97ws6

I have the app running on android and have connected to the car but under status all it ever updates is tire pressure. Nothing ever updated under fuel, oil, range or odometer. Anyone else experience this or do I need to change a setting in the car to receive the additional info?

I tested the app to flash the lights and that worked fine.

JustAnotherOne

I had this issue first time when I used the app. So I just started the car, sat inside, looked up the status in the app and it showed everything. Since then it is working fine even when the car is turned off.

ackmonal

Same problem here. It updates the top part with the pressure, lock status, and headlight status, but nothing below.
I've tried to update it inside the car and it didn't do anything different. But i guess i'll try it again per JustAnotherOne's suggestion.

mechonit

securityguy

There is an issue with Acura's servers that was discussed in another thread. Happened to me too. I called Acura...they assigned it a case number and in 2 days I was back up and running. This is THE only way to get this resolved and Acura is aware of the situation.

mechonit

Mustachio

Which number did you use to call Acura? Was it their general customer service line? Client Relations? AcuraLink?

My AcuraLink trial isn't working at all and not a single person from AcuraLink has been helpful. I've wasted too much time trying to resolve it the last couple days and passed a message along to my dealer to assist.

97ws6

I called the number in the AcuraLink app under support/contact us. I opened a ticket as securityguy suggested after first attempting to sit in the car while it was running waiting for the app to update fuel and oil usage. It did not update.

They will first tell you to uninstall/reinstall the app. You eventually get logged back in and they'll tell you to log out from AcuraLink and log back in hoping that your issue has resolved itself. When all of that fails they will open a ticket.

jon33

Had same problem

mbhalpern

Also had this problem. My dealer finally had Acura assign an engineer to my case and the system began working properly in less than a week.

Wander

The easiest and most secure / foolproof way to communicate with AcuraLink reps is to push the Acuralink button on the headliner of your RDX. I tried it by phone in another Acura, and we had a verbal communication error that took months to get resolved. If you're in the car they can read data directly from the car's telematics unit.