Steering wheel audio controls does not work.

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Old Aug 10, 2020 | 10:07 AM
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Steering wheel audio controls does not work.

So I was driving and could not change my volume nor skipping songs. Heck, the power button doesn’t even work. I tried to hard boot the infotainment system but still no luck. Does this happen to anyone else. I might have to take this to Acura. Just a hassle for another issue :/
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Old Aug 10, 2020 | 10:10 AM
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Originally Posted by skinnyboy09
So I was driving and could not change my volume nor skipping songs. Heck, the power button doesn’t even work. I tried to hard boot the infotainment system but still no luck. Does this happen to anyone else. I might have to take this to Acura. Just a hassle for another issue :/
I have had this happen from time to time. Not sure what the problem is but pretty annoying when it does
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Old Aug 10, 2020 | 10:18 AM
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Happens occasionally but it has always fixed itself.
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Old Aug 10, 2020 | 11:01 AM
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glitch in the matrix
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Old Aug 10, 2020 | 11:20 AM
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I've had this once or twice in 22,000 miles 19 months. It hasn't happened in quite some time, perhaps the last time was before the last OTA update. It fixed itself after I shut off the car (when safely stopped), opened the driver's door. closed door, restarted car. All fixed.

It's like the system didn't boot properly. I guess it happens.
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Old Aug 10, 2020 | 04:40 PM
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Originally Posted by JB in AZ
I've had this once or twice in 22,000 miles 19 months. It hasn't happened in quite some time, perhaps the last time was before the last OTA update. It fixed itself after I shut off the car (when safely stopped), opened the driver's door. closed door, restarted car. All fixed.

It's like the system didn't boot properly. I guess it happens.
My system occasionally disavows any knowledge of my 64gb USB drive. This has always been the fix for that sudden amnesia.
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Old Aug 20, 2020 | 09:38 AM
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I've also experienced the steering wheel audio controls not working. It happens intermittently, maybe 25% of the time. Usually I can just hit the power button to cycle it off and then back on and then it works fine again.
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Old Aug 20, 2020 | 11:29 AM
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Happened once before the last update. Has not happened since.
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Old Aug 20, 2020 | 11:30 AM
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My steering wheel audio controls ranged from useless to inconsistent before the major OTA update that brought us D1.2.1. Since then I have had no issues with them.
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Old Aug 20, 2020 | 11:42 PM
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I've had this issue and it corrected itself after a few minutes of driving.

Havnt noticed this problem in awhile probably because of the updates.
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Old Aug 21, 2020 | 07:28 AM
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I run into problems when I drive before the system fully boots up.
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Old Jul 30, 2021 | 09:40 PM
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This happened to me this morning. Started up and hit the road, then noticed that the steering wheel volume control did not work. Also, the NAVI was going wacky, with the map spinning wildly and the little location indicator flopping around haphazardly. When I got to a red light, I shut off the car, opened the door, then restarted but that did not solve the issue.

When I got to my destination, I did a 3 finger reset, rebooted the unit, but the steering wheel volume did not work. The pop up menu in the main dashboard came up when I pressed the steering wheel button, but I could not select anything on that little menu. Also, when I pressed the voice control button on the steering wheel, I got a pop up message that the speech recognition function was not working. SWELL

Went into the office, and when I came out later, I fired up the car and everything worked. Everything.

Go figure
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Old Jul 30, 2021 | 10:40 PM
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Acura's artificial intelligence is self-correcing.

The whole car is made out of nanobots that are self-healing. If your engine throws a rod, just pull over and take an Uber to work. Go back tomorrow and the car will be all better.
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Old Jul 30, 2021 | 11:26 PM
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This might not apply to your situation, but I noticed that once the maintenance minders start popping up, you can’t used the steering wheel audio controls until you push one of the wheels to “acknowledge” the minder. Every. Damn. Time. Very annoying.
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Old Jul 31, 2021 | 09:20 AM
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Originally Posted by oblio98
This happened to me this morning. Started up and hit the road, then noticed that the steering wheel volume control did not work. Also, the NAVI was going wacky, with the map spinning wildly and the little location indicator flopping around haphazardly. When I got to a red light, I shut off the car, opened the door, then restarted but that did not solve the issue.

When I got to my destination, I did a 3 finger reset, rebooted the unit, but the steering wheel volume did not work. The pop up menu in the main dashboard came up when I pressed the steering wheel button, but I could not select anything on that little menu. Also, when I pressed the voice control button on the steering wheel, I got a pop up message that the speech recognition function was not working. SWELL

Went into the office, and when I came out later, I fired up the car and everything worked. Everything.

Go figure
turning the car off and on is one thing, letting it go to sleep, which takes longer is another. I’ve had stuff that wasn’t fixed with an off and on, but did right itself after I let it sleep.
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Old Jul 31, 2021 | 10:34 AM
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Originally Posted by Madd Dog
turning the car off and on is one thing, letting it go to sleep, which takes longer is another. I’ve had stuff that wasn’t fixed with an off and on, but did right itself after I let it sleep.
How long does it take to go to sleep?

