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Old 09-16-2018, 03:51 AM
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Quality control

I picked up my 2019 RDX at the end of July and before I even left the lot I had a problem with the passenger side power window sticking when going up. I was told it was just a tweaked window track and it was fixed by the time I was done signing the paperwork. A few weeks later the passengers front seat started making noise and had a lot of side to side movement and brought it in to get looked at. The dealer said they fixed it and it was just a loose bolt, went to the car and indeed it was not fixed. I brought it in a second time and was told I needed a whole new seat frame and theyíd call when it came in. The day before I brought it back to get fixed the infotainment system glitched and wouldnít work for 24 hours. Well now my car has been at the dealer for almost 3 weeks apparently they didnít order all the parts and upon taking my car apart realized they needed them and because the car is so new, well they are on back order. My wife has a 16 TLX and has had zero issues and I was hoping for the same. Iím a little concerned about the build quality and wondering if this car was rushed out of production and corners where cut. Has anyone else experienced what I have? Iíve owned over 30 cars and fully understand things break and go wrong, Iíve owned a lot of German vehicles, however Iíd expect a car with less than a 1000 miles to not be having these build quality issues.
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Old 09-17-2018, 07:11 AM
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Over the past 10 years I have followed a number of cars during their first year after a major redesign and have yet to find a manufacturer or model that didn’t have these kinds of “first year” issues. Paint, body panel alignment, infotainment, drivetrain programming, etc...almost all manufactures finish “beta testing” on first model year owners.

Yes, lots of people buy first model year cars with no issues but if you follow the forums many of these QC issues go away after a little bit of time and it’s the reason I do not ever buy a first year car including the RDX - if I pull the trigger it will not be until the 2020 model year.
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Old 09-18-2018, 09:08 AM
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This being my first Acura, I am not sold on the quality of the vehicle as a whole and am more than disappointed with the service I have received. My vehicle was in service for 20 days and their arrogant service tech claimed that replacing the infotainment system fixed my issues. Unfortunately, they fixed nothing and I am still experiencing many issues with the system. Some people may not use all of the features of the system, but I am a power user who uses every feature of the system that I paid top dollar for. I also have issues with the amount of air being blown out of the system as it never gets comfortable for me and I always have to leave the system on LO and AUTO while I drive in warm weather. My 2015 Hyundai Sonata has a better climate system than this vehicle.
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Old 09-19-2018, 06:52 AM
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Well after the seat replacement I guess it wonít communicate with the car so my airbag light wonít go off. Regional techs have come to attempt to fix it to no avail so it looks like another seat has to be ordered. Canít believe I might have to lemon law a car over a seat but it might just happen. So far this will be 4 times for the same issue and going on day 24 in the shop. Cars are getting way to hi-tech for their own good.
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Old 09-19-2018, 11:20 AM
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Originally Posted by Stclark13 View Post
Well after the seat replacement I guess it wonít communicate with the car so my airbag light wonít go off. Regional techs have come to attempt to fix it to no avail so it looks like another seat has to be ordered. Canít believe I might have to lemon law a car over a seat but it might just happen. So far this will be 4 times for the same issue and going on day 24 in the shop. Cars are getting way to hi-tech for their own good.
I am also considering Lemon Law due to numerous issues
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Old 09-19-2018, 12:04 PM
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I am getting a new car after all I have been through... Hopefully things will be better
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Old 09-19-2018, 12:32 PM
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Originally Posted by Meto View Post
I am getting a new car after all I have been through... Hopefully things will be better
Confused...you said at 10:30am this morning that you are considering LL your car. Then, an hour later, you say you are getting a new car.

WOW...that was fast!
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Old 09-19-2018, 12:45 PM
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Originally Posted by securityguy View Post
Confused...you said at 10:30am this morning that you are considering LL your car. Then, an hour later, you say you are getting a new car.

