Getting Pissed Off!!

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Old Aug 24, 2004 | 12:49 PM
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Getting Pissed Off!!

I ordered my TL, actually two TL's, one for my cousin and one for myself on June 16th. I was told that my build date would be 8/23, which, in itself pissed me off that I had to wait that long. But I truely believed the car was worth waiting for.

Called my dealer on 8/18, just to ask him how solid or concrete the build dates are. He told me that they are very solid -- they usually build right on the build date or sometimes even a day before.

So today, the 24th, a day after my supposed build date, I call my dealer -- he says, Acura has not been delivering on time and he checked right before he returned my call and said the car is not built yet. Said I should have it by the end of this month. WTF!!

What really pisses me off is that I waited this long just to hear my delivery get pushed back even longer. Also, I have been told multiple times on here and from others that the last build date for the 04s is mid-August. Well how is that possible when I ordered an 04 and I am told that it is still not built as of today.

I wanted a new car back in June. Never imagined having to wait for a mass production vehicle. But I was able to deal with it. Now, pushing it back even further, I am getting very irritated. And the bad thing is, there is not a damn thing that I can do about it either that I know of.

Any words of wisdom, advice, comments would be greatly appreciated it.
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Old Aug 24, 2004 | 12:51 PM
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why not get 05?
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Old Aug 24, 2004 | 12:52 PM
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Our TL had it's build date pushed back over two weeks, we're also expecting it to be built by the end of the month, but who knows.....it could be delayed even more. Dude, I feel your pain, I can't wait for our car to be delivered!
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Old Aug 24, 2004 | 12:53 PM
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Originally Posted by leo221
why not get 05?
well as I stated, I wanted my new car back in June.

If I were to get the 05, I would have to start all over in this waiting game. I mean I know patience is a virtue, and I have tried to be patient, but waiting this long is getting slightly ridiculous.
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Old Aug 24, 2004 | 12:54 PM
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Not sure what your exactly looking for but CARY AUTO MALL (ACURA) has about 12 TLs on their lot in NC.......as of about 1 week ago
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Old Aug 24, 2004 | 12:56 PM
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Originally Posted by xboylive
Not sure what your exactly looking for but CARY AUTO MALL (ACURA) has about 12 TLs on their lot in NC.......as of about 1 week ago
I ordered the ABP, with navi, 6spd, and HPT
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Old Aug 24, 2004 | 01:15 PM
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Originally Posted by stroutman
I ordered the ABP, with navi, 6spd, and HPT
Are you planning on changing to snow tires or A/S's during the winter? I don't know if I would be comfortable taking the summer HPT's through a PA winter.

Regarding the wait, I ordered a 6MT navi in mid December and the build date ended up Feb 23. Believe me, the TL is worth the wait!
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Old Aug 24, 2004 | 01:18 PM
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Originally Posted by 93SHOcar
Are you planning on changing to snow tires or A/S's during the winter? I don't know if I would be comfortable taking the summer HPT's through a PA winter.

Regarding the wait, I ordered a 6MT navi in mid December and the build date ended up Feb 23. Believe me, the TL is worth the wait!

Planning on garaging the TL during the winter. I have a Jeep Wranger with 35 inch tires on it -- thing is a beast.

About the wait, I was comfortable with it until they did not follow through with the build date.

I guess I would like to know if others dealt with the same thing besides me and the one other post on this string of threads. When they told me my build date I expected it to be built then. I waited this many months to have them skip right over my build date and now even the day after it -- does not make much sense.
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Old Aug 24, 2004 | 01:19 PM
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Sorry to hear that. I had a very similiar occurance. G'luck, it will all be worth it when you get it.
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Old Aug 24, 2004 | 01:33 PM
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YEA!! I am fired up as well. I was told my car would be delivered sometime in early august as for I was spose to get a dealer trade, then that didn't pan out! So then I ordered the car and it was suppose to be here around the same time (Beg. Aug), no such luck! Here it is Aug. 24th my car was delievered on the 23rd and they have to prep it and it won't be ready until Thursday! And the as*hole called me last Friday to tell me the car would be in on Monday the 23rd! So, yea I am FIRED up as well. Think it is a crock of sh*t one has to wait so long when told a different story! Seems like the customer is not a priority.
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Old Aug 24, 2004 | 01:41 PM
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Originally Posted by Legend75
YEA!! I am fired up as well. I was told my car would be delivered sometime in early august as for I was spose to get a dealer trade, then that didn't pan out! So then I ordered the car and it was suppose to be here around the same time (Beg. Aug), no such luck! Here it is Aug. 24th my car was delievered on the 23rd and they have to prep it and it won't be ready until Thursday! And the as*hole called me last Friday to tell me the car would be in on Monday the 23rd! So, yea I am FIRED up as well. Think it is a crock of sh*t one has to wait so long when told a different story! Seems like the customer is not a priority.
I am right with ya Legend -- I mean, the TL is a badass car, but nothing I would expect to wait this long for. And to be jossled (not sure on spelling) around like this about when you will actually get the car is really annoying.

