10 Month Check in.

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Old 12-17-2005 | 08:57 AM
  #1  
jtow's Avatar
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10 Month Check in.

Sup fellas. It's been 10 months since I got my '05 and I have to say a few things.
1.) I still have rattles coming from the Sunroof and drivers side seatbelt retractor. I have taken my car in 5 time to 2 different dealers and been without my car for weeks to get these rattles fixed and they still remain.
2.) The treatment from the Service Department has left a little to be desired from. I keep thinking about how everyone I know with a BMW talk about how they get treated like royalty every time they go in. I have a friend who has an out of warranty 3 series and he'll get an X5 to drive for a week while his car is being serviced.
3.) Long trips are awesome. The rattles subside at higher speeds and the XM / Navigation make it more enjoyable. I can get lost in a paper bag so having the Nav as a reference point and being able to find resturaunts and gas statons make long drives a whole new expereince.

I'm 30 years old and I have had 4 Acura's and after this one I'll bet I'll never buy another Acura again. I will probably just step it up to Merc or BMW where the dealers are used to accomidating a more affluent lifestyled customer base.

Your thoughts?
Old 12-17-2005 | 09:50 AM
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trancemission's Avatar
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Ive brought my CL in for out of warranty issues before and have been giving TSX's. My dealer treats me like royalty. They've covered all my out of warranty issues with my CL as well. Im sorry to hear that you are being treated this way.
Old 12-17-2005 | 10:48 AM
  #3  
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Good luck with Merc or BMW. Not all dealerships (no matter what brand) treat their customers correctly. No matter what you buy, it all boils down to the reputation and service of the dealership.

Maybe you should ask friends or co-workers about their experiences with the Acura dealerships in your area as well as the Merc and BMW before you buy your next car or get rid of your current Acura.
Old 12-17-2005 | 11:40 AM
  #4  
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Im at the same point with my TL (Time wise and model wise).

My rattles have not been fixed with 4 trips as well. I also wont buy another Acura because of this, however I still enjoy the TL styling and features.
Old 12-18-2005 | 02:31 AM
  #5  
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From: Durham.North.Carolina
I have a 2002 S55 AMG and the Acura(or any upscale Japenese car) is light years ahead of germans when it comes to electronics. I have the crappiest NAV in my S55...its worthless and runs on a CD-ROM format. Im just trying to say that German cars are a little overrated...IMHO.

Goodluck with whatever you get...

-Amir
Old 12-18-2005 | 07:50 AM
  #6  
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Originally Posted by jtow
Sup fellas. It's been 10 months since I got my '05 and I have to say a few things.
1.) I still have rattles coming from the Sunroof and drivers side seatbelt retractor. I have taken my car in 5 time to 2 different dealers and been without my car for weeks to get these rattles fixed and they still remain.
Is it a vibration coming from the sunroof? Is so, this sounds like an occasional problem from the 2004 TL, I thought it had been resolved. This thread from the 3G Garage might be helpful..... https://acurazine.com/forums/showthread.php?t=111728

I thought I had a vibration from the passenger side seatbelt retractor or headliner that turned out to be bad placement of the seatbelt buckle itself from my wife. After she's been in the car, I put the seatbelt in the retractor and there's no rattle. Is your problem from the retractor itself, or the belt buckle? Just asking, because some folks at the dealer won't think of these things.

2.) The treatment from the Service Department has left a little to be desired from. I keep thinking about how everyone I know with a BMW talk about how they get treated like royalty every time they go in. I have a friend who has an out of warranty 3 series and he'll get an X5 to drive for a week while his car is being serviced.
I get treated like royalty when I go to my dealer. Most of the time I get a TSX or (less frequently) a TL, and only when those are unavailable do I have to use the Enterprise car rental place in the dealership. Different dealers provide different levels of service, and you deserve to vote with your dollars (which you are). I definitely feel you, though...