WOW...that was fast!
I was texting with my sales rep after sending him some additional photos of issues last evening and then out of the blue he called me after I sent that message and he said they will just get me a new car
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Old 09-19-2018, 12:48 PM
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Originally Posted by Meto View Post
I was texting with my sales rep after sending him some additional photos of issues last evening and then out of the blue he called me after I sent that message and he said they will just get me a new car
Sounds like the dealer is trying to be fair and reasonable.
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Old 09-19-2018, 01:19 PM
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Mine is already making payments in my car until I get it back. I have a feeling they arenít going to be able to fix it. Itís really a shame I liked the car but I might have to get what I originally wanted...a Jeep Grand Cherokee. Ironically I decided not to get that due to reliablity issues gotta love irony.
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Old 09-19-2018, 02:34 PM
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Originally Posted by Stclark13 View Post
Mine is already making payments in my car until I get it back. I have a feeling they arenít going to be able to fix it. Itís really a shame I liked the car but I might have to get what I originally wanted...a Jeep Grand Cherokee. Ironically I decided not to get that due to reliablity issues gotta love irony.
Right? I have had Mazda's for years and never had issues, but didn't get the new CX-9 because I heard there were issues with it....
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Old 09-20-2018, 04:26 PM
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Originally Posted by Meto View Post
I was texting with my sales rep after sending him some additional photos of issues last evening and then out of the blue he called me after I sent that message and he said they will just get me a new car
Maybe corporate wants your car to study since your list of issues are so pronounced. No way the dealer would offer a brand new replacement without you demanding it.
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Old 09-20-2018, 04:38 PM
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Originally Posted by Meto View Post
Right? I have had Mazda's for years and never had issues, but didn't get the new CX-9 because I heard there were issues with it....
lol, I have the exact same thought. Am I trading up my old trusty Mercedes for a brand new set of problems?
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Old 09-20-2018, 06:30 PM
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Originally Posted by Stclark13 View Post
Mine is already making payments in my car until I get it back. I have a feeling they arenít going to be able to fix it. Itís really a shame I liked the car but I might have to get what I originally wanted...a Jeep Grand Cherokee. Ironically I decided not to get that due to reliablity issues gotta love irony.
If you get a Grand Cherokee you'll miss the little problems with the Acura. I'm not an Acura fanboy but please, if you get rid of it, get ANYTHING but a Cherokee. Audi Q5, Volvo XC60, BMW X3, Infinity QX50, Mercedes GLC, Lexus RX 350, red flyer wagon, flintstone's car, big-wheel, ANYTHING but a Cherokee. You'll forever regret it.
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Old 09-28-2018, 04:36 PM
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Well looks like another 10 days before my rdx will be done as parts are on back order. Service did upgrade me to a new MDX, made 2 months payments for me and put on a trailer hitch free of charge for the inconvenience of not having my car for 45 days. Iím impressed with the service departments efforts to keep me happy, the sales dept not so much. Said if I wanted out of the car theyíd only take it back on trade and Iíd take the depreciation hit. Really? Gee thanks for the offer.
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Old 09-28-2018, 04:45 PM
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That's weak. I'm not sure what the lemon laws are, as they differ state to state, but if you're really interested in getting out of it I'd look it up.
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Old 09-28-2018, 06:35 PM
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I like the car a lot and if it was going to be a lot longer to get it back Iíd fight it. Yeah thatís not how lemon law works in New York and Iím sure theyíre hoping Iím an idiot and wouldnít look into it. Here itís 4x in the shop with same issue not getting resolved or 30 days in the shop. I had both. Iím happy with the 2 payments and trailer hitch right up until this new seat doesnít initialize and get the airbag light off. Then I might have to lawyer up.
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Old 10-16-2018, 02:12 AM
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Just a quick update. 56 days later and 4 seat frames later my car is done. Apparently Acura did have the latest update on their software which was making it impossible to initialize the seat. Some genius in tech support finally figured it out and I got my car back. So a word to the wise if your dealer is having tech issues with your car make sure they have the latest software on their computers...smh. At least I got two payments and a tow hitch out of this whole ordeal.
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Old 10-17-2018, 10:52 AM
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Originally Posted by Stclark13 View Post
Just a quick update. 56 days later and 4 seat frames later my car is done. Apparently Acura did have the latest update on their software which was making it impossible to initialize the seat. Some genius in tech support finally figured it out and I got my car back. So a word to the wise if your dealer is having tech issues with your car make sure they have the latest software on their computers...smh. At least I got two payments and a tow hitch out of this whole ordeal.
More reasons to wait until 2020 model year. I know we all hope a car company and dealership would be more organized than this - even in year 1 - I guess not.
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Old 11-04-2018, 02:39 AM
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Originally Posted by Stclark13 View Post
I picked up my 2019 RDX at the end of July and before I even left the lot I had a problem with the passenger side power window sticking when going up. I was told it was just a tweaked window track and it was fixed by the time I was done signing the paperwork. A few weeks later the passengers front seat started making noise and had a lot of side to side movement and brought it in to get looked at. The dealer said they fixed it and it was just a loose bolt, went to the car and indeed it was not fixed. I brought it in a second time and was told I needed a whole new seat frame and theyíd call when it came in. The day before I brought it back to get fixed the infotainment system glitched and wouldnít work for 24 hours. Well now my car has been at the dealer for almost 3 weeks apparently they didnít order all the parts and upon taking my car apart realized they needed them and because the car is so new, well they are on back order. My wife has a 16 TLX and has had zero issues and I was hoping for the same. Iím a little concerned about the build quality and wondering if this car was rushed out of production and corners where cut. Has anyone else experienced what I have? Iíve owned over 30 cars and fully understand things break and go wrong, Iíve owned a lot of German vehicles, however Iíd expect a car with less than a 1000 miles to not be having these build quality issues.
We have the same problem with the front passenger seat on our new RDX A-spec. The seat is literally loose and wobbles whenever we make a left or right turn, with an annoying ďclunkĒ at the same time. Itís going back to the dealership on Tuesday for repairs.
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Old 11-04-2018, 03:09 AM
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Wow I figured mine was a random issue but maybe not. Definitely make sure if they have any issues initializing the seat they have the right software. It wasnít able to recognize the seat occupancy sensor without it.
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Old 11-04-2018, 09:32 AM
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Originally Posted by Stclark13 View Post
Wow I figured mine was a random issue but maybe not. Definitely make sure if they have any issues initializing the seat they have the right software. It wasnít able to recognize the seat occupancy sensor without it.
Thank you. Iíll be sure to mention it to them.
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Old 11-08-2018, 10:36 AM
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Get Used to Problems