I am not sure what I am going to do. If it is delayed much longer, I may just say shove the deal you know where and let him keep the 500 bucks I gave him for the deposit to order the car.
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Old Aug 24, 2004 | 01:56 PM
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Originally Posted by stroutman
I ordered my TL, actually two TL's, one for my cousin and one for myself on June 16th. I was told that my build date would be 8/23, which, in itself pissed me off that I had to wait that long. But I truely believed the car was worth waiting for.

Called my dealer on 8/18, just to ask him how solid or concrete the build dates are. He told me that they are very solid -- they usually build right on the build date or sometimes even a day before.

So today, the 24th, a day after my supposed build date, I call my dealer -- he says, Acura has not been delivering on time and he checked right before he returned my call and said the car is not built yet. Said I should have it by the end of this month. WTF!!

What really pisses me off is that I waited this long just to hear my delivery get pushed back even longer. Also, I have been told multiple times on here and from others that the last build date for the 04s is mid-August. Well how is that possible when I ordered an 04 and I am told that it is still not built as of today.

I wanted a new car back in June. Never imagined having to wait for a mass production vehicle. But I was able to deal with it. Now, pushing it back even further, I am getting very irritated. And the bad thing is, there is not a damn thing that I can do about it either that I know of.

Any words of wisdom, advice, comments would be greatly appreciated it.
ask for the VIN # of that car, then check the date !! if they cannot supply you with a VIN then you were on a ride.....
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Old Aug 24, 2004 | 01:58 PM
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Originally Posted by cvajs
ask for the VIN # of that car, then check the date !! if they cannot supply you with a VIN then you were on a ride.....
He told me that the car was to be built on the 23rd. He said once the car is built, you can get the VIN #.

But seeing as how the car is not built yet, that is why I do not have my Vin #. Atleast this is how my dealer put it and how I was thinking. How can I have a Vin on a car that is not built yet?

Is there something else I should know?
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Old Aug 24, 2004 | 02:05 PM
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I got the VIN # of my car and it is in the 69 thousands. I hope that is good. As for the other, "younger" VIN's were having problems.
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Old Aug 24, 2004 | 02:06 PM
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I know how you feel. If you also wanted a quartz interior, then this is the car I wanted. I just decided that if I was going to have to order and wait for 2 months (and pay MSRP for the right to wait), that I was going to wait and order an 05. Then, I testdrove both the 6MT and the 5AT back to back and have decided to just get a 5AT. I think it is that good. Now, if you are *really* into racing your car (even if just on weekends in the mountains in the summer), then you will want the 6mt. But if you are like me (always drove a MT, assumed that I would like the added drivability of being able to choose my own gears, and the added performance), then you should really look at the 5AT. For how *I* drive, I couldn't tell a difference, and the shifting on the 5AT was a lot smother than I could do with the manual (after driving a manual accord for the last 17 years). Now I can wait for the 05 and just buy it off of the lot.

--Mark
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Old Aug 24, 2004 | 02:11 PM
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Originally Posted by markj
I know how you feel. If you also wanted a quartz interior, then this is the car I wanted. I just decided that if I was going to have to order and wait for 2 months (and pay MSRP for the right to wait), that I was going to wait and order an 05. Then, I testdrove both the 6MT and the 5AT back to back and have decided to just get a 5AT. I think it is that good. Now, if you are *really* into racing your car (even if just on weekends in the mountains in the summer), then you will want the 6mt. But if you are like me (always drove a MT, assumed that I would like the added drivability of being able to choose my own gears, and the added performance), then you should really look at the 5AT. For how *I* drive, I couldn't tell a difference, and the shifting on the 5AT was a lot smother than I could do with the manual (after driving a manual accord for the last 17 years). Now I can wait for the 05 and just buy it off of the lot.

