When dealing with acura client services...after the case is done with...

Have any of you had to sign a release form?



They are closing my case and are making me sign a release form so that they can compensate me for the time I have been without my car.

Just wondering if anyone else has been in the same situation...

It just seems a little fishy

 

Well, what are you "releasing" them from?

My guess is this a CYA on their part so that you cannot claim further compensation from the same incidents. IOW - you release them from further claims related to this case.

You should consider this carefully. Does it absolve them of additional or future warranty work related to this case? If so, it's a bad deal. Also, without signing this release, I assume they will withhold compensation.

It's probably not a bad thing, per se, but you better understand it before you sign it.


BTW - what problems was the case related to?

 

I smell a fish, imo.

Read the thing EXTREMELY CAREFULLY.

 

I spoke o the claim guy...it releases them from the current case that I had filed for this period.


I thought it voided warranty work or in cae something broke again they woul nto fix it..but I was wrong...

It just says that we are closing the case by compensating you for the time I was without my car...

In case anything happens in the future they will most certainly fix it...

 

My car was a bad piece...It spent a long time in the shop on multiple occasions...
they changed leather on my seats because they had permanent indentations...they changed outside mirrors...i had 3 bad speakers replaced...the dealer scratched my car bad and chipped some things inside...thats just the beginning...I had my struts replaced because of a knocking noise...they changed my brake pads and rotors because they started squealing after like 6K or 7K miles...they changed my sunroof shade and my rear speaker deck because they rattled constantly when the music was on and even when it was not on... the rear bumper was loose...my tail light was cracked and there was mold growing inside of it... there are even more parts that they changed that i am tired of typing now lol... I filed a case with Client services because of the car as well as the poor repairs ad attempts to fix the car by the dealership...the dealership never had loaner cars ready for me and they got chewed out by corporate...


lol I've had too many issues...

I could not pursue the lemon law either because it pertains to mechanical as te majority of my claims were cosmetic.


Im glad its over with for the time being...

 

most certainly fix it... or they WILL fix it????

 

They Definately will fix it...the client services guy said if I have any more problems to contact him first and he;ll make sure I am taken care of..

They did do a good job takin care of me...it just took a while...

 

WOW!! That's one seriously bad build. Like they ran out of parts one day and dug into the "quarantined parts" bin to get your car off the line. LOL

So, how is the car now? Is it pretty well back to normal - i.e. no significant or easily noticable build/fit/finish issues?