3.) Long trips are awesome. The rattles subside at higher speeds and the XM / Navigation make it more enjoyable. I can get lost in a paper bag so having the Nav as a reference point and being able to find resturaunts and gas statons make long drives a whole new expereince.
Total agreement there. That's one reason I've already got 40k miles on my car, it's been all over the country.

I'm 30 years old and I have had 4 Acura's and after this one I'll bet I'll never buy another Acura again. I will probably just step it up to Merc or BMW where the dealers are used to accomidating a more affluent lifestyled customer base.

Your thoughts?
HTH you a little. Sounds like you need to find a different dealer if there's another in your area. It's amazing how much the dealer experience will cause you to feel about a car or a brand.
Old 12-18-2005 | 09:03 AM
  #7  
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From: Boston, MA
I completely agree, my dealer is awesome, shuttles me wherever, give me a loaner when I need one, coffee, tea, snacks, WiFi, you name it. Trust me there are plenty of bad BMW and Merc dealers out there too...esp Lexus, that place in new england is totally hit or miss.

If you like the cars, you just have to find a dealer that will meet your needs. One thing is for sure, you will have to spend 50K in a German car to get even close to the features in your TL.
Old 12-18-2005 | 09:10 AM
  #8  
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Originally Posted by jtow
I'm 30 years old and I have had 4 Acura's and after this one I'll bet I'll never buy another Acura again. I will probably just step it up to Merc or BMW where the dealers are used to accomidating a more affluent lifestyled customer base.
Your thoughts?
Just because it's BMW or Merc means nothing unless you buy the really expensive versions. If you buy 3 series BMW, you are low man on the pole. If you buy the C class Merc same thing. It's all relative. Some dealerships will treat you well no matter what model -- but it's been my experience (and friends') that note the higher the model, the better the treatment. Some dealerships treat you well no matter what model. Before you buy, ask others who've been to the dealership you will frequent and see how they are treated.

I've had Mercedes before and was not that impressed at all by the quality or customer treatment (long waiting line for service, so busy you have to leave a voicemail for service, the pressure that you should just pay the $500 bill since "afterall, if you have to ask, maybe you can't afford it and shouldn't be driving Mercedes").

I don't know about BMW.

At my Acura dealer (Sunnyside Acura, Nashua, NH), I get a TL loaner and am treated cordially (not royalty, but nicely) ; this dealership has a good reputation anyway. I call ahead for my loaner and if no loaner, I work from the waiting room using their wireless Internet access.

Just check the dealerships you'll be visiting before betting on the royalty treatment. Personally, I just want the work done and done on time in a predictable manner.

Best of luck and I'm sure shopping for Mercedes or BMW should be fun! Enjoy.

Dennis
Old 12-18-2005 | 09:13 AM
  #9  
Scribesoft's Avatar
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From: Way up here ^
Originally Posted by Dennis in NH
Just because it's BMW or Merc means nothing unless you buy the really expensive versions. .
Plus, even the "high-end" Merc's and Bimer's have terrible reliability records. Take a look athe BMW 7 series and Merc's SL's.. They are dream cars for many, but the reliability of those models is well below average.
Old 12-18-2005 | 09:20 AM
  #10  
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From: Way up here ^
^^-(Related to my above comment)

Here's some info from CR on Most/Least reliable cars:

Most reliable / Least reliable
Lexus IS300 /
Mercedes-Benz S-Class
Acura RL (previous version) /
Jaguar S-Type
Toyota Camry (4-cyl.) /
BMW 7 Series
Toyota Avalon /
Jaguar X-Type
Lexus LS430 / Mercedes-Benz E-Class
Lexus GS300/GS430 (previous versions) / Mercedes-Benz C-Class (V6)
Buick Regal (discontinued) / Volvo S60 (AWD)
Pontiac Grand Prix / Saab 9-3
Hyundai Sonata / Pontiac Grand Prix (supercharged)
Infiniti G35 (AWD) / Volkswagen Passat (AWD)

You'll notice that a lot of "High-end" cars are on the right side. One would expect cars in those price ranges/categories to be on the left side..