--Mark
Yea, you don't have the need or impatience of me, and you are lucky.

My current vehicle is a Jeep Wranger with 160k on it -- it broke down on Monday, haha, go figure -- breaks down on the build date of my TL.

Besides, even w/ no need -- i still want my 04 now -- I feel that I have waited long enough and there are no serious changes in the 05. The only benefit is you have a newer model but when you are talking resale, the year of the car does not really come into play. The main variables are the miles and condition.
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Old Aug 24, 2004 | 02:16 PM
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Originally Posted by stroutman
I am right with ya Legend -- I mean, the TL is a badass car, but nothing I would expect to wait this long for. And to be jossled (not sure on spelling) around like this about when you will actually get the car is really annoying.

I am not sure what I am going to do. If it is delayed much longer, I may just say shove the deal you know where and let him keep the 500 bucks I gave him for the deposit to order the car.
nope, you get your $500 back if they cannot fulfill the deal within 30 days (it should say this on your invoice). your car is not a custom factory order !!
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Old Aug 24, 2004 | 02:21 PM
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Originally Posted by cvajs
nope, you get your $500 back if they cannot fulfill the deal within 30 days (it should say this on your invoice). your car is not a custom factory order !!

Well that is good to know, that I am not locked into anything.

Also, I am sorry if I am coming across as whiney or full of complaints. I still think the TL is an awsome car -- just not to confident in Acura as a company.
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Old Aug 24, 2004 | 02:51 PM
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You are fine, I am beginning to lose confidence in Acura as a company as well after all of the drama that I have encountered in attaining the 04 TL.
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Old Aug 24, 2004 | 02:57 PM
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Originally Posted by Legend75
You are fine, I am beginning to lose confidence in Acura as a company as well after all of the drama that I have encountered in attaining the 04 TL.
Well I am glad that I am not the only one out there that feels this way. And it is nice to vent on this forum, but in reality -- it gets me nowhere.

I called the actual Acura number today, just to express my concerns and they really said nothing -- just said that build dates are not solid and if I do not hear from my dealer by early next week, then I should start to worry.

When I am spending this much money, I would like to be better informed about what is going on and also be given correct information about my purchase.
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Old Aug 24, 2004 | 02:59 PM
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Originally Posted by stroutman
I ordered the ABP, with navi, 6spd, and HPT
wut is abp???
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Old Aug 24, 2004 | 03:02 PM
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Originally Posted by stroutman
Any words of wisdom, advice, comments would be greatly appreciated it.
I don't know if it is wisdom or not but I would do one of three things . . .

1) Ask additional compensation from the ACURA dealership for having to wait past the promise date for the new TL.

2) Get back your deposit.

3) Work out the best deal at the same, or another, ACURA dealership and put that $500 on a new 2005 TL.


If you get the 2004 at the end of August or early September you will be taking the MOST depreciation on the car of anyone who has purchased during the 2004 model year TL. You will drive off of the lot and wham your car is no longer a "current model" year TL. In two weeks, mid-September when the 2005 TLs are due out, it would be two years old on paper in the car business! If you take the 2004 it almost like taking a double hit.


Sorry if this upsets you but that's the way I see it.
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Old Aug 24, 2004 | 03:02 PM
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Originally Posted by mio
wut is abp???
Abyss Blue Pearl
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Old Aug 24, 2004 | 03:03 PM
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Originally Posted by mio
wut is abp???
Anthracite Black Pearl I think.
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Old Aug 24, 2004 | 03:04 PM
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Abyss Blue Pearl, it is an acronymn, apparently someone didn't go to college! Just teasing ya, anyhow, I agree stroutman, we ALL work very hard for our money and deserve to be treated with respect and customer satisfaction, not kept in the dark and fed bullsh*t. Unfortuantely, I think Acura's perception of themselves is either you like the car and buy it or someone else will so it doesn't matter to us what you think! Just my 2 1/2 cents!
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Old Aug 24, 2004 | 03:06 PM
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Originally Posted by imax
I don't know if it is wisdom or not but I would do one of three things . . .

1) Ask additional compensation from the ACURA dealership for having to wait past the promise date for the new TL.

