it is. So, that's all the free education I really have the time to contribute at this point but I THINK even this small sample should be enough to "open your eyes" to what is "perception" vs. an "educated observation". Have a good night
So SS, unless you are now claiming that this 3rd-person is (somehow) a "plant" by the dealership in question itself (i.e. no proof) then you have little basis to stand by. In addition, if you DO think the 3rd-person is a plant, then you need far more costly consuling than is available via an internet chat forum can provide.
clarification 3rd-party = HapaDCS
12-19-2007, 10:53 PM
#68
Team Owner
Originally Posted by ndabunka
Three for me, only you on that side... I think I won this "internet battle".... Goody for me Yahoo! LOL.
But on a more serious side, I too have had hard relations with dealerships in the past but then again if you are a harsh, pain-in-the-arse to deal with, you often get like in return. If your nice, honest and calm, you often get VERY good results (even in the worst of situations). You have to remember that the service writers are just there doing their daily jobs. The WANT to be on your side and YOU want them to side with you. I have NEVER ONCE seen someone go into the dealership spewing venom and having that lead to a fruitful, productive relationship. Rather, all it does is pit the (ignorant) loudmouth customer AGAINST the service writer. Now, is that REALLY smart? Answer, of course it is not. My only real point is that the person in this post who overheard the "shouting match" had absolutely no obligation nor ties to the dealership. It seemed to me that he was telling us internet viewers) what was REALLY happening (i.e. the OTHER side of the story) while the OP had simply carried his "spewing" from the dealership to what he thought would have been a sympathetic ear, this forum. He just didn't expect to be caught in his lie. I could go on about the psychological issues demonstrated by each poster and why one seems more plausible than the other but there's really no time for a quick online tutorial on human behavior 201.
I am not in the car business. The closest I ever came was doing work for NASCAR shops in the early 80s. However, my brother was a service writer, then a service manager and now runs his own highly successful dent business (that calls on dealerships daily and relies on his gentle nature to continue to get TONS of business where other (more caustic) dent guys simply fail over and over again). So, I DO have a VERY good point of reference for this entire discussion.
But on a more serious side, I too have had hard relations with dealerships in the past but then again if you are a harsh, pain-in-the-arse to deal with, you often get like in return. If your nice, honest and calm, you often get VERY good results (even in the worst of situations). You have to remember that the service writers are just there doing their daily jobs. The WANT to be on your side and YOU want them to side with you. I have NEVER ONCE seen someone go into the dealership spewing venom and having that lead to a fruitful, productive relationship. Rather, all it does is pit the (ignorant) loudmouth customer AGAINST the service writer. Now, is that REALLY smart? Answer, of course it is not. My only real point is that the person in this post who overheard the "shouting match" had absolutely no obligation nor ties to the dealership. It seemed to me that he was telling us internet viewers) what was REALLY happening (i.e. the OTHER side of the story) while the OP had simply carried his "spewing" from the dealership to what he thought would have been a sympathetic ear, this forum. He just didn't expect to be caught in his lie. I could go on about the psychological issues demonstrated by each poster and why one seems more plausible than the other but there's really no time for a quick online tutorial on human behavior 201.
I am not in the car business. The closest I ever came was doing work for NASCAR shops in the early 80s. However, my brother was a service writer, then a service manager and now runs his own highly successful dent business (that calls on dealerships daily and relies on his gentle nature to continue to get TONS of business where other (more caustic) dent guys simply fail over and over again). So, I DO have a VERY good point of reference for this entire discussion.
I always approach a situation with a smile and understanding. Under any sort of normal circumstance I don't raise my voice because to me, this is a sign of ignorance and a weak argument. Besides, I agree that you're not going to get much accomplished that way.
The point I'm trying to make is ASSuming the OP is telling the truth, the dealership did something completely dishonest that goes far above the typical "forgetting" to rotate tires during an oil change or a misdiagnosis that costs you lots of money. If it were me and I was shown the pictures for the first time, I would smile, walk away without saying a word and get on the phone with someone higher up or find out who was involved with the picture taking and have a talk with that person. A couple posters have focused all the attention on to whether or not the guy raised his voice and forgetten the dealer tried to scam him out of money.
I'm not saying either poster is a liar. I wasn't there personally so I will reserve judgement.
12-20-2007, 01:16 AM
#70
AVB for President!
Let me just say it plainly: My *best* service experiences have actually been at Stevens Creek. And I'm not just saying this.
Robert Mack is my service advisor every time, and he's never let me down in any way. Goes waaaay above and beyond. And you know why? Its because he cares about his customers. But more so, its because some customers, like myself, don't ever go around trying to deceive them. Honesty and service goes both ways.