Old 12-18-2005 | 09:36 AM
  #11  
Justy's Avatar
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From: MD
TL Sunroof Rattle

It took four trips to my Acura dealer to fix the rattle in my 2003 TL sunroof. Dealer tried lubrication, tightening screws, and applying special tape (?) treatment. Finally, the dealer removed the sunroof and track assembly. It found a broken piece of plastic which didn’t stop operation of the sunroof, but did cause the assembly to be loose. The dealer replaced the assembly under warranty which fixed the rattle completely. The dealer never argued with me about the noise; it just took awhile to find the source.

- 2005 TL, AT, RRP with Parchment
- 2003 TL, AT, NGM with Parchment

Regards!
Old 12-19-2005 | 09:08 AM
  #12  
jtow's Avatar
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Brother Sum
 
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Originally Posted by neuronbob
Is it a vibration coming from the sunroof? Is so, this sounds like an occasional problem from the 2004 TL, I thought it had been resolved. This thread from the 3G Garage might be helpful..... https://acurazine.com/forums/showthread.php?t=111728


The funny thing is that I took it in because the sun-visor clip was the only rattle in the car. They fixed that but added the seatbelt retractor and sunroof because they were trying to be dilligent and replace everything that might cause rattles in the future. I got all new headliner, new seatbelts, new retractors, new sun visors, etc. Still.. now I have more rattles than when I brought it in last.

I want to say to everyone that I appriciate your feedback. These forums make it nice to let out frustrations and know that I am not alone in them.

Isn't it something how when your car is in the shop and not working like you want it to that it seems to be the time that you most hate it? Then when you get it back you seem to fall in love with it again. - just my

thanks again everyone.

JTOW
Old 12-19-2005 | 09:30 AM
  #13  
kennyc's Avatar
not vtech... VTEC!!!
 
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From: DC/MD/VA
Originally Posted by jtow
Sup fellas. It's been 10 months since I got my '05 and I have to say a few things.
1.) I still have rattles coming from the Sunroof and drivers side seatbelt retractor. I have taken my car in 5 time to 2 different dealers and been without my car for weeks to get these rattles fixed and they still remain.
Dude.. sucks to hear that. Did you try to see if you can fix it yourself? My Audi was out of warranty but I was able to fix most of the rattles by myself.

Originally Posted by jtow
2.) The treatment from the Service Department has left a little to be desired from. I keep thinking about how everyone I know with a BMW talk about how they get treated like royalty every time they go in. I have a friend who has an out of warranty 3 series and he'll get an X5 to drive for a week while his car is being serviced.
I think that varies dealer by dealer - My Acura dealership treated me extremely well and they are always professional and courteous. That was one fo the major reasons why I switched to Acura. What did/didn't your dealership do for you to say that?

Originally Posted by jtow
I'm 30 years old and I have had 4 Acura's and after this one I'll bet I'll never buy another Acura again. I will probably just step it up to Merc or BMW where the dealers are used to accomidating a more affluent lifestyled customer base.
I think you should check out customer service at the Merc and BMW service facilities in your area before making that decision. I had some horrible experience with one local merc/audi dealership. I went online and found that was the "norm" for that dealership.

My recommendation: Go to e46fanatics.com or mbworld.org and lurk in their forums for at least a couple of months and see if you like what you hear.

My and good luck!
Old 12-19-2005 | 09:43 AM
  #14  
gainful's Avatar
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From: Philly, PA
All the frustration will be relieved if we acknowledge

that Acura is the "least premium" premium brand among MB. BMW, Infi, Lexus...
(You can teel the difference even from the key fob design).

In the luxury car world, there is no such thing called "value". We get fully loaded car without being charged a lot,
Old 12-19-2005 | 09:53 AM
  #15  
kennyc's Avatar
not vtech... VTEC!!!
 
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From: DC/MD/VA
Jesus.. not again...

