New MDX 2014 with Advanced Tech Pkg and entertainment.

Can't get the App Remote connect feature to work. Vehicle info works fine; iLink in MDX works. None of the Connect features work (Lock, unlock, horn, lights, etc)

Any similar problems or suggestions?

 

For me thats a mystery too. HOw can you do all of those features when there is no connection to the car? AS far as I know the only vehicles that can do that have to have a satellite connection, unless Acura has some "Onstar like" satellite comunication feature on their nav how would a cell phone communicate with the car? You cant use a cell phone signal to tell the car to do anything unless the car has a cell signal receiver which the MDX doesnt have (aside from your own phone). Inquiring minds want to know. I think that app simply has options for vehicles with communication options that the MDX simply doesnt have offer (yet). The fob can do all those things by direct radio signal. I pick up tomorrow I hope to get versed on that.

 

Found it, there is indeed a cellphone reciever in the car. The features you want are subcription service AKA you pay a monthly fee. I think its supposed to be free for 1 year. If your subcription is not "activated" it wont work, talk to your dealer:

Bring Your Acura Fully Online

Vehicles equipped with AcuraLink The Next Generation feature an onboard, wireless device that supports two way data and voice transmission. When you subscribe to the Connect package, the AcuraLink system transforms your vehicle into a digital hub you can access from virtually any smartphone, tablet or computer.

AcuraLink Connect App and Website

Did you forget to lock your doors? You don’t have to walk to the garage to find out. Just log into a virtual version of your vehicle and lock the doors remotely. It’s just one of the many things you can do from virtually anywhere with the new Connect app and website.

The AcuraLink Connect App Includes:
A virtual dashboard that lets you check your odometer, fuel level and tire pressure status, plus run diagnostics
A virtual key that lets you lock or unlock the doors, flash the headlights and sound the horn
One touch assistance that can summon a tow truck or an emergency response
A message center where you can receive information from Acura and schedule service
A digital owner’s manual with complete, searchable information about your vehicle

Cloud-Based Navigation*

With an active Connect subscription, your vehicle’s navigation system gains a new, cloud-based dimension. You can even access your vehicle’s maps using the smartphone in your pocket or the computer in your office. You can search for destinations, plot a route then send them to your vehicle’s onboard navigation system.

Live, In-Vehicle Voice Assistance*

Roadside assistance and emergency response are on call at all times. Press the Link button in your vehicle for non-emergency assistance from a live AcuraLink agent, 24 hours a day. Press the "Assist" button for emergency assistance. AcuraLink agents can pinpoint your vehicle’s location and request the help you need immediately. Of course, they will stay on the line until help arrives.

Automatic Emergency Response*

If you are involved in a crash that causes an airbag to deploy, your Acura can automatically report the event to AcuraLink. AcuraLink agents will attempt to contact you and request that emergency personnel be dispatched to your location.

Stolen Vehicle Recovery*

If your vehicle is ever stolen, AcuraLink The Next Generation can help authorities find and recover it. Once you report your loss to the police, AcuraLink agents can use your vehicle’s location technology to direct authorities to your vehicle.

AcuraLink Connect Package Subscriptions

The Connect Package requires a subscription. To enroll or upgrade, simply press the "Link" button on the overhead console to speak to AcuraLink support—24 hours a day, seven days a week. Or if you prefer, call 1-877-375-2638 or contact your Acura dealer.

*Available on select Acura models only. Consult your owner’s manual for complete details.

 

Also note, its a cell phone system not by satellite, thus if you're in the boonies (like me) in areas without cellphone service it will not work!

 

The vehicle info works and the iLink works but the remote lock,start,etc, features that are part of the Connect package do not work. I have a trouble ticket open but no word yet. It seems to be a "service error" issue, whatever that is.

QUOTE=RL06tech;14730993]Found it, there is indeed a cellphone reciever in the car. The features you want are subcription service AKA you pay a monthly fee. I think its supposed to be free for 1 year. If your subcription is not "activated" it wont work, talk to your dealer:

Bring Your Acura Fully Online

Vehicles equipped with AcuraLink The Next Generation feature an onboard, wireless device that supports two way data and voice transmission. When you subscribe to the Connect package, the AcuraLink system transforms your vehicle into a digital hub you can access from virtually any smartphone, tablet or computer.

AcuraLink Connect App and Website

Did you forget to lock your doors? You don’t have to walk to the garage to find out. Just log into a virtual version of your vehicle and lock the doors remotely. It’s just one of the many things you can do from virtually anywhere with the new Connect app and website.

The AcuraLink Connect App Includes:
A virtual dashboard that lets you check your odometer, fuel level and tire pressure status, plus run diagnostics
A virtual key that lets you lock or unlock the doors, flash the headlights and sound the horn
One touch assistance that can summon a tow truck or an emergency response
A message center where you can receive information from Acura and schedule service
A digital owner’s manual with complete, searchable information about your vehicle

Cloud-Based Navigation*

With an active Connect subscription, your vehicle’s navigation system gains a new, cloud-based dimension. You can even access your vehicle’s maps using the smartphone in your pocket or the computer in your office. You can search for destinations, plot a route then send them to your vehicle’s onboard navigation system.

Live, In-Vehicle Voice Assistance*

Roadside assistance and emergency response are on call at all times. Press the Link button in your vehicle for non-emergency assistance from a live AcuraLink agent, 24 hours a day. Press the "Assist" button for emergency assistance. AcuraLink agents can pinpoint your vehicle’s location and request the help you need immediately. Of course, they will stay on the line until help arrives.

Automatic Emergency Response*

If you are involved in a crash that causes an airbag to deploy, your Acura can automatically report the event to AcuraLink. AcuraLink agents will attempt to contact you and request that emergency personnel be dispatched to your location.

Stolen Vehicle Recovery*

If your vehicle is ever stolen, AcuraLink The Next Generation can help authorities find and recover it. Once you report your loss to the police, AcuraLink agents can use your vehicle’s location technology to direct authorities to your vehicle.

AcuraLink Connect Package Subscriptions

The Connect Package requires a subscription. To enroll or upgrade, simply press the "Link" button on the overhead console to speak to AcuraLink support—24 hours a day, seven days a week. Or if you prefer, call 1-877-375-2638 or contact your Acura dealer.

*Available on select Acura models only. Consult your owner’s manual for complete details.[/QUOTE]

 

End of week two and still not working. Tech people working it and early suggestion was that it is an Acura server.

Time will tell

 

Ill be trying mine soon. My salesman tells me the service has been available for a week or so. Looks like Ocare is far from alone in web based birth problems. ROLF

 

This was a big feature in our decision to buy because we travel a lot. I would really like to see it work soooooooon!

Please let me know if yours works okay.

 

Keep one thing in mind when travelling in the hinterlands, its cellphone based, thus, dont count on it in areas of poor or nonexistent cellphone service. I live in north central wisconsin, not only do we have a lot of water lakes, we also have a lot of lakes in phone connections.

 

We travel the southwest and there are very few lakes along our route

 

A week or so? I've been using mine successfully for the last two months. I've used the headlight flash and door lock.

 

Lakes = holes

 

BTW my Acuralink is fully functional as of today. I hadn't had time to call in for activation.