GOOD DEALERS for service
10-13-2005, 11:48 AM
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GOOD DEALERS for service
I was wondering if we could start a thread to report all the best dealer service experiences that everyone has in their area including the names of the service personnel. I saw this on one of the infinity threads and thought it was pretty cool.
So far I have heard Tim Hatchet at Bell Acura in Phoenix is a good guys.
So far I have heard Tim Hatchet at Bell Acura in Phoenix is a good guys.
10-13-2005, 06:34 PM
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Acura of liberityville Contact Matt service writer they also have been
Top 10% in USA for customer satisfaction two years in a rwo recognized by Acura's 2001, 2002 and 2003 Precision Team Dealer of Distinction Award
Top 10% in USA for customer satisfaction two years in a rwo recognized by Acura's 2001, 2002 and 2003 Precision Team Dealer of Distinction Award
10-13-2005, 06:42 PM
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Crown Acura, Richmond Va - expensive, but they always return the car extremely clean without any marks or greaseprints. I've had all four people that work in the service dept., zero problems
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10-13-2005, 08:15 PM
#9
Houston:
Sterling Mccall = Great with no pushing involved. Made deal over Internet and got keys in one hr after stepping inside.
Gilman Acura = Terrible.. so terrible, I reported them to Gillman corporate and Acura for their unprofessional attitude.
Sterling Mccall = Great with no pushing involved. Made deal over Internet and got keys in one hr after stepping inside.
Gilman Acura = Terrible.. so terrible, I reported them to Gillman corporate and Acura for their unprofessional attitude.
10-14-2005, 10:17 AM
#10
Cold Racketeer
unfortunately all i have is a neg report: tischer acura/nissan in laurel MD, fairly bad and expensive, tho the service staff is nice and pleasant. (pleasantly charges 20% more than a lot of other places)
10-14-2005, 10:22 AM
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Hendrick Acura in Charlotte - 
Sales people I dealt with were awesome; service has always been good...they seem to care and really try to fix the problem and accomodate the customer.
Sales people I dealt with were awesome; service has always been good...they seem to care and really try to fix the problem and accomodate the customer.
stay away
10-14-2005, 11:36 AM
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Hey Mods, I was wondering if I could combine all this info so I can have all this info in the first post. Saw someone do this in the infinity forum
10-14-2005, 12:05 PM
#15
Originally Posted by chill_dog
Hendrick Acura in Charlotte -
Sales people I dealt with were awesome; service has always been good...they seem to care and really try to fix the problem and accomodate the customer.
Sales people I dealt with were awesome; service has always been good...they seem to care and really try to fix the problem and accomodate the customer.
Hendrick Acura in Charlotte - NC
(bought the car)Performance Acura in Chapel Hill - NC (all serivces) - Great service - John was my service writer every time. Dealership is Very good @ giving loaner cars, Gave me 05 RL's twice.
10-14-2005, 02:47 PM
#17
Originally Posted by amarpawar
Hey Mods, I was wondering if I could combine all this info so I can have all this info in the first post. Saw someone do this in the infinity forum
Can you give me a link to the thread in the Infiniti forum so I can get some ideas?
10-14-2005, 05:17 PM
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Radley Acura in NoVA = Excellent
Acura of Salem (Oregon) = Excellent
Butler Acura (Oregon) = AWFUL (stay away)
Acura of Salem (Oregon) = Excellent
Butler Acura (Oregon) = AWFUL (stay away)
10-14-2005, 10:50 PM
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Originally Posted by Ron A
We're working on this. Will let you know something when we find out.
Can you give me a link to the thread in the Infiniti forum so I can get some ideas?
Can you give me a link to the thread in the Infiniti forum so I can get some ideas?
10-15-2005, 05:39 AM
#22
Burning Brakes
Weir Canyon Acura/Honda in Anahiem Hills CA has always taken care of our 05 Odyssey and 05 TL. The sales and service guys are very helpful, no pressure. very relaxed atmosphere. But I also think for every good experience someone will come up with a bad experience for the same dealer. I think someone in the 2G TL group had problems with them
10-15-2005, 11:55 AM
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10-15-2005, 09:13 PM
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Originally Posted by amarpawar
I was wondering if we could start a thread to report all the best dealer service experiences that everyone has in their area including the names of the service personnel. I saw this on one of the infinity threads and thought it was pretty cool.
So far I have heard Tim Hatchet at Bell Acura in Phoenix is a good guys.
So far I have heard Tim Hatchet at Bell Acura in Phoenix is a good guys.
10-16-2005, 10:45 AM
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I've only needed routine maintenance in the 1-1/2 years I've had my car. Rallye Acura in Roslyn, Long Island, NY gets a thumbs up from me. The interior and exterior of my car is pristine and they've never messed it up during service. They always treat me with courtesy, perform the service quickly, and have a nice lounge area to wait in while they service your car.
10-16-2005, 10:58 AM
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Originally Posted by Ron A
We're working on this. Will let you know something when we find out.
Can you give me a link to the thread in the Infiniti forum so I can get some ideas?
Can you give me a link to the thread in the Infiniti forum so I can get some ideas?
10-17-2005, 07:40 AM
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I've had good experiences at Bridgewater NJ, both warranty (replaced seat memory module) and routine (oil change for an MDX).
I also bought some oil filters there for my TL, and they threw in a bunch of drain plug washers gratis.
I also bought some oil filters there for my TL, and they threw in a bunch of drain plug washers gratis.
10-17-2005, 06:01 PM
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San Jose, CA area
- Sunnyvale Acura - terrific, esp Doug Cedusky. New service manager is ex-GM and not quite in the premium automobile frame of mind.
- Stevens Creek Acura - terrible, verging on the dishonest. Always try to oversell a simple oil change as needing $200 of extras.
/ferg
10-17-2005, 06:35 PM
#34
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Schaller in Manchester CT
It doesn't get better than Schaller Acura in Manchester, CT. I travel 25 miles and bypass two other dealers in order to have Dave Wiltse and his crew look after my car.
This is my third Acura (an '87 Legend coupe, a '91 Legend coupe and now an '05 TL) and I wouldn't consider going anywhere else. I have owned Audis, BMWs and a Mercedes and would match any of those dealerships to Schaller... and Schaller will win.
This is my third Acura (an '87 Legend coupe, a '91 Legend coupe and now an '05 TL) and I wouldn't consider going anywhere else. I have owned Audis, BMWs and a Mercedes and would match any of those dealerships to Schaller... and Schaller will win.
10-18-2005, 07:24 PM
#38
I got no clue, never been to a service department, and dont know why
I would go there unless the car has problems, and none so far.
I changed the oil a few times, and the transmission lube, and other than that,
it just gets gas put in it.
Brett
I would go there unless the car has problems, and none so far.
I changed the oil a few times, and the transmission lube, and other than that,
it just gets gas put in it.
Brett
12-25-2005, 08:05 PM
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Originally Posted by King of Pain
Weir Canyon Acura/Honda in Anahiem Hills CA has always taken care of our 05 Odyssey and 05 TL. The sales and service guys are very helpful, no pressure. very relaxed atmosphere. But I also think for every good experience someone will come up with a bad experience for the same dealer. I think someone in the 2G TL group had problems with them