2) Get back your deposit.

3) Work out the best deal at the same, or another, ACURA dealership and put that $500 on a new 2005 TL.


If you get the 2004 at the end of August or early September you will be taking the MOST depreciation on the car of anyone who has purchased during the 2004 model year TL. You will drive off of the lot and wham your car is no longer a "current model" year TL. In two weeks, mid-September when the 2005 TLs are due out, it would be two years old on paper in the car business! If you take the 2004 it almost like taking a double hit.


Sorry if this upsets you but that's the way I see it.
I'd have to disagree with that...If there are relatively few changes from 04 to 05, then you may actually do okay if you get a really good deal on an 04. For example, if you can swing an 04 for under 33K, with low miles you can sell it sometime during 05 for around 28-30K depending on options. Although that's a 5K hit, you'd take a similar hit purchasing an 05 at MSRP. Where it really begins to make a difference is if you resell the car in 06 or later, especially if the 06 has AWD.
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Old Aug 24, 2004 | 03:06 PM
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My build date was pushed slightly back, but then arrived early. Mine was built June 1st, delivered on June 11th. I remember the day well.
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Old Aug 24, 2004 | 03:10 PM
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Originally Posted by xboylive
Not sure what your exactly looking for but CARY AUTO MALL (ACURA) has about 12 TLs on their lot in NC.......as of about 1 week ago
THATS WHERE I GOT MINE!!! :-D
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Old Aug 24, 2004 | 04:10 PM
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Originally Posted by stroutman
I ordered the ABP, with navi, 6spd, and HPT
Think of it this way:

You're the manufacturer. This one model alone has 120 combinations of colors/transmissions/Nav-NoNav/HPT on 6MT. And that's aside from all the Canadian models which are also built in the same plant. Now you have to decide when to schedule production of which combos when, pending your getting orders of a minimum # of particular combo types from dealers. They don't just build one of a kind at a time. The resulting deliveries from parts and components suppliers then has to be scheduled and coordinated.

6MT Navi's in Blue, White, and Green have the longest wait times as they're some of the fewest produced combinations. Add a little more time for HPT's. For example, in April, only about 15 Green/Camel/6MT/Navi's were produced, and all around (probably on) the 19th.

I ordered mine on Jan 31st and took delivery May 1st.

Not defending Acura taking this long to build your car, but think about it.
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Old Aug 24, 2004 | 06:59 PM
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Where did you get the figure about how many were produced in April? It would be interesting to poke around with some of those numbers.

--Mark
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Old Aug 24, 2004 | 11:57 PM
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Called my dealer on 8/18, just to ask him how solid or concrete the build dates are. He told me that they are very solid -- they usually build right on the build date or sometimes even a day before.

So today, the 24th, a day after my supposed build date, I call my dealer -- he says, Acura has not been delivering on time and he checked right before he returned my call and said the car is not built yet. Said I should have it by the end of this month. WTF!!


Stoutman, myself and Casper42 are waiting for the same car as yours (casper minus the HPT's). My dealer told me my build date was between 8/24 & 8/28. I am just as frustrated waiting as you are, but we both know(and hope) the cars will be built by the end of the week. I know you are just venting and want your car, but so do I (we). I'll call my dealer in the morning and see if he has any information. What ever I find out I will post tomorrow evening or pm you. Remember also, Casper42 ordered his TL on 4/01, and I on 4/21. That's 125 days ago for me and 145 days for him. Hang in there, because soon we will get to join in the fun of owning a TL. To me, that's worth the wait!
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Old Aug 25, 2004 | 01:23 AM
  #32  
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Is this where I sign up for the Kick Acura's Ass field trip?

Called my dealer last week, left a message on his cell (per his instruction). Here we are Tuesday night, no call back. If I wasnt getting a good deal on my car, I would have dropped them by now. If I wasnt scared that swapping my order out for an 05 would mean another freakin 4 month wait, I'd do that too.

I am seriously considering dropping by Acura Corporate (being its 3 miles from my dealer) and asking what the heck they have been doing.