Acura has been a BIG disappointment for me. I expected a quality vehicle and a superior dealer relationship. What I got was a vehicle with multiple problems and a dealer that is apparently more concerned with their corporate rating than their customers. Iíve been back 12 times and still have issues. The dealer is uncooperative in setting up a meeting with the Acura regional manager and the corporate 800 number for customer service is useless unless you are lookin for lip service. The lack
of an alternative dealer within 100 miles means there is no alternative. They donít even advertise!! Honda should give the franchise to their Honda dealers. I have owned two previous CRVs and never had a problem with the vehicles or the dealers. This is my first and last Acura.
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Old 11-08-2018, 12:56 PM
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Originally Posted by Cazman View Post
Acura has been a BIG disappointment for me. I expected a quality vehicle and a superior dealer relationship. What I got was a vehicle with multiple problems and a dealer that is apparently more concerned with their corporate rating than their customers. Iíve been back 12 times and still have issues. The dealer is uncooperative in setting up a meeting with the Acura regional manager and the corporate 800 number for customer service is useless unless you are lookin for lip service. The lack
of an alternative dealer within 100 miles means there is no alternative. They donít even advertise!! Honda should give the franchise to their Honda dealers. I have owned two previous CRVs and never had a problem with the vehicles or the dealers. This is my first and last Acura.
This is my 4th and last Acura. QA/QC on this vehicle it the worst I've seen on anything I have ever owned.
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Old 11-09-2018, 01:57 PM
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Honda is no better. Parents have an 18 cr-v and apparently motors are already being recalled. Iím losing hope in all cars period. No one makes a good car anymore. Too much crap shoved into cars too quickly just to sell units. Quality control is non-existent.
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Old 11-09-2018, 11:24 PM
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Originally Posted by Stew4HD View Post
This is my 4th and last Acura. QA/QC on this vehicle it the worst I've seen on anything I have ever owned.
Couldnt agree more. This is my 10th Acura, and it is hands down the worst built car Iíve ever owned. I give up.
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Old 11-10-2018, 07:00 AM
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Originally Posted by SebringSilver View Post


