2022 sunroof defective.
#41
I have a Porsche and it’s like night and day how the service departments treat people. I’m completely shocked I’ve always wanted an Acura now I’ll never own another.
#42
Three Wheelin'
I was just told by Acura of Baton Rouge that the part is on back order till October at the earliest. I was also informed rather rudely that they are taking back my loaner and I will have to get a rental car. I am going to have to lawyer up. Do not buy a 22 Acura RDX until this know sunroof problem is resolved.
This is my first Acura and their service is egregious.
This is my first Acura and their service is egregious.
I echo the others and I am not planning on purchasing another Acura for many reasons and the dealership experience is one big one.
#43
Half the Acura dealerships in my area don't even offer loaners at all, and the complimentary pickup/dropoff covers a paltry 5 mile radius. As I've said before, I generally like Acura's hard products, but I detest Acura corporate and the inconsistent (or consistently poor in my area) customer service experience at dealerships. Having owned BMWs, Mercedes, and Lexus prior to buying an Acura I too was disappointed (and somewhat shocked) at just how poor the customer service experience with Acura was. Honestly, it's not much better than Honda (fun fact: Acura of San Francisco actually shares a showroom, sales staff, service advisors, service center, and facilities with Honda of San Francisco so it quite literally is the exact same experience).
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ESHBG (08-05-2022)
#44
It could be worse. I feel like I need to be strapped when I walk into a Nissan/Infiniti dealer. Or a bath after stepping into a Kia/Hyundai/Genesis dealer.
#45
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Are we really expecting the Acura dealership experience to be the same as Porsche? Manage your expectations. My local Lexus dealer is very fancy with chandeliers, a fireplace and a library. I have no issues with the two Acura dealers in my area. They don't have fireplaces but they offer loaners and good service.
#46
Are we really expecting the Acura dealership experience to be the same as Porsche? Manage your expectations. My local Lexus dealer is very fancy with chandeliers, a fireplace and a library. I have no issues with the two Acura dealers in my area. They don't have fireplaces but they offer loaners and good service.
... it is entirely within reasonable >expectation< that an Acura dealership operates at a higher - and more premium - level than, say, a Ford dealership. My personal experience with my local Acura dealer was second only in poor experience to the one and only Ford dealer experience I had. My experience with Ford dealers - every one in my area as I desperately tried to find a good one - was so bad I would never ever set foot on a Ford dealer lot ever again. Second place award goes to Acura.
With this said, I think we're seeing evidence of inconsistencies across the Acura dealer network. Something I haven't experienced with the other brands. Perhaps there is an opportunity for Acura corporate to implement some brand standards for the dealership experience.....
#47
Three Wheelin'
Are we really expecting the Acura dealership experience to be the same as Porsche? Manage your expectations. My local Lexus dealer is very fancy with chandeliers, a fireplace and a library. I have no issues with the two Acura dealers in my area. They don't have fireplaces but they offer loaners and good service.
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TheDatanator (08-06-2022)
#48
Of the three closest dealerships to me, one of them doesn’t offer loaners at all, one of them has them but they’re booked out months in advance, and one of them charges $35 for a loaner.
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ESHBG (08-06-2022)
#49
Burning Brakes
This. Some people evidently have good dealership experiences, but others have been quite poor. The inconsistently tells me that Acura corporate doesn’t have a standard that they enforce, and it’s up to each dealership to decide for themselves how excellent (or lousy) they want to be.
Of the three closest dealerships to me, one of them doesn’t offer loaners at all, one of them has them but they’re booked out months in advance, and one of them charges $35 for a loaner.
Of the three closest dealerships to me, one of them doesn’t offer loaners at all, one of them has them but they’re booked out months in advance, and one of them charges $35 for a loaner.
#50
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Lexus also has more models in a higher price range.
Acura is considered more of a value/luxury brand. I wouldn’t expect it to be the same experience. But it also shouldn’t be worse than Honda….
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