And to the person who made the command about the 120 different models or what not. Lets not forget a few things.
1) The TL (and Acura) is one of the only cars where NAV is a Factory Option, not a DIO.
2) HPTs are a Factory option? you gotta be kidding me. If the Dealer Service bay cant swap out some rubber, what freakin good are they.
Move those 2 things to the Dealer and the 120 models drops down to more like 30 (Which doesnt seem right, so your original number of 120 is probably incorrect)

The other problem with that theory is I have been waiting 4 months for the freakin car. Your telling me Acura Produces the 6MT NAV ABP (Either interior and Either Tire Spec) Twice a YEAR?
That Scion Tc and the $20,000 in my pocket is looking better and better.

If any of you ABP 6MT NAVI folks on the Waiting List hear anything, please post it in here.
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Old Aug 25, 2004 | 01:44 AM
  #33  
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Wow, I didn't realize so many people were waiting for the ABP 6MT Navi. Mine originally was supposed to be delivered mid July but I had a feeling that date wasn't going to be met. Then it was beginning of August and the day before delivery I called my dealer only to find out cars were being delayed by another 2 weeks. I did get compensation for the wait which I think helped their cause, because otherwise I'd probably go for the 05 or if the dealer was really uncooperative, switch dealers. Overall, the dealer has worked with me every step of the way or I wouldn't be dealing with them. I hope they do deliver on time this time because I will be upset (just like you) if they delay it one more time.

By the way, I ordered mine Memorial Day weekend. I believe the last order of ABP 6MT and AT's was delivered end of June, but I didn't make that list. The interior I'm waiting for is quartz. Is that true for the rest of you?
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Old Aug 25, 2004 | 06:57 AM
  #34  
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Wow, I am glad I spoke up about this situation. Puts my mind at ease knowing there are others out there in the same exact boat as me.

The comments about how Acura has so many models and parts to deal with is just cocky pop, haha. I am a financial advisor and deal with high net worth individuals everyday. Dealing with their money is on a totally different level then dealing with cars, I understand this. But Acura, in a way, is dealing with our money. We have agreed to give them 35k dollars of ours for a car. Now, if someone invested 35k with me, you damn well better believe that the wheels are in motion immediately to get that money invested -- and that is only a small investment.

Now I realize that investing and building a car are on two totally different time frames, but it is the logic that Acura is following. Do Not throw out build dates and delivery dates as if they were candy, especially after making people wait for months on end already for this FALSE build date to occur. "Let's sell a pricey, high-quality car, but only make them to order, and take forever to actually get around to building it, and set up build and delivery dates that are never going to be met." I am sorry, but that is an equation that is very poor and not customer oriented in my mind. And I only expect high quality and great customer orientation from a high end car company such as Acura. I guess that is why I am dissappointed. Found a great car from a supposed great company and decided to go for it, only to feel like I am dealing with Chevy, no offense.
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Old Aug 25, 2004 | 07:16 AM
  #35  
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Originally Posted by Casper42
And to the person who made the command about the 120 different models or what not. Lets not forget a few things.
1) The TL (and Acura) is one of the only cars where NAV is a Factory Option, not a DIO.
2) HPTs are a Factory option? you gotta be kidding me. If the Dealer Service bay cant swap out some rubber, what freakin good are they.
Move those 2 things to the Dealer and the 120 models drops down to more like 30 (Which doesnt seem right, so your original number of 120 is probably incorrect)
Hey Mista so-called friendly ghost:

120 IS VERY CORRECT !

Go to ACURA,COM, select TL, then 'Build & Price''. 6 Orderable trim Levels X 20 Exterior/Interior Color combinations = 120 (DUH!). HPT tires ARE a factory option on 6MTs and account for 2 of those 6. Just because they offer better tires doesn't you have to order them from the factory. As for NAV, who said anything about DIO?
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Old Aug 25, 2004 | 08:01 AM
  #36  
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Originally Posted by Casper42
And to the person who made the command about the 120 different models or what not. Lets not forget a few things.
1) The TL (and Acura) is one of the only cars where NAV is a Factory Option, not a DIO.
2) HPTs are a Factory option? you gotta be kidding me. If the Dealer Service bay cant swap out some rubber, what freakin good are they.
Move those 2 things to the Dealer and the 120 models drops down to more like 30 (Which doesnt seem right, so your original number of 120 is probably incorrect)
Hey Mista so-called friendly ghost:

120 IS VERY CORRECT !

Go to ACURA,COM, select TL, then 'Build & Price''. You choose from 6 Trim Levels with 20 Exterior/Interior Color combinations. HPT tires ARE a factory option on 6MTs and account for 2 of those 6. Just because they offer better tires doesn't you have to order them from the factory. As for NAV, who said anything about DIO?
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Old Aug 25, 2004 | 01:39 PM
  #37  
stroutman's Avatar
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From: Philly, PA
Well, just got off the phone with the dealer once again. Told me that he hopes to have my car for me this month. What a change compared to him pretty much promising to have it the week of the 23rd. Told him that i planned a trip for the first w/e in september, and if i do not have the car by then, the deal is off.