Robert Mack is my service advisor every time, and he's never let me down in any way. Goes waaaay above and beyond. And you know why? Its because he cares about his customers. But more so, its because some customers, like myself, don't ever go around trying to deceive them. Honesty and service goes both ways.
12-20-2007, 02:20 AM
#71
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Originally Posted by TLTrance
Let me just say it plainly: My *best* service experiences have actually been at Stevens Creek. And I'm not just saying this.
Robert Mack is my service advisor every time, and he's never let me down in any way. Goes waaaay above and beyond. And you know why? Its because he cares about his customers. But more so, its because some customers, like myself, don't ever go around trying to deceive them. Honesty and service goes both ways.
Robert Mack is my service advisor every time, and he's never let me down in any way. Goes waaaay above and beyond. And you know why? Its because he cares about his customers. But more so, its because some customers, like myself, don't ever go around trying to deceive them. Honesty and service goes both ways.
12-20-2007, 06:06 PM
#72
'06 750Li Sapphire/Creme
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Originally Posted by I hate cars
Not sure what that first sentence means. I didn't realize we were having an "internet battle".
I always approach a situation with a smile and understanding. Under any sort of normal circumstance I don't raise my voice because to me, this is a sign of ignorance and a weak argument. Besides, I agree that you're not going to get much accomplished that way.
The point I'm trying to make is ASSuming the OP is telling the truth, the dealership did something completely dishonest that goes far above the typical "forgetting" to rotate tires during an oil change or a misdiagnosis that costs you lots of money. If it were me and I was shown the pictures for the first time, I would smile, walk away without saying a word and get on the phone with someone higher up or find out who was involved with the picture taking and have a talk with that person. A couple posters have focused all the attention on to whether or not the guy raised his voice and forgetten the dealer tried to scam him out of money.
I'm not saying either poster is a liar. I wasn't there personally so I will reserve judgement.
I always approach a situation with a smile and understanding. Under any sort of normal circumstance I don't raise my voice because to me, this is a sign of ignorance and a weak argument. Besides, I agree that you're not going to get much accomplished that way.
The point I'm trying to make is ASSuming the OP is telling the truth, the dealership did something completely dishonest that goes far above the typical "forgetting" to rotate tires during an oil change or a misdiagnosis that costs you lots of money. If it were me and I was shown the pictures for the first time, I would smile, walk away without saying a word and get on the phone with someone higher up or find out who was involved with the picture taking and have a talk with that person. A couple posters have focused all the attention on to whether or not the guy raised his voice and forgetten the dealer tried to scam him out of money.
I'm not saying either poster is a liar. I wasn't there personally so I will reserve judgement.
12-20-2007, 06:19 PM
#73
Team Owner
Originally Posted by ndabunka
No problems at all. I am not ASSuming anything at all. Rather, I deduced this understanding via observation. My point is that you can TELL that the OP was at the very least "stretching the true" simply by the post he made in this thread. In other words, it's obvious to me that the OP is lying and therefore the accounts relayed by the 3rd person seem accurate (so he appears to be the one telling the truth). I understand that you have not connected those dots so I tried to do it for you. Either way, no issues here and my last post on the subject. Happy Holidays!
12-20-2007, 06:25 PM
#74
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Originally Posted by I hate cars
No problem connecting the dots (I was pretty good at it as a kid). The only fact we have here is the OP modified his navi. I agree with your reasoning but we have emotion involved here too which makes some people do things that don't make sense. I decided in the begining to give him the benefit of the doubt or maybe I just don't care enough to think about it too hard. Now if you will excuse me I have to go back to my childish argument in the "comptech supercharger intercooler" thread.
I hear you on the emotions. Oooh oohhh.. which thread was that again? I want in! Are these the same guys who insist that they've got a twin turbo on a 3rd gen TL? LOL, Naw, I'll leave that one alone...(I guess it wasn't my last word. Drat! Another promise broken)
12-25-2007, 04:07 AM
#75
Happy Holidays!
Originally Posted by ndabunka
SS - Please go back and re-read my BOTH of my posts. I clearly state that there are INDICATIONS in the WAY each presented their side. This MANNER of presentation is backed up by the WAY in which they communicate their observations. From that, it is MORE than simply "speculation". It is wisdom garnered over years of observances of human behavior as well as a fair amount of higher education... As I stated, it is VERY elementary psych 201-level college stuff, nothing even that difficult to observe or comment on. Just simple observation gets you WELL beyond "speculation".
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