I once had the whole infotainment system take a vacation. 3-finger salute didn't fix it. I had to drive to work with no radio or nav. Planned to go out later to start pulling fuses or disconnect the battery.

When I went out about 2 hours later, I'm glad I started the car first just to try it. All was good.
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Old Jul 31, 2021 | 01:44 PM
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Probably about 15 minutes?

I remember ir from my BMW days, when the gearshift light would stay on for several minutes after the car was off, and there was a lot of ‘sleep’ talk about it on the blog. I think they said the bimmer took around 15 or so minutes. It freaked me out when I first got the car and the Park light on the gearshift stayed on. But it eventually went off.

I wonder how you can test this with our cars.
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Old Jul 31, 2021 | 06:57 PM
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This wasn't the case, but it will be soon. I'm about to come up to the 60,000 check-up, which is very expensive they tell me. Huge bucks for an oil change. I usually trade in the car before I get to this point, but there is no new 2022 RDX to check out. Oh well. Probably for the best
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Old Aug 7, 2021 | 01:40 PM
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Just had this happen for the first time on my 19. I drove for 90 minutes and did not clear. Turned off for a few minutes still no luck. I’ll try again in a couple of hours.
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Old Aug 7, 2021 | 02:56 PM
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Originally Posted by oblio98
This wasn't the case, but it will be soon. I'm about to come up to the 60,000 check-up, which is very expensive they tell me. Huge bucks for an oil change. I usually trade in the car before I get to this point, but there is no new 2022 RDX to check out. Oh well. Probably for the best
You could always opt for a simple oil change without the 60k service and wait for the 2022. Service intervals are just estimated/recommended anyway. No sense dropping $1000+ in service for a car you want to trade in.
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Old Aug 9, 2021 | 09:36 AM
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Did you also get the Drive Mode not available message at that same time? That will be remediated by the Bus TSB...
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Old Aug 11, 2021 | 09:00 PM
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Got the same issue, reboot did not work. Seems to be related that you first have to dismiss any pop-up screens such as "fasten your belt" or "maintenance due soon". After I dismissed those pop-ups, they started to work.
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Old Aug 11, 2021 | 09:24 PM
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When I went back a few hours later all worked as per normal. Hope this does not become a habit.
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Old Sep 9, 2021 | 11:34 AM
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I have had this issue 3 times in 10,000 miles. Annoying - but fixes itself after the car is turned off and then on again after some time.
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Old Sep 9, 2021 | 11:53 AM
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Originally Posted by JB in AZ
My steering wheel audio controls ranged from useless to inconsistent before the major OTA update that brought us D1.2.1. Since then I have had no issues with them.

I think the current update is 1.5.1 but it seems like a long time since that was released. Has there been another?
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Old Sep 9, 2021 | 04:18 PM
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Originally Posted by EFR
I think the current update is 1.5.1 but it seems like a long time since that was released. Has there been another?
I am not sure. My RDX was rear ended in April to the tune of over $12,000, and I traded it for a '21 Lincoln Corsair Reserve. It fits my needs and likes much better than the RDX. BUT my needs and like are likely different than most RDX owners. I prefer a quiet vehicle, I have no need to hear the engine in the cabin, and even though I got good with the tru-touch pad, it is shockingly easy to use the touch screen again.

If anyone wants to know more about the Corsair, please send me a private message. I really don't feel it is right to compare another brand vehicle unless I am asked, and even then, I think it is a bit inappropriate.
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Old Sep 9, 2021 | 06:13 PM
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Originally Posted by JB in AZ
I am not sure. My RDX was rear ended in April to the tune of over $12,000, and I traded it for a '21 Lincoln Corsair Reserve. It fits my needs and likes much better than the RDX. BUT my needs and like are likely different than most RDX owners. I prefer a quiet vehicle, I have no need to hear the engine in the cabin, and even though I got good with the tru-touch pad, it is shockingly easy to use the touch screen again.

If anyone wants to know more about the Corsair, please send me a private message. I really don't feel it is right to compare another brand vehicle unless I am asked, and even then, I think it is a bit inappropriate.
That's interesting. While we have really no complaints with our 2020 RDX, the noise and firm ride do sort of bug me a bit. We saw the Corsair at an auto show but back then inventory was lacking, so didn't test drive one. Now I kind of wish we had.

Luckily never had a problem with steering wheel controls.
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Old Sep 10, 2021 | 10:58 AM
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Originally Posted by brubins
That's interesting. While we have really no complaints with our 2020 RDX, the noise and firm ride do sort of bug me a bit. We saw the Corsair at an auto show but back then inventory was lacking, so didn't test drive one. Now I kind of wish we had.

Luckily never had a problem with steering wheel controls.
I'm sure inventory is still lacking!

My steering wheel controls always worked in my '19 RDX, in fact I got pretty good at using them instead of the tru-touchpad for many routine infotainment needs.
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