I planned the trip around the arrival of my car and if it is not here, adios Acura. Hate to say it because I do love the car, but there are plenty of other cars I can love out there. Lol, I am sure I will get shit for saying that, but let's face it, there are tons of cars out there that are awsome right now. Acura does give one of the best bangs for the buck in my opinion, but I may be banging my bucks at another dealer soon.
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Old Aug 25, 2004 | 02:37 PM
  #38  
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Joined: Jul 2004
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From: Dallas/Ft. Worth, TX
Advice? YES ... never, ever order a car. It never is delivered when promised, and all dealers lie about how long it will take to get it. The have to lie, or nobody would ever order one!

I've heard dealers say everything form 4 weeks to "6 to 8 weeks" to get a car you order. In my own personal experience, it has taken closer to three months to actually have the car in hand from the time you order it. And if you order when they are just ramping up for model changeover, all bets are off. It can easily take 4 months.

By the time your much-anticipated new car comes in, you're almost too sick of waiting to really enjoy it. And if you're *really* unlcky, it will arrive with chain scrapes or a broken windshield or something not the way you ordered it ... then you're really sick. And in the meantime, a dozen cars have come into the dealer that you would have been happy to have, and could have been enjoying for 2 months.

I say NEVER order a car ... if the car you want isn't on some dealer's lot where you can see it and touch it and drive it, then just wait until one comes in. You'll probably have a shorter overall wait, you won't get the nervous squirts and high blood pressure from the frustration of waiting, and you'll know exactly what you've got.

Call it Mike's Law.

Mike
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Old Aug 25, 2004 | 02:55 PM
  #39  
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From: Philly, PA
Originally Posted by Mike_TX
Advice? YES ... never, ever order a car. It never is delivered when promised, and all dealers lie about how long it will take to get it. The have to lie, or nobody would ever order one!

I've heard dealers say everything form 4 weeks to "6 to 8 weeks" to get a car you order. In my own personal experience, it has taken closer to three months to actually have the car in hand from the time you order it. And if you order when they are just ramping up for model changeover, all bets are off. It can easily take 4 months.

By the time your much-anticipated new car comes in, you're almost too sick of waiting to really enjoy it. And if you're *really* unlcky, it will arrive with chain scrapes or a broken windshield or something not the way you ordered it ... then you're really sick. And in the meantime, a dozen cars have come into the dealer that you would have been happy to have, and could have been enjoying for 2 months.

I say NEVER order a car ... if the car you want isn't on some dealer's lot where you can see it and touch it and drive it, then just wait until one comes in. You'll probably have a shorter overall wait, you won't get the nervous squirts and high blood pressure from the frustration of waiting, and you'll know exactly what you've got.

Call it Mike's Law.

Mike
Your philosophy sounds good and wish it really worked and i followed it. However, I think pretty much everyone can agree that the 6sp, w/ Navi, and HPT is unheard of unless you order it.
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Old Aug 25, 2004 | 07:53 PM
  #40  
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Joined: Oct 2003
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From: Simi Valley, Ca
I spoke with my dealer this afternoon (not the sales manager or my salesman). He restated the build dates of 8/24 to 8/28 and says he should have a VIN # for me by Friday or no later than Monday. He also stated the car would arrive between 7 & 10 days after it is shipped. He will call me with the VIN # as soon as he gets it. I will keep all informed. Also, I am leaving town tomorrow and will not return until Sunday afternoon. I'll hope to have good news for all you ABP/Qtz/6sp/Navi fans.

Mike Tx, in order to get the combo we wanted we HAD to order the car! The combo is not as popular as Anthracite/NBP/SSM/or WDP. If we wanted one of those colors we would be out driving it right now. But soon, we will snatch the pebble from the hands of Acura and go about our merry way!
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