Couldnt agree more. This is my 10th Acura, and it is hands down the worst built car Iíve ever owned. I give up.
This is my first and last Acura. I've always purchased first year models because I like the latest style and tech but there's so many issues and annoyances.

Now I'm noticing throttle lag hitting the gas from a stop. Nothing happens for a second or two which gets scary making a turn with oncoming traffic approaching. Brakes squeak, chirp, make a beeping noise. There's a rattle in the headliner that won't go away. Radio doesn't start up half the time and have to power off and back on. USB locks up and won't play without pulling the cord, rear back up sensors rarely work unless you're backing directly straight into something (cannot be any kind of angle like out of a parking space), plus the beeps are barely audible. I'm just waiting to see what 2020 suvs are coming out before taking the loss and trading in. Very disappointed.
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Old 11-10-2018, 11:44 AM
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I donít even mind the occasional electronic gremlin. Having a Range Rover and an Audi with somewhat temperamental InControl and Virtual Cockpit systems Iíve kind of gotten used to being patient while the software in my car boots up.

But itís the misaligned tailgate, the dent in the front bumper, a scratch in the steering wheel leather, and a wobbly front passenger seat that the QC people didnít even notice that really rankles. Iím ok that the RDX isnít a 400-HP twin turbo beast or that it doesnít get 35 mpg. I just wanted a car that feels reasonably well put-together.

I canít believe how Acura seems to have taken one step forward but three steps backward.
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Old 11-10-2018, 12:50 PM
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Originally Posted by Njbrandon View Post
There's a rattle in the headliner that won't go away.
You had mentioned this was repaired.....a clip was missing. ???

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Old 11-10-2018, 02:04 PM
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Thats what they said but the rattle is back. I don't see a way to fix it because it's in the middle on the driver's side.
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Old 11-10-2018, 08:45 PM
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Originally Posted by Njbrandon View Post
Thats what they said but the rattle is back. I don't see a way to fix it because it's in the middle on the driver's side.
Can you give more details where it seems to be coming from? Location as precise as you can?
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Old 11-11-2018, 12:28 PM
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Originally Posted by Burger Steak & Eggs View Post
Can you give more details where it seems to be coming from? Location as precise as you can?
Driver side headliner in front of the side dome light. If I press on the headliner there it makes the same rattle noise when I hit a bump, or just round a corner with no bumps.
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Old 11-11-2018, 02:26 PM
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It's probably the pen the QC Manager lost before he signed off on the vehicle!!

Seriously though, these problems are way beyond what we should tolerate and I'm sorry you have to go through it with the rest of us. Consider the lemon law in your area. Three times to the dealer for the same unresolved problem and you should qualify for a new one. It will probably come with a whole different set of issues but at lease you will get rid of the rattle. Keep all service records and thoroughly document your experience. I'm just getting up to speed on the lemon law to see if it applies to my vehicle but this is my understanding in NY.
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Old 11-12-2018, 12:39 PM
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I took another look and noticed the driver's side headliner was sagging lower than the other side. When I pressed on it there's 2 clips that pop in and back out. So this is what's causing the rattle. It probably needs new clips because these won't stay popped in. Heading back to the dealer for the 4th time.
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