You really should just sell you TL and get it over with.
Old 12-19-2005 | 10:09 AM
  #16  
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From: Sector 001
Originally Posted by gainful
that Acura is the "least premium" premium brand among MB. BMW, Infi, Lexus...
(You can teel the difference even from the key fob design).

In the luxury car world, there is no such thing called "value". We get fully loaded car without being charged a lot,
There is more to the story.

http://www.forbesautos.com/reviews/2...testdrive.html

Which points to one key problem with the Acura label -- it has never really stood for luxury or performance worth paying top dollar for.

And there are two chief reasons: not enough power and a front-drive-only drivetrain. See, while rivals from Japan, such as Nissan's Infiniti, are switching to rear-wheel drive to showcase superior handling (Lexus long ago added rear-wheel drive in order to gain on its German competition), Acura has stood pat. Officials there have always insisted that inline four and V-6 engines with power sent to the front wheels made the most sense from a production and space-efficiency perspective. And they are right about the latter -- if you don't have a driveline stretching from the engine bay to the rear wheels, a flat cabin floor is much easier to create. And you can more readily make a spacious cabin without having to make a long car.

However, there are a few big negatives as well. One is weight distribution. With no driveline reaching backward and an engine pushed forward to make a small car roomier, you wind up with a nose-heavy machine that won't corner as neutrally as a vehicle with 50-50 weight distribution. Another problem is torque steer (the tendency of the front wheels to fight steering inputs under hard acceleration). Acuras have never suffered from severe torque steer, but that's unfortunately changing. The reason is there's a horsepower war going on in luxury-performance cars that sell for $30,000 and up, and everybody is coming with rear-wheel drive or all-wheel drive.

So whether that's General Motors' Cadillac or Infiniti, or Ford Motor's Jaguar or Lexus, Acura has to keep up. But more power sent to the front wheels eventually results in torque steer -- there's just no way to get around it.

Still, the choice to go with less power doesn't look very good in ads, either. So that's why the $32,650 Acura TL gets 270 horsepower, way up from the old TL's 225-hp output. After all, this car is meant to contend with Infiniti's 260-hp G35, Cadillac's 220-hp CTS (you can also get the CTS with 400 horsepower as well, but it costs $49,300 versus $30,490 for the base model), not to mention BMW's 225-hp 330i. And, yes, a few Lexus options, as well as the Audi A4 with all-wheel drive and the Mercedes-Benz C320.
Old 12-19-2005 | 10:48 AM
  #17  
ttliang's Avatar
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Originally Posted by gainful
that Acura is the "least premium" premium brand among MB. BMW, Infi, Lexus...
(You can teel the difference even from the key fob design).

In the luxury car world, there is no such thing called "value". We get fully loaded car without being charged a lot,
but there is such a thing called "getting raped like a king". you over paid whatever $$$$$ to start. as long as they stroke your ego or whatever else while they are fixing ur MB ECU computers and BMW eletrical problems (+ free new all season floormats), all is good. u've obviously never owned one of those "luxury" cars recently.
Old 12-19-2005 | 10:53 AM
  #18  
arseny87's Avatar
NY/NJ TL Crew
 
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From: Brooklyn, New York
Welcome to Acura service, i live in brooklyn andwe only have 1 acura dealership. So i leased my car through a leasing agency in august, but the car was from this one dealer. So i need to come in to like get my driver window rattle fixed, the droning noise @ 2500rpm and so forth. So i keep calling saying that i need a loaner, im not going to sit there all day and watch tv, so first they say fine today (keep in mind i made an appt. 2 weeks ago). Then today be4 i come in i called and they said, well tomorrow definately. Then he calls me back and is like sorry we cant give a loaner ur name doesnt show up in the computer as a purchase. So he finally finds me and then feels really stupid. Then hes like okay ill call u back. He hasnt yet. Im at the point of not caring. Its a leased car, let it fall apart i wont fix it because these asshol**. So for now ima just get my oil changes at my local shop as before and leave those morons to themself. I wish they hired people who actually know how to use the 10& of their brains ;/ ....
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